Back

Tom Hesser BMW

Scranton, PA

4.7
296 Reviews

1001 N Washington Ave

Scranton, PA

18509

Directions

By Type

296 Reviews of Tom Hesser BMW

March 07, 2026

Had a great experience with Nick. He knew what he was doing compared to when I went down to Lexus dealer and got a salesman who didn’t know anything was very happy with everything the More

by Mar730
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick
Mar 09, 2026 -

Tom Hesser BMW responded

We’re happy to hear that Nick made your experience at Tom Hesser BMW so seamless and knowledgeable. Your feedback is greatly appreciated!

March 06, 2026

Easily the simplest and most patient business for buying a car. Scott gave me the best experience I could have asked for. Very knowledgable. More

by Traverse26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott
Mar 07, 2026 -

Tom Hesser BMW responded

Thank you for the kind words! We're so glad to hear that Scott made your car-buying experience a smooth and enjoyable one. We appreciate your business and hope to see you again at Tom Hesser BMW! Safe travels!

March 05, 2026

The service writing team were very professional. But what I did notice was the service technicians not using seat and floor mat protectors More

by buck8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen
Mar 05, 2026 -

Tom Hesser BMW responded

Thank you for sharing your feedback about our team and suggesting how we can improve. We will use this feedback to guide our improvements! See you next time at Tom Hesser BMW.

March 03, 2026

Excellent work and Jennifer was great. They were great and handled all our problems. Would definitely recommend them. More

by Walter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Mar 04, 2026 -

Tom Hesser BMW responded

Hi Walter, thank you for sharing your feedback about Jennifer and the team! Your recommendation means a lot to us. We look forward to assisting you in the future at Tom Hesser BMW.

February 24, 2026

It was one of the smoothest car buying experiences I have ever had, working the deal over the phone/email, answering all my questions and addressing my concerns no matter how small. More

by Tkrichman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan
Feb 24, 2026 -

Tom Hesser BMW responded

We're so pleased to hear it was a seamless experience! Thank you for choosing Tom Hesser BMW and for sharing your review. Enjoy your new ride!

February 19, 2026

I’ve purchased numerous vehicles from Hessers and one of the main reasons is Tammy in service. She goes above and beyond to accommodate my schedule, make sure everything is done properly, and keep me update More

by ROYJR
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Feb 20, 2026 -

Tom Hesser BMW responded

Thank you for your repeat business and the excellent review! We are thrilled to hear Tammy has gone above and beyond for you. We’ll see you next time at Tom Hesser BMW!

February 15, 2026

Easy to schedule service. Advisor listened to all issues I was having with vehicle. After checking vehicle out let me know repairs needed and/or suggested. More

by acman41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Feb 16, 2026 -

Tom Hesser BMW responded

We are delighted you enjoyed our service from beginning to end, especially our efficient scheduling and attentive advisors. Thank you for trusting the Tom Hesser BMW team with your business.

February 15, 2026

I have had a number of great experiences with Fran Rodriquez. You are lucky to have him as an employee. Before he was there the service department was a nightmare. He does a fantastic job. More

by Dawson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fran Rodriquez
Feb 17, 2026 -

Tom Hesser BMW responded

Hi Dawson! It's wonderful to hear about your experiences with Fran! We agree that he's fantastic, and we're lucky to have him on our team. Thank you for choosing Tom Hesser BMW!

February 03, 2026

I like working with the girls they are very efficient Tammy is awesome and Jennifer I have not dealt with her much but every time my vehicle was there it got in it got fixed I took it home More

by Susan Mazurick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy and Jennifer
Feb 03, 2026 -

Tom Hesser BMW responded

Hi Susan, we love hearing that you had such a positive experience with Tammy and Jennifer at Tom Hesser BMW. Your feedback made our day! Safe travels!

January 30, 2026

Courteous and efficient purchasing experience. Bryan was great to work with. I would recommend to someone looking to purchase a new vehicle More

by Stacey
Recommend Dealer
Yes
Employees Worked With
Bryan
Jan 31, 2026 -

Tom Hesser BMW responded

Hi Stacey, thank you for your excellent review of Bryan and the team! We are grateful for your business, and we hope to see you again at Tom Hesser BMW. Enjoy your new ride!

1
...