Tom Dolan's Reno Mazda Kia

Car Shopping My husband and I went to Dolan to test drive a Kia Optima. We told the Sales Guy Jose that we were not ready to purchase a vehicle until we found just My husband and I went to Dolan to test drive a Kia Optima. We told the Sales Guy Jose that we were not ready to purchase a vehicle until we found just the right one and most important one that fits our budget. He showed us a very nicely equipped Kia (just what we were looking for). He was not pushy at all and very knowledgeable. He worked very hard to get us the payments that we wanted and we drove away with our car that evening. Everyone there was super nice and I would highly recommend Dolan to anybody looking for a car (new or used). More

Surprised and impressed at Dolan Kia. Geoff and Ruth Ed. My wife and I are from overseas and live in SLT for 4 to 5 months a year. We needed a 4WD car for uncertain conditions and were having difficulties f My wife and I are from overseas and live in SLT for 4 to 5 months a year. We needed a 4WD car for uncertain conditions and were having difficulties finding a vehicle that fitted our criteria and budget. After visiting a number of dealerships and having our enquiries summarily dismissed by salesmen who realised that they were going to have work for a sale we were not keen to subject ourselves to another time wasting session. Out of frustration and a little desparation we drove into Dolan Kia and were greeted courteously and respectfully by Geo. We were then introduced to Robin Greer who spent some time searching their inventory (and others) in order to find what we were searching for. After extensive consultation between various members of the Dolan team we arrived at an agreeable price for a vehicle that suited us. David Ellison was extremely patient in completing the paper work which had a number of conditions attached. We are generally not keen to deal with car yards but the personnel at Dolan Kia in Reno were all professional and accommodating. An overall surprisingly pleasant experience. We would happily and confidently recommend this group to prospective purchasers. More

Brad H "Great experience at Dolan Mazda" My mother and I were looking at Mazdas this past Sunday 1/25/15. We were helped initially by Travis May who was very helpful, though we worked closel My mother and I were looking at Mazdas this past Sunday 1/25/15. We were helped initially by Travis May who was very helpful, though we worked closely with Duane Ball, who was just great, and purchased a car from him that afternoon. Hubert and Dave took care of the finance part of the deal and were terrific too! We had an excellent experience that day and enjoy our new Mazda 6! Thank you guys, we would buy again from Dolan Auto Group. More

Excellent experience at local dealership Over the years that I have lived in Reno, I generally have ended up purchasing my cars in the Sacramento or Auburn area of California. I just never f Over the years that I have lived in Reno, I generally have ended up purchasing my cars in the Sacramento or Auburn area of California. I just never find the dealers in Reno all that accommodating. My recent experience at Dolan Mazda has changed all of that. The sales staff, the finance guys, and everyone else there was great to work with. It all started with Robin Greer. She was very helpful and very professional throughout. An honorable mention goes to Travis May and also David in finance. I highly recommend that you give them a shot at your business - I'm sure you'll be pleasantly surprised. More

No Doubt, Best Car Dealership in US!! I bought my car last year. Been in for service twice. Best dealership to work with, second to none!! Everyone was great. It took me some time to deci I bought my car last year. Been in for service twice. Best dealership to work with, second to none!! Everyone was great. It took me some time to decide on this purchase and I was never rushed. I was allowed to shop and compare and was never pressured to make a decision. I have dely with dealerships in a number of states and I have yet to find anyone better. and after the sale they are amazing. They are always asking if the car is ok and if we are still happy, and the service department is wonderful. We are never kept waiting around our car is ready when they say it will be ready. I see some reviews that do not speak kindly about Reno Kia I can only say that these people were grumpy or just could not be pleased by anyone. If you think you had a bad experiance at this dealership, It was definatlly your fault!! I recomend this dealership to anyone looking for a vehicle. They wont find better people to work with anywhere. I wish they sold Trucks. More

Dishonest Greed It is clear that D O L A N S' business model is a strong marketing campaign to advertise how wonderful they are, to bring consumers in for business. It is clear that D O L A N S' business model is a strong marketing campaign to advertise how wonderful they are, to bring consumers in for business. However, when the consumer, as in my case, comes to their property hoping perhaps to become part of the family as they advertise, I found the family to be dishonest for greed. Its not about vehicles at Dolan, its about how they can deceive you with Little lies to take advantage of your hard earned money. To add credibility to my evaluation, go in there and ask what those pink forms are for in the sales office, you know, the ones to help them from selling a vehicle and then documenting the wrong VIN number. Now is that a salesperson mistake or an issue of lazy management? Or ask them about the "extended warranty" for the vehicles computer, which turns out to not be an extended warranty, but a service plan where you have to pay a deductible. Or ask to sign up for the Premier maintenance plan which is more expensive than paying for your maintenance as you go. Turns out Premier is legally the name of the company sponsoring your maintenance you pay for, not the type of maintenance you get. In other words, Premier is the name of the company you pay for 5 years of maintenance upfront. What you get is only oil changes and tire rotations. Nothing else for 5 years. You pay extra money on top of this plan for air filters, etc. The only thing Premier about the maintenance plan is their bank account. Or even better, go express a concern to Mr. D O L A N., you know the GM. Observe him surfing his cell phone while you express your concern to him. Must have been nice to be born with daddy putting a silver spoon in his mouth. Every time I see D O L A N S commercial, I think to myself... hey that's false advertisement, cause in real life he doesn't talk to you, he surfs on his phone. Or go in there talk to a sales rep about buying a vehicle, likes Travis, then tell him that you are going to go and shop around. See how quickly Travis will call you while you are shopping around. He will call you fast which is good and appropriate. But after you buy a vehicle from Travis and call and have a question about your vehicles' modern technology, see how fast he will call you back then. In my case never, after leaving him specifically a voicemail. So they have a different standard calling you before you buy a vehicle than after you buy a vehicle. Or call and talk to the secretary and get a complete run around of voicemail, that person is not there, etc. Or go buy a vehicle there and observe how well Steve the maintenance manger coordinates with the sales office. You see, when any business only cares about getting your money, this is what consumers get. What they fail to understand is honesty and competence will gain the business more profit over the long haul. More

Outstanding Customer Service! Prior to going to the dealership, I received a phone call from Geovani Thompson, a salesperson working at dealership. He told me that there were some Prior to going to the dealership, I received a phone call from Geovani Thompson, a salesperson working at dealership. He told me that there were some good deals to be had. We discussed what type of deals, and I told him that I would be at the dealership tomorrow morning. He asked if we could meet while I was there and I told him that would be OK. I met Geovani and he presented himself well. First impression was excellent, so I asked him about the deals he had mentioned. Before long, he was showing me and my wife some certified pre-owned cars on the lot. Within 15 minutes we were inside the dealership discussing purchasing one of the cars. Geovani explained the procedures in regards to purchasing the car. He was very professional and knowledgable and explained fully the intracacies and workings of the vehicle. He easily answered any question we had. Bottom line, Geovani represented the dealership very well. In our opinion, he is a definite asset to the company. Thank you.........mike & donna Rooney p.s. we purchased the car and we love it! More

first time buyer @ dolan auto group and very unhappy! first Mr Kameron Konold make me signed two different contract, whit two different monthly payment and two totally different APR%, not only that i sign first Mr Kameron Konold make me signed two different contract, whit two different monthly payment and two totally different APR%, not only that i signed and finish all the paper on the car of the night of 12-26-14, and notice the remote are missing so i have to go back let Hubert little know is missing, so I drove the car on the night of 12-26-14 with full tank of gas and the mileage is 36,979, i only take the car home in sparks and back to dolan kia for the remote, after five day waiting on the day of 12-31-14 i got the car back remote alarm fix but the car is been use, the mileage is 37,043 after five day, thank you Mr hubert little for the best deal, the car are dirty and you guys put the best extra miles, hopefully people and stay away in dolan auto groups. first time to buy here and never again!!!! More

Best Customer Experience To Date Because I lease and change vehicles every 3 years or so I have been to many, if not most all of the dealerships in town at one time or another. That s Because I lease and change vehicles every 3 years or so I have been to many, if not most all of the dealerships in town at one time or another. That said, there is only one other dealership out of them all that I have done business with that made the transaction so easy and seamless and set the bar extremely high. I honestly would not have thought that another dealership and sales team could have met this standard, much less raised the bar. I stand corrected as Dan managed to do this with ease and raise the bar even higher with my transition from a 2012 Kia to a 2014. I don't think I could have had a better experience had I planned it out myself. - extremely fast email communication, accurate and to the point - above and beyond in every way possible (email & in person) - made sure everything was taken care of on 'my schedule' vs. what was 'easy' - checked-in throughout the finance portion to verify all remained in-line/as agreed - everything was 100% accurate; all t's crossed and i's dotted throughout - made sure I was given a ride back to work and made it a point to let me know the minute car was ready to take delivery on (over 2 hours sooner than promised. It was not a slow day at the dealership on this day so that was not the reason for the fast turn-a-round) - verified I knew & understood all of the equipment & features between the 12' and 14' - hung around into the evening so I could take delivery of the car and continued to stay through getting service setup for my first oil change - introduction and communication between myself and the rest of the staff as needed so I never felt as though "the deal was done, vehicle specialist disappeared" - kept other customers updated and let them know they were still a top priority. Juggled each customer individually (not an easy thing to do) yet made each of us feel as though we were the only person in the dealership and that our time was both respected and of value - ....sure there are many more For Dan, this may simply be 'what he does' and it comes natural - that is great! I believe that customer support and service is a major key to success in any business and we are losing it in many ways throughout all industries both internally and externally in organizations big and small. Dan has proven otherwise and I can only hope that his dedication is recognized and becomes infectious throughout the Dolan Auto Group as well as in and outside of other industry and businesses! In closing; again, I very much appreciate all of the time and effort Dan put into my deal and I hope that his efforts and dedication to customers is recognized throughout the Dolan Auto Group. I look forward to doing business again in the future! More

Great Experience Everyone was great at the dealership! They got us in and out quickly and smoothly! Would definitely recommend them to anyone!!! Great experience th Everyone was great at the dealership! They got us in and out quickly and smoothly! Would definitely recommend them to anyone!!! Great experience throughout the process!! More