Tom Gibbs Chevrolet

Working with Zach D was very efficient, communicated with me every step of the way. Thank you me every step of the way. Thank you More

From start to finish the team treated us as family. Welcomed us several times different members offered water, coffee, donuts you name it. What could be several hours passed by like it was minutes. Fab Welcomed us several times different members offered water, coffee, donuts you name it. What could be several hours passed by like it was minutes. Fabulous team it was an invaluable experience very much appreciated. More

Unfortunately, my experience with Tom Gibbs collision center was very bad. My car did get repaired, however the two day repair that was quoted by the mechanic in person when I dropped off my vehicle ende center was very bad. My car did get repaired, however the two day repair that was quoted by the mechanic in person when I dropped off my vehicle ended up being a three week repair. When trying to reach out to the collision center for more information about my vehicle it was a wild game of telephone being transferred from sales to the parts department to service department until I reached a voicemail and never got a phone call back. When I arrived in person and explained this, I was told that they had the incorrect phone “ daytime” number for me. However, they did have the correct phone number on their documentation. This leads me to believe that the voicemails I was leaving were not being received as I was leaving a contact number in every voice mail. They also had my email address. So unfortunately, the lack of communication and having the “ incorrect daytime, phone number” feels like a lame excuse. All in all I received my vehicle back, partially repaired as one of the parts is unavailable in the entire United States. I did receive a promise that I would be contacted once the part is available. More

Great customer service provided by Mike. Scheduling was easy. Vehicle was ready for pick up on time. My wife and I will continue to use Mike at Gibb’s Chevrolet. Scheduling was easy. Vehicle was ready for pick up on time. My wife and I will continue to use Mike at Gibb’s Chevrolet. More

Grateful for the friendly staff and their ability to see my vehicle without much advance notice. my vehicle without much advance notice. More

After 3 vehicles I’ve called it quits with Gibbs Chevy. Always trying to charge you for items and service you don’t need. From ordering the wrong accessories on what I ordered and then having to reorder a Always trying to charge you for items and service you don’t need. From ordering the wrong accessories on what I ordered and then having to reorder a new one. Signed up for autobutler another waste, half the time the inside wasn’t done and the mgr said I have to remind them, just another way to screw the customer. The last straw came with our 2021 trailblazer. 2000 miles we brought it in twice before they put a new battery in it. 2yeard later same thing, had it towed in they couldn’t find anything and the battery was strong. Two days later car wouldn’t start again everything is good but we charged to charge the battery. Well I brought it to a reputable dealer and they found the problem. I wrote Tom Gibbs a letter about my frustration and I guess he was too busy or like the rest of corporation, nobody gives a darn. Stay away at all cost from Tom Gibbs Chevy, the absolute worst. More

The experience of remotely purchasing a Mercedes S600 from this dealership was a disappointing one. The communication was not great from the start, but we finally got everything going, agreed on a price, from this dealership was a disappointing one. The communication was not great from the start, but we finally got everything going, agreed on a price, and finalized the logistics. The next day, when I was ready to wire the funds, I was told that the car had an error message (light lit on the instrument panel) regarding one of the airbags. The dealership informed me that they did not plan to address the issue, and that was odd because airbags are considered safety items, and I expected them to have it fixed. After spending some time with the dealership's service lead, I involved my tech, who brought in a Mercedes technician to help resolve the issue remotely. Along the way, as the car's system was scanned, we discovered multiple other error messages, including an inoperative pump for the contoured seats. My team here, spending over 6 hours trying to figure things out, determined that they could "solve" everything over here, so I gave my salesman at the dealership the go-ahead but asked for an additional reasonable discount (around $1K) to cover at least some of the expenses I was going to be incurring. My request was refused (strangely) quickly, and I foolishly decided to elevate it to the attention of the owner, Tom Gibbs. Tom was responsive but practically uncooperative, stating that he preferred selling the car at auction to another dealer in Florida (one with a poor reputation, I might add) rather than selling it to me with an additional discount. As we faced an impasse, the dealership (Tom, specifically) ignored all the time and effort me and my team here, as well as his own team there, put into the deal and sold the S600 to the other dealer in Florida. I found that course of action unprofessional, and Tom's unwillingness to work with me was pretty disappointing. More

Tom Gibbs Chevrolet ran my credit at least 6 times. Don't recommend! Still getting letters in the mail! Buyers beware! Rude arrogant salesman also! Don't recommend! Still getting letters in the mail! Buyers beware! Rude arrogant salesman also! More

Can’t seem to get my daughters trucks fixed. Brand new, in the shop more than in her possession. After months of returning, they finally said they could not fix it and then she had a problem get Brand new, in the shop more than in her possession. After months of returning, they finally said they could not fix it and then she had a problem getting it replaced because they don’t think the lemon law is real. Now she’s got a brand new replacement truck and she’s going through the same crap does anyone there know how to work on vehicles. Or is it just a Chevy truck problem? Maybe FORD is the next move! More

Great dealership, My salesman was Raymond, he is friendly and helpful. He and his team worked hard to be able to get me in my new set of wheels and I am so thankful! This was my second purchase with Tom Gibb and helpful. He and his team worked hard to be able to get me in my new set of wheels and I am so thankful! This was my second purchase with Tom Gibbs and I am confident that someday I will be back again. More