Tom Dolan's Reno Mazda Kia

Sales manager lied to us about credit check process. We went in pre-approved for a loan with our credit union. We did not want to pursue other financing. They kept insisting that they could get a better ra went in pre-approved for a loan with our credit union. We did not want to pursue other financing. They kept insisting that they could get a better rate for us, and I said, that's ok, I don't want a bunch of credit checks noted on my credit report. He insisted that they were "soft" looks and that it wouldn't affect my rating. I finally (stupid me) agreed to let them at least try to find us a better rate. Guess what? A week later I checked my credit rating and there were over a dozen "hard" looks at my credit history, and my FICA score dropped 20 points! This can't be disputed or "explained away." They lied to our faces about it. Period. When we finally did get the financing issue settled, we got the paperwork signed. We bought the extended warranty because the mileage on the vehicle was 75K+. We probably wouldn't have bought a high mileage car without thinking we had a warranty. Next, it took 4 tries to get a crack in the windshield fixed that was incl w/sale of car. I kept making appts, and the guy would either not be there or tell me he didn't have time to fix it. Next: they sold us an invalid extended service agreement. We found out only when trying to make a claim. Several months go by, and we have an issue that needs fixed, so we took it into them to have it inspected and fixed, per our warranty instructions. After having the car for several days, they end up telling us that they can't find what's wrong, but they agree something is wrong, and to just "keep driving it until it gets worse." WHAT! But of course they still charged us for the inspection. About 2 weeks later, we get a letter in the mail from them that the warranty plan we bought is not valid for cars over 60,000 miles, so it is no longer valid. Why would they sell it to us in the first place, then!! So now we have to go back in again and get this straightened out. Every step of the way has been nothing but frustration. I will do everything in my power to warn anyone I can not to do business with these guys. They are exactly why dealerships get a bad reputation. I have bought cars at several other dealerships in Reno, and I pretty much never even talk to them again once the papers are signed. This has been a nightmare!!! More

after writting two checks to cover our down payment of 1500 and giving them 100 dollars cash. they had promised not to cash either check for 30 days. the first one for 500 not to be cashed till feb 26 2 w 1500 and giving them 100 dollars cash. they had promised not to cash either check for 30 days. the first one for 500 not to be cashed till feb 26 2 weeks away. well 3 days after leaving the dealership our bank informs us that we had bounced a check for 500 and now owe the band 30 dollars. after hearing of this i called the dealer ship but everyone was busy. i left my number and still haven't hear from the salesman or the finance guy. i.ve called repeatedly but no replies. we even have copies of the checks and the statement that checks would not be cashed before said date. i'm almost ready to just drive over leave the car and tell them to kiss my ass. More

I recently traded in my car for the new Kia Borrego since it had three row seating. These guys told me everything I wanted to hear including that they would use my company for some of their marketing solutio it had three row seating. These guys told me everything I wanted to hear including that they would use my company for some of their marketing solutions, and this came from the owner himself "Terry". Feeling excited about the deal and a firm handshake from the GM and Terry the owner I purchased the car. The next day I left a message for their finance guy as well as a message for the sales men. Three days go by and not a single return call so finally I stopped by and they said they had papers for me to sign so I told the GM and the Assistant GM "Lou" that I thought it was extremely unprofessional that no one would return my and that I was reluctant to purchase the vehicle if this was the type of service I could come to expect from their dealership. The GM got pissed and started a debate with me and then stormed off. I told them I wanted my 2005 Audi A6 back and the deal was off. The AGM stated that the sale was final and that I was now stuck with the car. I should also mention that my contract with them also states that I must get my oil changes through them in order to keep the offer of new tires for the life of my ownership as long as I get the oil changed at their dealership so I scheduled an oil change (for $36.00) and sat there waiting for 1.5 hrs before I finally asked them where my car was and they stated that it hadn't even made it into the shop yet! I was pissed since I had made an appointment and was there at 9 A.M.. I think this is their way of getting out of that free tire offer, they piss you off so you never come back. F*CK THESE PEOPLE! More

I paid 3000.00 down signed the papers and went homw and looked at my paperwork. They never put my 3000.00 on my principle. It's as if I never gave them the money. The loan I got from them gets bigger as looked at my paperwork. They never put my 3000.00 on my principle. It's as if I never gave them the money. The loan I got from them gets bigger as I pay it down. I even pay 100.00 more then my payment. I think this place is to run through mexicans and pour people. They are very disrespect when you question them and they badger you and make threats to take my car away because Im asking questions. More

I left Reno Mazda Kia with a newer but lesser Mazda3 model. Two weeks later I was told to come back in to finalize our deal. They conjured up a new deal that was twice the interest rate I had walked o model. Two weeks later I was told to come back in to finalize our deal. They conjured up a new deal that was twice the interest rate I had walked out with. I told them I was not signing that deal and wanted my car back. Unfortunately for me, they sold my trade-in and essentially forced me to sign a new deal. A month goes by and I'm getting calls from my old trade-in's bank saying I'm 28 days late on the payment. So, i made two payments on a car that had been "sold" and was not in my possession! Unreal. Anyway, it has been 3 months and I still don't know to whom i am making new payments. No one at the dealership will return my calls or even answer for that matter. I sent a demand letter and that was a joke to them since none of my demands have been met. I'm still in the process of figuring out what to do about this but in the meantime i would not EVER recommend this dealer. I was told I was a bitch when i got frustrated about the whole thing by the dealership manager. Just a bunch of jerks who want to screw people over. More

I would rate this dealership beyond negative because this place is a rip off, dealers and manager take advantage of young people buying cars like me, but thanks guys I'm twice wiser now when it comes to buyi place is a rip off, dealers and manager take advantage of young people buying cars like me, but thanks guys I'm twice wiser now when it comes to buying a car, but I'm sure not coming to buy another car from you guys ever again in my life and I wouldn't recomend your dealership to anyone, because what you've done to me before is enough and very wrong. I bought a used car mercury mystic there and I wasn't satisfied with the car for one day and I was trying to return it to get a new car for the same price and the dealer and the manager wouldn't exchange it because I bought the used car the same price like it was new, the dealer didn't have a conscience to tell me that the car was over price, what a rip off. I made a very big mistake coming there, it made my life hell. I can't believe people would do anything to get money, heres what I can tell you money is not everything, its the trust that counts. Please don't ripped off young people like me who are innocent on buying cars. God is watching us always remember that. More

This is the second time we have purchased a car from this dealership and have loved the experience. Greg Price is always very helpful and easy to work with. Both times, Greg went the extra mile to ensure t dealership and have loved the experience. Greg Price is always very helpful and easy to work with. Both times, Greg went the extra mile to ensure that the deal went as smoothly as possible. I recommend everyone to at least stop by and check out this dealer if you are interested in buying a new car. More

No way they totally screw you. You tell them what you want and they dont listen, and over price you so u end upupside down, run, run fast away. We called them the next day all day no one would talk to u want and they dont listen, and over price you so u end upupside down, run, run fast away. We called them the next day all day no one would talk to us or return our calls. I wrote a letter to the owner they said they couldnt help us, and then gave us $300 so wed leave them alone. ANYWAYSSS More

I want to emphasize that I will never consider Reno Mazda Kia as a dealer with whom I wish to do business. In June my wife and I spent the better part of 2 weeks trying to make a deal on a car at their lot f Kia as a dealer with whom I wish to do business. In June my wife and I spent the better part of 2 weeks trying to make a deal on a car at their lot for her business use. After several visits and several phone calls with their sales rep Brian and a sales manager, whose name escapes me right now, we agreed on a price on a Friday evening on the telephone. I was out of town but told your sales manager I would be in on Sunday to pick up the car, a 2007 Kia Optima. He agreed to hold the car. On Sunday after calling and leaving a message for the sales manager that we would be in about noon to pick up the car with cash in hand, I showed up to take delivery. Imagine my surprise to find that they had sold the car to another party on Saturday. My wife was devastated, and the only explanation we received was that we should have canceled our out of town plans and returned to Reno to pick up the car on Friday. This after almost 2 weeks of negotiations on price. Had they met my price on Thursday instead of calling me back on Friday while on the road, we would have made the deal before leaving town. Finally, after being snubbed and ignored for 45 minutes while someone tried to find our now non existing car, I drove across the street to Allison Automotive and 20 minutes later purchased a Hyundai Sonata. As it turned out, this car was a much better deal with the V6, sunroof, and many more options than their 4 cylinder Optima. Needless to say, our buying experience there was also much more pleasant and I will recommend them to everyone I associate with. My wife and I are recent transplants from California after selling a SERVICE business (emphasis on service) we owned and operated for 30 years. I am now the operations manger for a 270 unit townhome complex off of South Meadows Parkway (right in your new locations back yard) and have daily contact with all of the residents. My wife is a sales agent for a local credit card processing company who meets with 3 to 5 business people daily and contacts many more by phone. We also live in Sommerset in the Del Web Sierra Canyon Community and are very active in the community. Our experience with this dealership is detailed on their bulletin boards and on their website. This dealership was our first experience with a local Reno business, so it will forever remain in our minds. At every opportunity, we try to detail our experience with this dealership and that of their competitor. Guess who wins and who loses! More

I had to go back to the dealership 3 times because of mistakes they made on the paperwork. The smog certificate that they gave me initially was expired and when I went back to get another one, they gave mistakes they made on the paperwork. The smog certificate that they gave me initially was expired and when I went back to get another one, they gave me a certificate that belonged to another customer. So, I had to go back yet another time to get the correct one. They also printed the extended warranty paperwork incorrectly, which lead me to going back a third time. They seemed rather unapologetic to me about the hassle I went through too. More