Tom Bush BMW Mini

This really is the best place to buy a car! I had previously put in two custom orders at Mercedes of which I didn’t receive either. So I came to BMW after 40+ years with MB. The truly had the I had previously put in two custom orders at Mercedes of which I didn’t receive either. So I came to BMW after 40+ years with MB. The truly had the Best car buying experience with Dan Sorensen, from any dealership!! I was able to custom build a fully loaded. X.3 and I am so ecstatic! I ordered it in January I ordered it in January and Dan let me know when it would go into production as well as communicating with me when production started. Throughout the process, he kept in touch with me. Check to see if I needed any help with financing ahead of time, and just made sure that I was happy with the whole process sure that I was happy with the whole process. I can’t say how much I appreciate that after the horrible treatment Mercedes gave me I will forever be a lawyer BMW customer thanks to Dan and Tom Bush BMW. What a difference a salesman what a difference the salesperson makes!!!! I think I still might have been upset might have been upset with the whole ugly to your process of it for Dan. Then thank you so much and you have a loyal customer in me!!!!! BMW also has great finance rates compared to everybody else especially right now compared to everybody else especially right now!! More

Your service was very professional and timely. Thank you again. I will recommend your service to others. Thank you again. I will recommend your service to others. More

Terrible ! This dealership blew up my phone & email asking if anyone has taken care of me . Finally Vanessa called about the 2023 M2 and said it’s now available This dealership blew up my phone & email asking if anyone has taken care of me . Finally Vanessa called about the 2023 M2 and said it’s now available for sale and it’s mine if I want it , can I be here by Thursday . Then upon learning that I live in Ohio , it was pretty much a complete blow off. They strung me along for 2 days pretending to call clients on the wait list before I finally called again out of sheer frustration because no one was communicating with me only to tell me the car was sold ( which I don’t believe, they just wanted me to stop asking ). Even if they did in fact sell the M2, how do you call someone , offer them the car , and because I’m In Ohio willing to drive to Florida and get it , you blow me and sell it to someone else who lives in Florida ?? Stay away from these guys . You want a BMW ? Call Galleria BMW in Mississippi. They will happily sell you any BMW anywhere in the USA. They value ALL clients , anywhere More

Patel was extremely helpful and professional during my new car purchase. He took the time to show us the fabulous features of our new X7. Highly recommend him! new car purchase. He took the time to show us the fabulous features of our new X7. Highly recommend him! More

Friendly and knowledgeable Service Advisor. I arrived at the dealership early and he arranged for my car to to be serviced right away. I greatly appreciated the accommodation. I arrived at the dealership early and he arranged for my car to to be serviced right away. I greatly appreciated the accommodation. More

Excellent service provided with good will in a timely fashion. I’ve been coming here for 30+ years. fashion. I’ve been coming here for 30+ years. More

Unfortunately, I now have a Chapter 2 that I can add to my book of **This Can’t be Happening Right Now Events.**I haven’t felt the best lately, so I let my husband take the reigns on this one as far as con my book of **This Can’t be Happening Right Now Events.**I haven’t felt the best lately, so I let my husband take the reigns on this one as far as conversation is concerned. I’ve felt elusive, sad, reclusive, and downright SAD and depressed. I am definitively *over it, and utterly and completely defeated, not to mention heartbroken.*💔 😢😣(I haven’t felt like talking to anyone over the phone at all so I am very thankful he has picked up the slack for me during this time.) For a moment there, I thought I was finally getting on the *road* to actually being able to complete what I had began, which was the purchase of a vehicle…nothing more and nothing less. 🚙 😐 We seemed to be making some progress, momentum was moving forward. The dealership made contact and for a brief moment I was elated and over the moon, like a kid in the candy store 🍭 until…the day continued to slowly drag along and my spirits slowly disappeared little by little as the sun began to fade away into the night sky of darkness. I knew it was going to be pretty much of the same and that hurt so much. Joy and hope were long gone hours ago for sure. Worry, frustration, and anticipation were all that remained. Here we go again, with the good old fashioned…*Hurry Up and Wait Game*! I absolutely abhor that game, I always have! Here we are again, it seems like they are just trying to *wear* us down at this point, I’m so confused…***Don’t You Want to Sale Vehicles!???? What are You Doing?? The Customer is Your Bread and Butter, if you forget that part…..well….it won’t be long before you can truly FORGET IT ALL!** Why are you offering to help me but in reality you are simply giving the slick run around trick that you have become so proficient with. It’s basically second-hand nature to you, it seems to come as easily as a fake smile or fake handshake! How sad! People need sincerity so much these days, I know for a FACT that I need people to be real with me, to be honest with me. I don’t have time for games, we are ALL adults!! So with this being said….seriously?? I just couldn’t believe it! I mean, WHY??? I had once again *assumed* this dealership was going to keep their word, after all…..it was proven that I was indeed APPROVED for a vehicle the FIRST time my credit was ran. I truly need to reiterate this statement…..*The FIRST time my credit was PULLED!!! That should have been the end of it! Like I said earlier in my other *Chapter,* if you had an issue with the lending institution that was going to carry the note on the vehicle that was between YOU and THEM!! It had absolutely NOTHING to do with me as the customer!! If the problem was so bad, why did you even submit the loan to them in the first place??? Can’t you see, that isn’t ANY of my business, once again it’s truly between YOU and the Financial Institution!! As a BMW Dealership I assumed you were all held to higher standards. This has been so disappointing. Word travels fast therefore let’s hope this gets resolved NOW and doesn’t happen to anyone else and if it has, it needs to STOP for good! No more victims. I haven’t had the best of luck these days, so I will be the first to admit that like many others, I too have fallen on hard times and certainly do NOT have a credit score that I can boast about. Guess what, I still deserve respect, we ALL do! The world is TOO hard to simply pick and choose who to give respect and attention to! Those days are over! Times are changing, we ALL deserve compassion no matter what and this has pushed ALL of my buttons so I do apologize for the rant! I have devoted my life to caring for others and I simply needed a *CAR* that I was *APPROVED*for!!!! The sad part is, this dealership was recommended to me. Perhaps I was walking around with a storm cloud over my head that day….either way, please stop with this, at least be honest and transparent. I was honest and transparent with you from the very beginning! ~Blessings~ More

I feel devastated in dealing with this dealership. Absolutely devastated. I have been a nurse for over 25 years and my husband has worked in Finance for over 30. We fell on hard times post Covid and n Absolutely devastated. I have been a nurse for over 25 years and my husband has worked in Finance for over 30. We fell on hard times post Covid and needed to purchase another vehicle. We did a LOT of research and decided to try this particular dealership because we had heard good things. I don’t even know what to say at this point….I am devastated, heartbroken, and in tears. I have spoken with every member of this dealership I can think of that is a key decision maker and they have all given me the run around. Here’s my situation…I am sharing because I don’t want anyone else to go through this ever. If it can help another person from being hurt then it is worth it. I wish I had known. 🥺🥺 I picked out a BMW and was told I wasn’t approved from the original company it was submitted to, I knew my credit wasn’t the best but I still knew I had plenty of credit for the purchase of this particular vehicle due to the down payment I was going to put down to off-set the credit. Something didn’t sound right, so I called the bank that the loan was submitted to…they said it WAS INDEED APPROVED!!!! I WAS SO UPSET and CONFUSED!!!??? Why would this dealership out-right LIE and not tell me the truth? So, I started asking each *manager* and got basically a different answer. I was told it would take a *while* if it even happened AT ALL? I had this message left on my voicemail from the dealership along with, well…we will have to *see what we can do but at this point we just don’t know*??? HUH??? What do you mean??? I need a car for WORK???? I am SO lost and HURT? I was approved? What did I do wrong here? I am devastated? This is beyond anything I’ve ever experienced? I finally was told a LONG story from the dealership that goes something like this.:…: *Well, this bank owes us some money, and they need to pay upfront before we can do anything, they owe us about $3500 at least. ****But what about the blatant LIE we were told?** I am LIVID by this point and I tell Mr. Bush himself this has NOTHING to do with me, this is something that was between him and the bank and I find ALL of this very unprofessional. Basically if there was a problem, why wasn’t it disclosed from the beginning. I wouldn’t have bothered. I’m just trying to purchase a vehicle!! I’m sorry you have beef with this financing entity that you submitted me to but don’t take it out on me???? Finally, I am asked a LOGICAL question, *What would make me happy?* I said, just honor what you promised from the beginning!! I was approved for financing!!! Treat me like any other customer!! No different! That is all I want. That is all I’m asking for……please! What is between you and the other financial institution has NOTHING to do with me, if you didn’t want to use them, why did you USE them!???? Please, let me have the car as promised with the terms we discussed!?? I have so much I need to do and this has been traumatic. 😢😢😢 I’m basically told….nothing….just silence on the other end, “Well we can’t always get what we want, and things don’t always work out the way we want them to” WHY DID you even ask me the question?? 🙀😿 Finally, I walked off….I couldn’t take any more of this conversation. My husband finished up. After we were done, I did report this to BMW Corporate, and we have made a report to the other necessary chain of command entities as directed by BMW. I did tell my husband this…..as a last ditch effort, I said honey, even though this is insane, and NO fault of ours, if this $3500 is the problem just call them back and tell them to add it to the back of the loan. I was willing to *TAKE that craziness TOO just so I could have this vehicle that should have been mine in the first place! *** The call was made and it was still a NO with now another excuse involving even MORE MONEY!!! 🤔🤔😞😞😞😢😢😢😢😩😩😩😫😫😫😫 Now we are told it would require several thousand dollars MORE upfront on the original down payment!!!! WHAT? More

Excellent experience purchasing a new X5. Dan Sorenson made the process easy and hassle free. No pressure to upswell. Dan Sorenson made the process easy and hassle free. No pressure to upswell. More

I've bought 3 cars from Tom Bush and each time I have been treated first class. My salesperson Francesca always looks out for me and makes sure I am completely happy with everything. Definitely will be b been treated first class. My salesperson Francesca always looks out for me and makes sure I am completely happy with everything. Definitely will be back for the next one. More