Tom Bush BMW Mini

Great purchasing experience! I purchased a CPO 550i from Bill Stewart. Throughout the process he was helpful and friendly. I asked to see several vehicles and once I settled on th I purchased a CPO 550i from Bill Stewart. Throughout the process he was helpful and friendly. I asked to see several vehicles and once I settled on the one I wanted, the sales process was painless and stress free. This is my third BMW from Tom Bush and it hopefully won't be my last. Thank you Bill! More

Travel 586 miles to do business I just purchased a 2010 camero SS from Tom Bush BMW and I can say from the first phone call to the last word when i left the dealership was a great ex I just purchased a 2010 camero SS from Tom Bush BMW and I can say from the first phone call to the last word when i left the dealership was a great experience. I found my car on auto trader and found it was on Tom Bush BMW in Jacksonville Fl and i live in Decatur Al 586 miles away.. I dealt with Gino the internet sales guy and he stayed in contact and assured me the car was all the picture shown. Drove down the Jacksonville 9 hours away picked up my car.. it was perfect and the guys at the dealership were great and super nice. The car was clean and shined up for my ride home and did great on the returned trip. Great experience and highly recommend this dealership.. More

service dept front desk This is the first time I have been to the Mini Service Dept. since 2007 and felt like I was imposing on the service rep's day. Not friendly, helpful, This is the first time I have been to the Mini Service Dept. since 2007 and felt like I was imposing on the service rep's day. Not friendly, helpful, or anything like I am accustomed to. What a disappointment. No stars.I had to put stars to submit. More

3rd Car from Tom Bush, First from Tom Bush BMW I have always had a great experience with the Tom Bush sales and service team. I am on my 3rd car from the (2 Mini's and my 1st BMW). Dan S. was my B I have always had a great experience with the Tom Bush sales and service team. I am on my 3rd car from the (2 Mini's and my 1st BMW). Dan S. was my BMW sales guy and he was great! I had always had a good sales experience. I am not a quick car buyer, so he was patient and very helpful throughout my 4 visits to the dealership. I received a follow up call to see how everything is going. Sheila, the finance lady, was very nice and helpful. I was surprise to see some previous reviews, as I have never had anything but great experiences with these guys for the last 6 years. More

Very Pleased! The service department went above and beyond in taking care of our service needs for my son's car that I purchased at Tom Bush. The used car manager, The service department went above and beyond in taking care of our service needs for my son's car that I purchased at Tom Bush. The used car manager, Robert Hudson was extremely helpful and met all the car's needs within a reasonable time frame. Overall, we were extremely please and highly recommend Tom Bush BMW's service department! More

Buyer Beware! On January 2, 2014. I purchased a BMW from Tom Bush Volkswagen BMW with my son. At the time of purchase, we were sold gap insurance (additional $595 On January 2, 2014. I purchased a BMW from Tom Bush Volkswagen BMW with my son. At the time of purchase, we were sold gap insurance (additional $595) and an extended warranty ($2,195), both we were told were a great protection investment and in the event we sold the car we could cancel and receive a prorated refund. This was appealing as we told our sales person we only planned on keeping the car for one year. On August 30 by son traded in his 2011 328CI BMW Arlington Toyota and purchased a new truck. At this point I placed a call to Tom Bush Regency Motors where we had purchased his BMW and left a voicemail for Shelia, finance manager. She returned my call promptly, and left me a voicemail. That same day I called Sheila back and this time left a lengthy message as to why I was calling –a courtesy call to let her know to expect my son to stop by the dealership the following day to pick up the check or complete paperwork for the refund of both the gap insurance and the warranty we purchased with his car. I did not hear back from Shelia and subsequently left three additional messages, without a call back. My son called me the next day from the Tom Bush BMW to say he was told by Sheila that the gap insurance would be refunded but according to her, "we had purchased a maintenance agreement and not a warranty and therefore those prorated monies would not be refunded." I made three additional calls to Shelia without a return call and finally left her another detailed message regarding the situation, explaining to her that we would have never paid an additional $2,100 for a warranty or a maintenance agreement that we could not cancel when we knew we would keep the car for less than a year. I did eventually receive a message from Shelia stating that she told my son this warranty went with the car and therefore we were not able to cancel it. Obviously we had no knowledge of this as this $2,100 was certainly not reflected in the trade in price we received when we traded in his BMW.. I left another message for Shelia to call me back, still to this date she has not. I did, however receive a message from an Andrew. When I called him back, he again maintained that no refund would be forthcoming and that it was up to me to know the difference between a maintenance agreement and a warranty. He also stated that his people do this all the time and they would have been very clear at the time of the sale that it was not an agreement that would allow a refund upon cancellation. I explained to him that no such conversation ever took place and we were clearly told this money would be refunded should we sell the car. I also explained that after inquiry at another dealership, I was assured by members of both of their sales teams that indeed, this money should be refunded and that it happens with them all the time. To this he replied, they don’t know what they’re talking about. I asked Andrew to check to see if anything could be done and he said no, they could not help me and it was basically my fault for not reading all the small print on the agreement. I was quite surprised by his attitude and lack of customer service. After discussing with my son, we agreed that we need to at least make sure the new owner of his BMW has that warranty agreement since we paid for it so I called Andrew back and told him that if I still had to pay for it, that I wanted paperwork to give to the new owner. He said he would email it to me. Two days later I still had received nothing from Tom Bush BMW and called Andrew back. After leaving several messages I finally got a call back from him and he told me he lost my email address. I gave it to him again but at that point he took back up the argument that it was our fault for not reading the print and understanding the difference between a maintenance agreement and a warranty. The last email I received from Tom Bush (Andrew), asked me (and I am quoting here,) " Are you unwilling to admit your shortcomings or is it just easier to blame someone else?" How insulting is that? I also sent this info to Robert Hudson (multiple times) and Telis Assimenios with no reply whatsoever. More

Worst BMW service in 25 years Charged me $900 to replace a water pump - outrageous. Asked them to test the system for a slow leak I've had for a couple months. Told me they teste Charged me $900 to replace a water pump - outrageous. Asked them to test the system for a slow leak I've had for a couple months. Told me they tested it and it was good to go. Within 1 day, was adding coolant. Mi called and the service manager told me specifically that they had pressure tested it. After a couple more coolant adds, I tested it myself and there was an obvious leak on the top of the radiator. While replacing the radiator, I found numerous loose and missing fasteners that were not assembled properly at the dealership. Almost like no wrenches were used and many thins were hand tight. Very disappointed because I felt like I was lied to, they were very expensive and the quality was very poor. BMW of NA needs to do something about this dealership. AND, no one called me to ask about my service. More

Fantastic Car Buying Experience - Like Family! From the moment I stepped foot through the door to test drive the Mini Roadster, to the moment I received word that my new Mini Cooper S Coupe was del From the moment I stepped foot through the door to test drive the Mini Roadster, to the moment I received word that my new Mini Cooper S Coupe was delivered and drove off the lot, I knew I was at the right dealership. Tom Bush Mini exceeded my expectations in many ways. My Motoring Advisor, Paula Meddings, was a god send. She took down my model choice, color choice and options and searched the dealer websites and listings for the perfect Mini Cooper S Coupe. The very next day, Paula texted me with great enthusiasm…exclaiming her triumphant location of the perfect Mini, the only one like it in the U.S. That was all she wrote...I was hooked. I knew this was the car for me. The team at Mini went to work securing the car and having it transported to their dealership. Paula was constantly in contact with me, texting me and responding to my texts frequently. On the day I walked into the dealership to pick up my car my experience was like a dream and a whirlwind. Everyone at the dealership treated me as if I was a celebrity and would constantly ask me if I was excited...even the guy's in the service department (Luis Gonzalez and Sean Mollica). I would answer with a resounding, yes! The financing was as expected...there were no hidden agendas or surprises with my price or monthly payments. It was as agreed upon. Dan Fagan handled my finance experience and made it such a pleasure to spend money...really! It was very memorable...just like you are a part of their family...that is how well they treated me. Five stars is not enough for this dealership. From the Service Team, Beth Hunter and Kayla Niznik, to the gentleman that detailed my car, the entire Tom Bush Mini family welcomed me into the fold with outstretched hands. I cannot say enough about my experience...you have to drive to: 9881 Atlantic Blvd, Jacksonville FL 32225 if you want your car buying experience to be memorable, easy, and filled with nothing but promises...no surprises. Give them a call and get on your way to owning the perfect Mini...from the perfect dealership. Sales:(855) 580-3327 Service:(855) 580-4188 Parts:(855) 580-3327. More

Love my Mini experiance I am new to the Mini family... had a Fiat and wanted more out of my car. Went to Mini for my sister who also got a new Mini after trading in her first I am new to the Mini family... had a Fiat and wanted more out of my car. Went to Mini for my sister who also got a new Mini after trading in her first Mini for a brand new Coupe and I just decided to see if I could do anything. Paula and Rob both worked for me to get me the best deal and were always friendly and patient and in the end, I walked away with a new Mini Hardtop and I LOVE IT!! The whole experience was awesome and I would definitely tell anyone to go to Tom Bush Mini, they will get the best bang for their buck!! More

The new car sales team at Tom Bush MINI go above and beyond to provide outstanding customer care service, sales and parts, before, during and after the deal is done. beyond to provide outstanding customer care service, sales and parts, before, during and after the deal is done. More