Tom Bush BMW Mini
Jacksonville, FL
Filter Reviews by Keyword
By Type
640 Reviews of Tom Bush BMW Mini
Losing trust in this dealership. Used to be 5 star now only 4. Doesn’t feel like they take care of you anymore. Just get you in and out the door. I’m still under CPO warranty and sch Used to be 5 star now only 4. Doesn’t feel like they take care of you anymore. Just get you in and out the door. I’m still under CPO warranty and scheduled maintenance contracts too. More
Still working to resolve. X7 loaded etc. found a crazy cut in the rear arm rest. (Not a daily driver). Ken at Tom Bush basically blamed my wife for the cut (extremely unprofes X7 loaded etc. found a crazy cut in the rear arm rest. (Not a daily driver). Ken at Tom Bush basically blamed my wife for the cut (extremely unprofessional) even though a quick google search showed the exact same thing. Paid cash for the New x7 with no haggling on price. Maxed out the extra warranty, which by itself should have covered whatever. Buying another this month for my daughter but not from Tom Bush. Ken in service is a JA. All was great with the purchase until….,,Love the car but Tom Bush WILL NOT stand by their word!! More
I've had a used BMW sine 2015, and just purchased a new BMW from Tom Bush. The dealership is staffed by excellent people who really know what they are doing and deliver professional, friendly customer serv BMW from Tom Bush. The dealership is staffed by excellent people who really know what they are doing and deliver professional, friendly customer service. They also know how to wow customers. Presentation of my new car by my wonderful salesman involved a bow, a reveal and my favorite song playing in a closed room where I could be introduced to the vehicle. More importantly, while dealerships are not inexpensive for repairs, etc., I am always confident that the Tom Bush team will get the job done correctly. The most important thing is that BMWs are excellent vehicles. I loved my old car and am delighted with the new one. Every aspect of this organization is top notch. I'm a very satisfied customer. More
Outstanding car establishment. The entire dealership was superb . They know how to treat people. Great customer service. Abe(salesman) was just awesome and knows how to treat p The entire dealership was superb . They know how to treat people. Great customer service. Abe(salesman) was just awesome and knows how to treat people. This is my 2nd BMW I will return. I will send my friends that’s wanting a BMW. Thank you so much Abe. Things I don’t understand about my bmw you were always willing to help me Again Thanks Valerie Carter More
I had an oil burning or leakage problem for a month, since using a tire company to replace the oil. I brought the car back to the tire company and they added more oil, saying a drivetrain problem might since using a tire company to replace the oil. I brought the car back to the tire company and they added more oil, saying a drivetrain problem might be burning oil. I got an appt. finally with the dealer (the holidays delayed this). They diagnosed that an aftermarket oil plug was the problem. The new service providers at the tire company were inept. BMW checked everything, replaced the oil plug and gave me reassurance my car still performed very well. I bought the car from this dealership, use it for all major checkups, needs, recommend them highly. More
Tucker was professional and very helpful. He explained everything before getting started and went through all the work that was done on the vehicle. He explained everything before getting started and went through all the work that was done on the vehicle. More
Terrible service, their technicians don't know anything, they only know how to change parts and they don't solve any problem. I took my car for a loss of power and they charged me for a diagnosis that they they only know how to change parts and they don't solve any problem. I took my car for a loss of power and they charged me for a diagnosis that they didn't make because they didn't give me a solution to my problem More
Dylan was fantastic with communication. A very smooth process from the beginning to the end. Will continue to have my car serviced there. A very smooth process from the beginning to the end. Will continue to have my car serviced there. More
Brian, my service rep, was very helpful. Sadly, mission of installing a trailer hitch on my 2023 X5 was unsuccessful as factory provided hitch comes without a wiring harness. Wasted my time Sadly, mission of installing a trailer hitch on my 2023 X5 was unsuccessful as factory provided hitch comes without a wiring harness. Wasted my time and that of the technician. Would have been nice to have known that prior to appointment. It was not an issue when a hitch was installed on my 2019 X3. Now I must go to U-Haul. Sad More