Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Tom Bush BMW of Orange Park
Jacksonville, FL
402 Reviews
2025 Center of Excellence Awarded.
"Best Place to Work in Jacksonville" 10 years in a row. 2015-2025.
Tom Bush BMW is proud to announce that we have been awarded the 2025 Center of Excellence honor. This award goes the top performing dealerships in the U.S. Tom Bush is one of thirty-two out of the 362 BMW dealers nationwide who achieved the “2025 Center of Excellence” status based on high customer satisfaction, outstanding brand representation, operational excellence. Tom Bush BMW’s ability to demonstrate that BMW performance goes beyond the road has helped build its reputation as one of the top performing dealerships in the country. We work hard and strive everyday to make sure our customers, as well as our employees, feel like they are part of our family. “The Center of Excellence program rewards the BMW Dealers who excel in their key business metrics,” said Peter Miles, Executive Vice President of Operations, BMW of North America, LLC. “This year’s 32 winners are the ultimate performers who represent the best of the BMW brand and we are proud to have them representing the brand.” Tom Bush would like to thank all our employees and customers!
History of Tom Bush
"Serving you with Honor and Integrity since 1970."
Tom Bush Regency Motors 9850 Atlantic Boulevard Jacksonville, Florida 32225
A Four Generation Heritage of Automobile Sales and Service
"Automobile Sales and Service Rich In Values"
The Bush family has been selling automobiles since 1918. Just ten years after Henry Ford started producing his Model T Ford, Tom Bush, Sr. opened the Bush Family's first automobile dealership in Graetna, Louisiana.
Tom Bush, Sr. joined Henry Ford in his vision of an "automobile for everyone" that was dependable, versatile, and affordable. By participating in this momentous development of both affordability and technological availability, Tom Bush, Sr. contributed to changing the face of American Society, during the first twenty years of retail car sales, in which car ownership became a reality for most individuals.
A
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:30 PM
Tuesday 8:30 AM - 7:30 PM
Wednesday 8:30 AM - 7:30 PM
Thursday 8:30 AM - 7:30 PM
Friday 8:30 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 402 reviews
May 24, 2019
Not customer focused No one has the audacity to reach out in a timely fashion. Expressing the importance of asking for ones information and leaving them in the air has lef No one has the audacity to reach out in a timely fashion. Expressing the importance of asking for ones information and leaving them in the air has left the worst taste in my mouth for this dealership. Elizabeth finance manager and krystal you should reconsider the level of service that you provide on behalf of BMW. More
by Elminsacic123
Employees Worked With
Elizabeth and krystal
May 23, 2019
High Marks for Tom Bush BMW of Orange Park We worked with Pat Casey, Sales Advisor and Doug Young the Sales Manager in purchasing a new 2019 X5 BMW. They provided a positive purchasing experie We worked with Pat Casey, Sales Advisor and Doug Young the Sales Manager in purchasing a new 2019 X5 BMW. They provided a positive purchasing experience clarifying details regarding numerous options. The Tech Genus gave us a good overview of the advanced technology features which helped in making a decision to purchase. We ordered our new vehicle and signed up for the BMW Performance Center Delivery in Greenville, SC. The team at Orange Park exceeded our expectations! More
by Barbara
Employees Worked With
Pat Casey followed through on all questions and concerns. Doug Young was very supportive in dealing with the factory order. Elizabeth in finance was very positive and energetic!
May 20, 2019
Tom Bush BMW, Orange Park Excellent service,this is the third car I've purchased from Tom Bush in the last 5 years. Also my encore session with Don was very helpful Excellent service,this is the third car I've purchased from Tom Bush in the last 5 years. Also my encore session with Don was very helpful More
by Plowboy
Employees Worked With
Jorge
May 10, 2019
Great Service The service department is consistently great. The car is always serviced quickly and correctly. Our service advisor Danielle was wonderful and kept The service department is consistently great. The car is always serviced quickly and correctly. Our service advisor Danielle was wonderful and kept us apprised of the service needs of our car. More
by Kardafan
Employees Worked With
Danielle
May 04, 2019
Extremely Pleased BMW Customer Purchased a BMW x5 with all the bells and whistles. Salesperson, Crystal Cagle went above and beyond to make sure that the numbers and incentives fit Purchased a BMW x5 with all the bells and whistles. Salesperson, Crystal Cagle went above and beyond to make sure that the numbers and incentives fit our budget as well as our experience being pleasant. Our buying experience didn't feel as though we were buying a car...it felt like we were visiting friends and building a partnership. Everyone from sales, finance to the parts store were friendly and helpful. Having purchased several vehicles over the past 6-7 years, this was by far our best experience. If you are looking to purchase a vehicle, I would recommend Crystal Cagle and the Tom Bush family in Orange Park, Florida. More
by FamilyFirst
Employees Worked With
Crystal Cagle, Elizabeth (Finance)
April 30, 2019
BMW Repeat Customer! Energetic, helpful,knowledgeable salesman. Same with the financial person. I traded in my 2011 X3 for a 2019 X3. Enjoyed their enthusiasm and pers Energetic, helpful,knowledgeable salesman. Same with the financial person. I traded in my 2011 X3 for a 2019 X3. Enjoyed their enthusiasm and personalities. Paperwork was easy and even though I had to sign a zillion papers, it was enjoyable More
by Happyowner
Employees Worked With
Pat Casey (sales) and Elizabeth (finance)- last name?
April 29, 2019
Outstanding and personalized customer service The lease on my 2016 X5 edrive was ending . I was very motivated to stay with the edrive option and continue in the X5 .. great car ! Doug and Crysta The lease on my 2016 X5 edrive was ending . I was very motivated to stay with the edrive option and continue in the X5 .. great car ! Doug and Crystal located a 2018 edrive X5 for me in the color I requested and had it shipped to their Orange Park dealership from another location... They went above and beyond to work with the numbers and incentives so that it would fit in my budget ... a perk/reward for being a repeat customer very much appreciated... I would recommend Crystal Cagle and Doug Young to anyone wanting to purchase/lease a BMW ... they were great ! Katherine Salas More
by Ksala001
Employees Worked With
Jorge was also very helpful with execution of paper work for lease ..
April 27, 2019
Car Sales Crystal Cagle exceeded our expectations. She really went out of her way to make our purchase a pleasant experience. I would recommend her to anyone. I Crystal Cagle exceeded our expectations. She really went out of her way to make our purchase a pleasant experience. I would recommend her to anyone. It was my birthday when I picked up the car, she had a pink bow on the car which was so thoughtful. She’s the best car sales woman, this was our second purchase from and we will most definitely come to her for future purchases. More
by Angela10
Employees Worked With
Crystal Cagle
April 19, 2019
Exceeded Every Expectation My BMW Encore appt with Genius Don Newell exeeded every expectation. Answered every question for my new 2019 X3 M40. Professional, Personable a My BMW Encore appt with Genius Don Newell exeeded every expectation. Answered every question for my new 2019 X3 M40. Professional, Personable andknowledgable. This is my5th BMW om Tom Bush. More
by Land Rocket
Employees Worked With
Don Newell
April 14, 2019
New vehicle Very helpful staff throughout the buying experience. Nancy Ibrahim made the buying process easier and we didn't hesitate when making the right decisio Very helpful staff throughout the buying experience. Nancy Ibrahim made the buying process easier and we didn't hesitate when making the right decision. I will definitely be going back in the enae future and buying again from the same staff at Tom Bush BMW of Orange Park More
by Sean123
Employees Worked With
Nancy Ibrahim
