Tom Gibbs Chevrolet

After 3 vehicles I’ve called it quits with Gibbs Chevy. Always trying to charge you for items and service you don’t need. From ordering the wrong accessories on what I ordered and then having to reorder a Always trying to charge you for items and service you don’t need. From ordering the wrong accessories on what I ordered and then having to reorder a new one. Signed up for autobutler another waste, half the time the inside wasn’t done and the mgr said I have to remind them, just another way to screw the customer. The last straw came with our 2021 trailblazer. 2000 miles we brought it in twice before they put a new battery in it. 2yeard later same thing, had it towed in they couldn’t find anything and the battery was strong. Two days later car wouldn’t start again everything is good but we charged to charge the battery. Well I brought it to a reputable dealer and they found the problem. I wrote Tom Gibbs a letter about my frustration and I guess he was too busy or like the rest of corporation, nobody gives a darn. Stay away at all cost from Tom Gibbs Chevy, the absolute worst. More

The experience of remotely purchasing a Mercedes S600 from this dealership was a disappointing one. The communication was not great from the start, but we finally got everything going, agreed on a price, from this dealership was a disappointing one. The communication was not great from the start, but we finally got everything going, agreed on a price, and finalized the logistics. The next day, when I was ready to wire the funds, I was told that the car had an error message (light lit on the instrument panel) regarding one of the airbags. The dealership informed me that they did not plan to address the issue, and that was odd because airbags are considered safety items, and I expected them to have it fixed. After spending some time with the dealership's service lead, I involved my tech, who brought in a Mercedes technician to help resolve the issue remotely. Along the way, as the car's system was scanned, we discovered multiple other error messages, including an inoperative pump for the contoured seats. My team here, spending over 6 hours trying to figure things out, determined that they could "solve" everything over here, so I gave my salesman at the dealership the go-ahead but asked for an additional reasonable discount (around $1K) to cover at least some of the expenses I was going to be incurring. My request was refused (strangely) quickly, and I foolishly decided to elevate it to the attention of the owner, Tom Gibbs. Tom was responsive but practically uncooperative, stating that he preferred selling the car at auction to another dealer in Florida (one with a poor reputation, I might add) rather than selling it to me with an additional discount. As we faced an impasse, the dealership (Tom, specifically) ignored all the time and effort me and my team here, as well as his own team there, put into the deal and sold the S600 to the other dealer in Florida. I found that course of action unprofessional, and Tom's unwillingness to work with me was pretty disappointing. More

Tom Gibbs Chevrolet ran my credit at least 6 times. Don't recommend! Still getting letters in the mail! Buyers beware! Rude arrogant salesman also! Don't recommend! Still getting letters in the mail! Buyers beware! Rude arrogant salesman also! More

Can’t seem to get my daughters trucks fixed. Brand new, in the shop more than in her possession. After months of returning, they finally said they could not fix it and then she had a problem get Brand new, in the shop more than in her possession. After months of returning, they finally said they could not fix it and then she had a problem getting it replaced because they don’t think the lemon law is real. Now she’s got a brand new replacement truck and she’s going through the same crap does anyone there know how to work on vehicles. Or is it just a Chevy truck problem? Maybe FORD is the next move! More

Great dealership, My salesman was Raymond, he is friendly and helpful. He and his team worked hard to be able to get me in my new set of wheels and I am so thankful! This was my second purchase with Tom Gibb and helpful. He and his team worked hard to be able to get me in my new set of wheels and I am so thankful! This was my second purchase with Tom Gibbs and I am confident that someday I will be back again. More

Yusef and Bryant were great helped us get a car for my wife. They listened to our requests and gave us a far trade in. Negotiations were great. wife. They listened to our requests and gave us a far trade in. Negotiations were great. More

best car buying experience ever. Ask for Keith. No pressure, easy to deal with! He is the man Ask for Keith. No pressure, easy to deal with! He is the man More

Good service by Zak. He is a nice advisor and helped get my Malibu in and out. He is a nice advisor and helped get my Malibu in and out. More

I had my 2017 2500 HD Duramax serviced last week while it was there for 5 days waiting for parts and labor to be completed my service advisor was Zach Desruisseau. He kept me up todate on the progress on my was there for 5 days waiting for parts and labor to be completed my service advisor was Zach Desruisseau. He kept me up todate on the progress on my truck with great curtesy and professionalism, even when I called to check on the progress he always knew the status without having to go ask somebody. I was very pleased with his customer service and the next time i need service i will sure ask for him. I must say that kind of personnel service is hard to come by theses day but not with zach. More

I had my cruze serviced and Zach did a good job at getting me in and out in a timely manner. This service department is second to none. getting me in and out in a timely manner. This service department is second to none. More