Tom Dolan's Reno Mazda Kia

Outstanding Experience. Alfonso, Brian and their team set me up with a New Car of my dreams, literally. I am Grateful beyond words, and I would like to add that I feel bless Alfonso, Brian and their team set me up with a New Car of my dreams, literally. I am Grateful beyond words, and I would like to add that I feel blessed to have received such a Fine Car, and such Caring Customer Service! More

Got our dream car The wife and I shopped around the Reno area for a 4 cylinder SUV. After test driving a RAV 4, Rouge, and Honda CRV, we rolled onto the Mazda lot. Th The wife and I shopped around the Reno area for a 4 cylinder SUV. After test driving a RAV 4, Rouge, and Honda CRV, we rolled onto the Mazda lot. The misses didn't really want to look at Mazda, but I insisted. We were greeted quickly by a nice young man named Jose, and his boss Alfonso. We were asked what we were looking for, and were shown a VERY nice Gray Mazda CX 5 Grand Touring with all the bells and whistles. The car is for my wife, so she drove on the test drive. Jose guided us out to a side road and away we went. The test drive took us on a beautiful country road with great corners and some good straightaways. The wife was all smiles. Of the 4 test drives, Mazda smoked the other makes. We left the car there and came home to discuss all pros and cons of the cars. Easy decision.... MAZDA. We came back 4 days later and Jose pulled a brand new one (6 miles) off the back of the lot. After haggling with them over price, and signing the mountains of paperwork, we now own the car of our dreams. Ask for Jose, he is a good kid, and strives to deliver top notch service. More

nice salesman They were nice, felt overwhelmed, wasn't ready but I think I got a good deal more. Than I wanted to spend bit great car kia forte They were nice, felt overwhelmed, wasn't ready but I think I got a good deal more. Than I wanted to spend bit great car kia forte More

"Dynamic Team" Thank you "Ali" and Sal for making the car buying experience a non-pressure, thoughtful, and 'kudos' to Ali for the OUTSTANDING financing work for Thank you "Ali" and Sal for making the car buying experience a non-pressure, thoughtful, and 'kudos' to Ali for the OUTSTANDING financing work for me! DOLAN Mazda/KIA changed my negative past car buying experience into a joyous one! They went "above and beyond" for my car purchase. Oh, by the way... I went in set on buying a Mazda and ended up purchasing a Subaru, so again no stress and my car needs were answered...ONE STOP! Thank you! More

Amazing Everything!!! Just purchased my first car from this dealership!! Being a first time car buyer Dan Wagner was very accommodating, and made me feel comfortable throu Just purchased my first car from this dealership!! Being a first time car buyer Dan Wagner was very accommodating, and made me feel comfortable through the entire process. At no point through our interactions did he portray the stereotype of a "car salesman". The first reason I decided on this dealership is because my wife bought her first car here and whenever we bring her car in to be serviced the service department goes above and beyond. The service department does a great job of walking you through what needs to be serviced, what it will do for the car, and then they are additionally accommodating by suggesting the things that absolutely need to be serviced at that particular time and what things can wait until the next service in case you are trying to stay on a certain budget. The second reason for coming to this dealership is they have an amazing selection of pre-owned vehicles with very fair pricing. I researched used cars and dealerships around the Reno/Carson City Area and this dealership had the best prices on used vehicles around. My experience with everyone on the Dolan Mazda Kia team was exceptional and the next time I'm in the market for a car I will be going back here. Whether you're looking for a new or used vehicle I definitely recommend this dealership to anyone in the Northern Nevada Area. More

Amazing Customer Service!! Best customer service ever!! Thank you Dan Wagner and Giovannie. We will recommend our family and friend to come see you guys. We live in Winnemucca a Best customer service ever!! Thank you Dan Wagner and Giovannie. We will recommend our family and friend to come see you guys. We live in Winnemucca and I have to say, it was so worth the drive :) Thanks again!! More

First time buyer So you've all heard those stories where you go to buy a new car and totally get screwed over and get a car you can't afford or is a piece of junk. Wel So you've all heard those stories where you go to buy a new car and totally get screwed over and get a car you can't afford or is a piece of junk. Well my experience was nothing like that. I have never bought a brand new car so I was a little nervous going in and test driving, again heard those horrible stories. I knew I had to go find a new car due to my car getting older and having a lot of miles. I had test drove a cx5 last January but I wasn't serious at the time and didn't really like that there wasn't much power (2.0 liter). My boyfriend is a Mazda fan all the way and talked me into going and test driving the 2.5 liter cx 5. When we got to the dealership Sal greeted us promptly and asked if we needed any help or had any questions. He then took us out for the test drive. I wasn't planning on purchasing a car that day but as soon as I got in the car I felt at home it. The car handled great, had enough power and got great gas mileage. When we got back to the dealership Sal handed us off to Robin (still not sure why this happened exactly) but she took me in the back and we found a peral white fully loaded 2015 cx5! Then the team of Hubert, Robin, and some other people started running the numbers. Because I am a first time buyer I listened and decided I needed to go home and talk to my parents. Hubert told me to drive the car home and show them and come back in the morning and we would discuss everything further. I explained that I needed my monthly payment at a certain amount and they worked with me so that I was able to get everything I wanted. Instead of feeling screwed over and regretting what I had done I now have a beautiful car sitting in my driveway!!! Hubert treated me with respect and took care of all the needs to make this sale final! I now have a dealership that I will refer friends, family, and continue to buy from for years to come. Thank you all for your hardwork, dedication, and care that you put into helping me buy my first car! More

Bad Service - lying about service performed I bought a 2011 Mazda 6 in December 2011. It now has 30,913 miles on it. It has been in the shop four times for bad brakes. The third time it was i I bought a 2011 Mazda 6 in December 2011. It now has 30,913 miles on it. It has been in the shop four times for bad brakes. The third time it was in the service rep said it was a known problem and the brake pads would be replaced AFTER THE THIRD COMPLAINT. They supposedly changed the brake pads at 22,500 miles. The brakes once again failed at 30,600 miles. When I spoke to the service agent this morning he first tried to charge me $500 for new pads and rotors. After I explained this was a Mazda problem, not mine, he said the brake pads had never been replaced. They are replacing the brakes for free but wanted to charge $586.00 for the 30,000 mile service which, by there own estimate is basically an oil change and cabin and engine filter change. RUN FROM THESE GUYS!!!! I had a Toyota for 80,000 miles and changed the oil and the tires. Dan Wagner did have the guts to get me to buy a new Mazda when I dropped the car off for service yesterday. He gets Kudos for trying to sell to a disgruntled customer. More

They don't care about their customers They don't return phone calls, don't finish their work on time and don't come through on promises they make when you buy a car from them. Any dealer They don't return phone calls, don't finish their work on time and don't come through on promises they make when you buy a car from them. Any dealer incentives they entice you with to continue to get you to spend money with them after the sale are not worth it. I'm never buying from ANY Dolan dealership again More