Tom Gibbs Chevrolet

Poor service department management. My Suburban had just run out of its powertrain warranty by 30 or so miles. There was a loud, constant squeeze coming from inside the rear of the cabi My Suburban had just run out of its powertrain warranty by 30 or so miles. There was a loud, constant squeeze coming from inside the rear of the cabin. The first service manager agreed to investigate, to cover under the warranty and had thought he fixed the issue, but said to bring it back next oil change and if the squeak was still there they would fix it free of charge. I brought my suburban back for the next oil change, and a new service manager was in place. The new service manager firmly declined to cover any parts or labor cost to investigate and correct the squeak, going back on the original service manager’s promise. As such, I will no longer drive from St Augustine down to Palm Coast to have my suburban services at Tom Gibbs. Further, on my next Suburban purchase, I will not buy from Tom Gibbs. I will also share my experience with anyone who asks where to buy or have their next Chevy serviced. This single decision, with very low cost to the service department, to not do right by the customer, cost Tom Gibbs literally thousands of future dollars. More

Cheyne and Zach have both been helpful to me with our have and service. I just got my first oil change and checkup. Everything went well and the waiting time was not bad at all. Thank you. have and service. I just got my first oil change and checkup. Everything went well and the waiting time was not bad at all. Thank you. More

Absolutely outstanding service—efficient, professional, and courteous. The team exceeded expectations and made everything smooth and stress-free. and courteous. The team exceeded expectations and made everything smooth and stress-free. More

I had a great time at the dealership. They answered all of questions about the vehicle .thanks for the help.i was treated with kindness. Thank u They answered all of questions about the vehicle .thanks for the help.i was treated with kindness. Thank u More

Amazing! ! They always take great care of us, from purchasing to service. Highly recommend them!! ! They always take great care of us, from purchasing to service. Highly recommend them!! More

I have purchased 2 Equinox and have them serviced at the dealership. I am a satisfied customer. dealership. I am a satisfied customer. More

Never had a bad experience with Tom Gibbs Chevrolet. They're always friendly and professional, and they get you back on the road quickly. I always recommend them to others. They're always friendly and professional, and they get you back on the road quickly. I always recommend them to others. More

They did a good job sold me a truck I wasn’t gonna buy lol but I do love it so far so good as long as it holds up I will be a happy camper. Just wish they had a better interest rate. lol but I do love it so far so good as long as it holds up I will be a happy camper. Just wish they had a better interest rate. More

Great service everyone is so helpful. Like the shuttle. It helps not sitting there. Great team. Like the shuttle. It helps not sitting there. Great team. More

Didn’t fix my truck after $2500 plus. Responding I have new issues. Classic not our problem response and want me to drive 2hrs back to have it looked at? Doctors call it a geographical su Responding I have new issues. Classic not our problem response and want me to drive 2hrs back to have it looked at? Doctors call it a geographical success. Can’t come back. More