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Tom Hesser BMW

Scranton, PA

4.7
212 Reviews
Call Dealership (570) 343-1221

1001 N Washington Ave

Scranton, PA

18509

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212 Reviews of Tom Hesser BMW

May 23, 2025

Everything was told about the cost before doing the work. Steve was excellent to deal with! More

by struck55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Report | Print
May 23, 2025 -

Tom Hesser BMW responded

Thank you for rating us five stars! The team looks forward to working with you again! - Tom Hesser BMW

May 23, 2025

Excellent service I always count on Tammy to keep me up to date on service for my vehicle I have been a customer, bought all my cars there have all my service done there for over 40 years More

by Sfo1610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
May 22, 2025

My car was in for a warranty part… Jim and the rest of the team couldn’t have taken better care of me. Top-notch service! -Ryan More

by Ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim, Tammy
Report | Print
May 23, 2025 -

Tom Hesser BMW responded

Ryan, we're delighted to hear that Jim and the team provided you with top-notch service at Tom Hesser BMW. Thank you for sharing your experience!

May 22, 2025

Tammy is an excellent service advisor kept me up to date with the progress of my vehicle. More

by JJONES520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
May 23, 2025 -

Tom Hesser BMW responded

This is great to hear! Thank you for leaving Tammy and Tom Hesser BMW five stars!

May 19, 2025

I’ve bought multiple trucks from this dealer thru Brian holley as far as sales goes I felt I got a fair deal More

by Jackfig4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
May 19, 2025 -

Tom Hesser BMW responded

We're delighted to hear that Brian Holley and the team at Tom Hesser BMW provided you with a fair deal on your truck purchases. Thank you for choosing us multiple times, we truly appreciate your loyalty!

May 19, 2025

An easy experience with skilled workers who are very knowledgeable. It was a pleasure doing business More

by troarkie1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy mellody
Report | Print
May 20, 2025 -

Tom Hesser BMW responded

Your kind review is music to our ears! Thank you! - Tom Hesser BMW

May 15, 2025

The work that was done was completed professionally and in a timely manner. Tammy was very understanding check the process. More

by RMB69
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
May 15, 2025 -

Tom Hesser BMW responded

Thank you for sharing your experience with us at Tom Hesser BMW! We're glad to hear that Tammy and our team provided professional and timely service. We appreciate your feedback!

May 14, 2025

Tammy is the most accommodating service writer. She is always cheerful and helpful and goes out of her way to help me. More

by ofdad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
May 15, 2025 -

Tom Hesser BMW responded

We're delighted to hear that Tammy has been so accommodating and helpful during your visits to Tom Hesser BMW. Thank you for sharing this positive feedback, and we look forward to assisting you again in the future!

May 11, 2025

Being new to Pennsylvania, I felt welcomed and not pressured. Bryan my salesman was very helpful in providing a carfax report and allowing me the time to thoroughly check it out. I now have a Chevy d More

by Sk8mom1231
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan H. and finance person ( I don’t remember her name)
Report | Print
May 13, 2025 -

Tom Hesser BMW responded

We're delighted to hear that Bryan made you feel welcome and provided helpful service at Tom Hesser BMW. It's great to know you're happy with your new purchase, and we appreciate you choosing us for your automotive needs!

May 11, 2025

My experience with Chris at Tom Hesser was nothing short of exceptional !! He is the best car sales person I’ve ever dealt with. He always had time to answer my numerous questions even on his day off !!! More

by Qbsmom15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Oconnor
Report | Print
May 13, 2025 -

Tom Hesser BMW responded

Thank you for sharing your experience with Chris at Tom Hesser BMW! We're delighted to hear that he made such a positive impact and changed your perspective. It's fantastic to know we've gained a new client, and we look forward to serving you again in the future!

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