Tom Bush BMW Mini

My fiance has a Mini. Service is supposed to be free for the first three years. The first two years she took it to her dealer in Omaha. She moved to Jax and took it to Tom Bush for the three year service. the first three years. The first two years she took it to her dealer in Omaha. She moved to Jax and took it to Tom Bush for the three year service. It had been 11,000 miles since the last service. They didn't change the oil! They kept the car all day and did nothing. She assumed that it was taken care of until the red light recently went on and we realized to our horror that we now have twenty thousand miles since the last oil change. I called to complain and I was told that BMW wouldn't pay for an oil change so they didn't do it. I don't care whose fault is is. There is nothing in the owners manual about oil change intervals and I refuse to believe that a manufacturer would not have you change oil at 11,000 miles. More

i bought a car that i believe is a lemon from bmw, it broke too many times and recently here in jacksonville, florida was the monst awful experience ive ever received from bwm, before i was always made t broke too many times and recently here in jacksonville, florida was the monst awful experience ive ever received from bwm, before i was always made to feel taken care of but these people here in jacksonville just do whatever they want, today my car stalled and i had Brian (service manager) sit in it to see the service engine light is on and the car was shaking not driving more than 20 mph, its a 335i, then i gave the car to him and it was taken in by my b/f just two weeks before and they falsely imput wrong information about what happened because they documented that we didnt want to wait and its not true we wanted the car diagnosed and we were told that the computer was reset but today i was told that nothing has been done because we didnt want to wait, its a lie, he waited for 5 hours. they are not taking accountability and responsibility for this car. they woud not give me a loaner and i didnt feel that they cared about what i had to say. i pay $700 a month for this car and it was very expensive and it has nothing but problems, ive complained about the navigation turning on/off since i bought the car for last two years and i have records and about the char comming out and this is the second time its dying on me. please help. loss of money, i cant go to work, i lost clients, i lost time, i cried today and im paying $700 for a car that i believe is a lemon. More

I went in to look at the new BMW Z4 as i have an 06 and want to trade it in for the new one. However when i went in today the sales rep i worked with was a total asshole to me and because i wasnt prepared want to trade it in for the new one. However when i went in today the sales rep i worked with was a total asshole to me and because i wasnt prepared to buy right then he told me i was waisting his time and that i should just go somewhere else. He was very confrontational and "EXTREEMLY" rude... When i called to complain the manager couldent care less and told me he wasnt going to do anything about it. I own a local company here in Jacksonville and am a serious buyer so im not sure why i got such a bad attitude. I have never been treated so rudely in my life and the sales manager really couldent care less. I want that guy fired and i wont stop until he is fired, im calling the news on Monday and am going to get them to do a report on it. My company employs over 400 people here in Jax and i am not going to put up with being treated like the scum of the earth. Tom Bush BMW is not going to get away with this shit at all. More

Love the technology @ Tom Bush, they know everything about my car just by the key. they are super friendly. I brought my 08 M3 in for an oil top off. When they brought my car back they said the oil c about my car just by the key. they are super friendly. I brought my 08 M3 in for an oil top off. When they brought my car back they said the oil cap was broken (i am assuming it wasn't broken when i came in).. They told me they would order a another one and would call me when it came in. 2 weeks later no call and after I've called twice, no return call either. Meanwhile my 85k BMW with prepaid service is leaking and burning oil like a rig in the gulf.. ARGGGG More

I have been coming back to Tom Bush Regency Motors for the last 14 years and 6 BMW's later. That's why Quality Service and Professional, Knowledgable Sales Staff make the difference! They have taken the the last 14 years and 6 BMW's later. That's why Quality Service and Professional, Knowledgable Sales Staff make the difference! They have taken the stress out of the car buying process. These guys get it! They understand that it comes down to how you treat people, and doing exactly what you say you are gonna do. I trust their team and they have earned a loyal repeat customer in me. Thats why Tom Bush will continue to receive my business and all of my family and friends that I continue to refer to them as well. Thank you Tom Bush! More

Brougt my car at the Atlantic Blvd Dealer and have had it serviced more locally at the Orange Park location. On two ocassions service concluded they could not replicate my issues (noise when braking and car serviced more locally at the Orange Park location. On two ocassions service concluded they could not replicate my issues (noise when braking and car not starting) even though a service person was in the car to hear the noise while I drove- 3 months later and four visits the noise finally stopped on it's own. Second time, they couldn't detect why I had problems after service and replacement of parts, until I refused to take the car back to get stuck on the road again. I had to call the Service Rep for progress reports and updates, was refused a loaner car, given a list of needed repairs that had nothng to do with my issues and was treated rudely when I finally picked up my vehicle. I am, however, thankful for a Service Manager who understands customer satisfaction, if not customer service. More

I have purchased three cars from Tom Bush. My most recent purchase was about a month ago. The salespeople there seem to be very knowledgable about the wide variety of inventory they have. Their pre-owned car purchase was about a month ago. The salespeople there seem to be very knowledgable about the wide variety of inventory they have. Their pre-owned cars are always very clean. I have had no problems with service (although I use my salesman to schedule appointments) and whenever I need a car because one of my cars is in service, they seem more than willing to loan me a vehicle. I definately reccomend cultivating a relationship with a salesperson, this seems to speed up the process of service and anything that needs to be done. They are very upfront about the way they do business and seem to genuinely care about there reputation in the community. I think they have been around for something like 39 years or so..this says alot to me, I hate going to buy a car and feeling like my salesperson won't be there the next time I go. My salesperson has been there going on 5 years. My sister just purchased a full-size SUV from them because of her new baby and my father is looking to purchase a certified BMW in the near future. I have every confidence that they will be handled in the same professional manner that I have been every time. Another nice thing is the way they handle people with not so good credit. My credit isn't bad but it isn't perfect either, the finance manager did everything he could to get me approved with a low interest rate and got me to the payment I wanted without me having to go broke looking for a down payment. I really feel as if they wanted to earn my business every time. In a time where everyone seems to be trying to take advantage, it is a nice change to feel like your business is genuinely appreciated! More

Highly professional. Friendly. Accomendating. It was a wonderful experience. Very competent people from sales person,sales manager to finance manager. Tom Bush upper mangement should be very proud of the wonderful experience. Very competent people from sales person,sales manager to finance manager. Tom Bush upper mangement should be very proud of the people working for them. My family and I will definitely come back to Tom Bush for our future purchases. More

The attention to detail was amazing...everything they said they would do and the rates were exactly that. There was no haggling and I found them to be honest and that was refreshing. They walked me throu said they would do and the rates were exactly that. There was no haggling and I found them to be honest and that was refreshing. They walked me through every aspect of the finance and contract...as well as introducing me to the service team as well. GREAT JOB More

I have purchased two BMW's and a MINI from Tom Bush and every experience has been top notch! Every employee I have had contact with has exceeded my expectations of what a car dealer should do for their cu every experience has been top notch! Every employee I have had contact with has exceeded my expectations of what a car dealer should do for their customers. I get preferential treatment when making appointments for service and they manage to always get me in right away. I have had to have my cars in service a few times and my car has always been washed when it was returned to me! I will continue to do business with Tom Bush with mynext car purchase! More