Riverview Chevrolet

I bought a 2025 Suburban from Mount Joy Chevrolet, which closed shortly after I bought it, so I've relied on Riverview Chevy for warranty service. After a year of visits, I won't be going back. Two weeks af closed shortly after I bought it, so I've relied on Riverview Chevy for warranty service. After a year of visits, I won't be going back. Two weeks after I bought the truck, the connectivity started dropping out. Riverview's service department told me this was normal and that I needed to take it up with OnStar. After about 20 calls over the last two years, OnStar's senior technicians investigated the issue and told me the problem was the vehicle's software, not their service. Riverview also told me the loud startup noise was normal. Another mechanic has since told me it's excessive, even for this truck. On several occasions, Riverview kept the truck for a full day, and when I picked it up, the work hadn't been done. Last December, for example, I reported a side mirror vibrating at highway speeds. When I picked up the truck, I was told it was fixed. It wasn't, so I brought it right back. It took four months to get the replacement mirror installed. Last Friday, I showed up for a scheduled appointment and was told they couldn't handle the issue that day. I rescheduled for Tuesday and called ahead to speak with Cam, who I understood to be the service manager. I explained that I needed a loaner that seats at least six so I could drive my kids to school, and he confirmed a pickup truck would be waiting for me. When I arrived Tuesday morning, I waited for him, but he offered me a five-seat Equinox instead. I also asked for the claim number he said he'd filed with GM for a rear-seat release that broke. He said he had it but wouldn't give it to me, especially not with my attitude. I had not raised my voice. When I said GM would hear about this, he told me there were plenty of other dealerships I could go to. So I took his advice. The next dealership I called told me that a loaner is standard for repairs under bumper-to-bumper coverage, and that they can get a 6-, 7-, or 9-passenger vehicle through a rental company if needed. My Suburban has 26,000 miles and is fully under warranty. Riverview just didn't seem interested in honoring that or fixing any other problems. On nearly every visit, someone asked whether I'd bought the truck from them, as if that should affect the service I get. Every interaction left me feeling like I was at their mercy rather than a customer they wanted to keep. A warranty is a warranty, no matter where you bought the vehicle. If you own a Chevy, do yourself a favor and stay away from Riverview. Don't make my mistake of giving them chance after chance. Read the other reviews before you book here, because I wish I had. Your time, your money, and your family's peace of mind are worth more than what this service department offers. More

I recently purchased a 2012 Chevrolet Impala LT from Riverview. The salesman was John Fancsali. The car had just been listed in AutoTrader so I called the dealer and spoke with John who worked with me Riverview. The salesman was John Fancsali. The car had just been listed in AutoTrader so I called the dealer and spoke with John who worked with me on getting a deposit to hold the car because other potential buyers were interested in it. When I went to the dealer a couple days later, John and I took the car for a test drive and it was the best used car I ever purchased! It was so clean and presentable. John made the buying experience very memorable and he is to be commended. The day I purchased the car was John's birthday and he even gave me a nice slice of the cake his colleagues had gotten for him. If anyone if looking to buy a new or used car, please stop at or call Riverview Chevrolet and ask for John Fancsali! Thank you. David Chaney More

I bought my car at this dealership and I continue to take my car to get serviced. I have never been disappointed. my car to get serviced. I have never been disappointed. More

The staff was friendly. My technician who changed my oil and completed a tire rotation stated he topped off all of the fluids. However that did not happen. My washer fluid w My technician who changed my oil and completed a tire rotation stated he topped off all of the fluids. However that did not happen. My washer fluid was left half full. When I questioned this another guy told me to pulled into the service bay and he tipped off the fluid. I wouldn’t care but they changed me about $150 to complete an 6qt oil change and tire rotation. I only go to the dealer because my truck is under warranty. While I was waiting I had to use the restroom. For some reason they shut the water off to the building and I was unable to flush and barely able to wash my hands. Which is completely unsanitary and embarrassing. This also left ALL of the customers (young and old) along with staff no way to use the restroom or access to drinking water. If you are going to shut the water off you need to provide proper restroom access or do the work after hours. Extremely disappointed and embarrassed. More

Got me in and out of service in a timely manner. Thank you for the speedy response. Thank you for the speedy response. More

My salesman John Fancsali did a great job of getting me into a new vehicle that met my needs and budget. into a new vehicle that met my needs and budget. More

We scheduled an oil change and check up. Took our truck in right away and didn't take long to have everything completed....little over an hour. Took our truck in right away and didn't take long to have everything completed....little over an hour. More

The service was good, quick and the problem was corrected. The dealer was very accommodating. corrected. The dealer was very accommodating. More

Everything went well with my purchase. And I enjoyed my tuck. Thanks again. Sales person was great And I enjoyed my tuck. Thanks again. Sales person was great More

I went in to get a low beam light replaced. It’s a 10 minute job. I was charged $55 for labor. I know dealers charge more but that’s ridiculous. It’s a 10 minute job. I was charged $55 for labor. I know dealers charge more but that’s ridiculous. More