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Tom Hesser BMW

Scranton, PA

4.7
325 Reviews
Call Dealership (570) 343-1221
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1001 N Washington Ave

Scranton, PA

18509

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325 Reviews of Tom Hesser BMW

May 09, 2026

Great and polite service. Tammy is exceptionally helpful. I will continue to rely on HESSER’s for all of my services. More

by Bobri50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy, Michael
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May 10, 2026 -

Tom Hesser BMW responded

Hi Bob! We are grateful for your kind words and loyal support! We will pass along your appreciation to Tammy and the rest of our team. Thank you for choosing Tom Hesser BMW!

May 07, 2026

Hesser BMW is very easy to work with and accommodating to my schedule. Fran in service was very helpful. More

by Todd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fran
Report | Print
May 08, 2026 -

Tom Hesser BMW responded

Thank you for your kind words, Todd! We're delighted to hear Fran and our team were so helpful and accommodating. We look forward to serving you again at Tom Hesser BMW!

May 03, 2026

Great service and very helpful with all the questions we had about the new car More

by kge18643
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas
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May 05, 2026 -

Tom Hesser BMW responded

Thank you for choosing us! We'll see you next time. Safe travels! - The Tom Hesser BMW Team

April 29, 2026

My experience was exceptional, they diagnosed my truck had a blown transmission. That news came very quickly. More

by briancapwell74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy Srv. Many. Michael Tech.
Report | Print
Apr 30, 2026 -

Tom Hesser BMW responded

Brian, thank you for your feedback! We are thrilled we could assist you with your vehicle. Thank you for choosing Tom Hesser BMW and please let us know if we can help you in the future! Safe travels!

April 27, 2026

They're very helpful ,friendly and on time . Thank you. Waiting area is neat and comfortable More

by SANDYJB613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Apr 28, 2026 -

Tom Hesser BMW responded

Hi Sandy! Thank you for leaving us this amazing review and for your kind words about our service team at Tom Hesser BMW! We'll see you next time!

April 22, 2026

My service was quick and easy, I arrive 15 minutes early and they were ready for me and everyone was very friendly More

by angel18816
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter and sales and Tammy in Service
Report | Print
Apr 23, 2026 -

Tom Hesser BMW responded

We’re happy to hear everything was completed quickly and to your satisfaction! Your business is valued by our entire team here at Tom Hesser BMW.

April 22, 2026

Excellent customer care with prompt service and notification. Fran in BMW service is the best! More

by Fitzsimmons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fran Rodriguez
Report | Print
Apr 23, 2026 -

Tom Hesser BMW responded

We’re glad to hear you received excellent care with prompt service and communication. Fran will be thrilled to hear your kind words. She truly goes above and beyond. We appreciate your support and look forward to assisting you again!-Tom Hesser BMW

April 18, 2026

Great service from Tammy in Chevy service department! ! This is the dealership and service location I always choose. More

by lu5979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Apr 19, 2026 -

Tom Hesser BMW responded

Thank you for your continued trust in Tom Hesser BMW and our Services Team. We’ll be sure to pass along your kind words to Tammy!

April 18, 2026

Our buying experience with Bryan was excellent. He was professional and knowledgeable. Bryan will be the salesman I will dealing with next time I need a vehicle. More

by tmuswjxk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Holly, James Mellody, Kayla Kelly
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Apr 19, 2026 -

Tom Hesser BMW responded

Thank you for the glowing review and for trusting Bryan with your business. We look forward to working with you in the future! -Tom Hesser BMW

April 15, 2026

We have been going to Tammy and the service at Tom Hesser They are the best ! More

by tomandmissyk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Apr 16, 2026 -

Tom Hesser BMW responded

Tom & Missy, we appreciate your shoutout to Tammy at Tom Hesser BMW. See you next time. Safe travels!

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