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Tom Bush BMW Mini

Jacksonville, FL

4.8
723 Reviews

9875 Atlantic Blvd

Jacksonville, FL

32225

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723 Reviews of Tom Bush BMW Mini

August 05, 2023

Salesman was very helpful and knowledgeable. Communications with sales and other staff were clear and honest. More

by Nick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chuck Hollis
Aug 07, 2023 -

Tom Bush BMW Mini responded

Nick, we're glad to know our team at Tom Bush BMW Jacksonville provided you with clear and honest communication. Thanks for the positive feedback!

July 29, 2023

Friendly service. Mike was very professional and likable. I was out of there in less than 3 hours with no appointment. I like that the tech. took a video of my car o More

by D.James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Hawkins
Jul 31, 2023 -

Tom Bush BMW Mini responded

It's great to know that Mike and our team at Tom Bush BMW Jacksonville provided you with efficient and professional service. We're glad the video feature was helpful for you, and we hope to see you back again down the road!

July 28, 2023

From the time I placed my order for new car in October of 2022, I was always kept in the loop as to the progress of my vehicle. My client advisor was Carlton McDonald. Whenever I stop by just to check in on More

by kingtut91
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlton McDonald
Jul 31, 2023 -

Tom Bush BMW Mini responded

We're delighted to know that you had a positive experience with us at Tom Bush BMW Jacksonville, especially with Carlton. We look forward to assisting you again when it comes time for your wife's new car! Thank you for sharing this feedback with the team.

July 25, 2023

Sadly, this was another try to fix electronic problem that didn’t get fixed. I have to take the car back to fix what they thought was fixed. I guess they’re still learning. More

by gerrygerson
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Bush BMW Service
Jul 26, 2023 -

Tom Bush BMW Mini responded

I'm sorry to learn about the ongoing electronic issue with your car. It's disappointing that we haven't been able to resolve it yet and I understand how frustrating this must be for you. We're committed to getting this right so please reach out to me directly so we can arrange another appointment at a time convenient for you. Thank you, Shelia Estes - Service Manager - (904) 371-4871

July 14, 2023

It was time to renew my lease on my BMW X5. Chuck was there all the way helping to find the right replacement car. Chuck is always there when you need him. He is very friendly, helpful and cour More

by Rarivera
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chuck Hollis
Jul 14, 2023 -

Tom Bush BMW Mini responded

Rarivera, thank you so much for your kind words and loyalty to Tom Bush BMW! We're glad that Chuck could assist you in finding the perfect replacement car. We appreciate your recommendation and look forward to serving you again in the future. Have a great day!

June 30, 2023

Dylan was very attentive and bent on getting the work on time and constantly gave updates. Very happy with the service provided by the advisor - Dylan. More

by swetagunjan1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tom Bush BMW Service
Jul 03, 2023 -

Tom Bush BMW Mini responded

Thank you for the great review! We're glad to hear that Dylan provided attentive and timely service. Your satisfaction is important to us, and we appreciate your feedback. Drive safely, and we hope to see you again at Tom Bush BMW Jacksonville!

June 28, 2023

Based on the sales person who greeted me, was courteous. and kind and helpful, treated me like a friend or family More

by julygrl10@gmail.com
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Francesca Shepherd
Jun 28, 2023 -

Tom Bush BMW Mini responded

Thank you for the positive review! We're glad to hear that our sales team made you feel welcome. We appreciate your support, and we hope to see you again at Tom Bush BMW Jacksonville!

June 08, 2023

Wonderful experience with the dealership servicing my car. Work and communication from them was excellent. The loaner car was just right. Brian Noell was the lead man coordinating the whole process bef More

by fjm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Noell
Jun 08, 2023 -

Tom Bush BMW Mini responded

We're thrilled to see that you had an excellent experience servicing your car with Brian and the team here at Tom Bush BMW Jacksonville! Thank you for taking the time to share your kind words with us.

June 08, 2023

I have been a loyal customer for over 10 years , I will always use Tom bush bmw. Recently Robby with Tom bush mobile service came out to my work to fix a software issue. Fast courteous service and educated More

by Beeman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robby with mobile service , Marco Granado, Tom Bush BMW Service, Brian Bush
Jun 08, 2023 -

Tom Bush BMW Mini responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Tom Bush BMW Jacksonville, and we will certainly let Robby and Marco know that you appreciate their help. We look forward to your next visit!

June 02, 2023

I was very pleased with my first experience. Carlton our sales person made it all very easy. Explained everything and made sure that I was set up correctly. He had great patience. More

by patdamico
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlton Robinson
Jun 02, 2023 -

Tom Bush BMW Mini responded

We appreciate hearing about your first experience at Tom Bush BMW Jacksonville! It's great that Carlton made the process go smoothly. Thank you for the review, and we hope to see you again down the road!

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