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Tom Hesser BMW

Scranton, PA

4.7
221 Reviews
Call Dealership (570) 343-1221

1001 N Washington Ave

Scranton, PA

18509

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221 Reviews of Tom Hesser BMW

June 20, 2025

Very pleasant -easy to work with and accommodating! Attentive to my concerns-will definitely recommend More

by K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy and Ellie and Finance
Report | Print
June 17, 2025

Steven was awesome I Will definitely go back for BMW service. Great service and in a timely manner More

by johnmagda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
Report | Print
Jun 17, 2025 -

Tom Hesser BMW responded

John, thank you for the positive feedback about your recent visit here at Tom Hesser BMW! Steven & the team look forward to seeing you again next time!

June 14, 2025

Fast appointment didn’t have to wait long for the oil change, reasonable priced definitely go there again More

by Bill Cassidy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley great communication
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Jun 16, 2025 -

Tom Hesser BMW responded

Bill, we're delighted to hear that your oil change experience was quick and reasonably priced at Tom Hesser BMW. We look forward to welcoming you back in the future!

June 14, 2025

drop off the truck , have a cup of coffee and, just like that, done! Great waiting area atmosphere and pleasant staff…5 gold stars for Tom Hesser Chevrolet! More

by jdhudak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Jun 16, 2025 -

Tom Hesser BMW responded

We're delighted to hear you enjoyed the atmosphere and service at Tom Hesser BMW! Thank you for sharing your experience, and we look forward to welcoming you back in the future.

June 13, 2025

Everyone in the service department was friendly and courteous. I was even escorted to where my car was parked. More

by barb1302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Jun 16, 2025 -

Tom Hesser BMW responded

We're delighted to hear that our service team at Tom Hesser BMW provided you with a friendly and courteous experience. Thank you for sharing your feedback, and we look forward to serving you again!

June 06, 2025

Personnel were courteous. But I wanted my air conditioner set as when I came in. It was not. I should have come back to tell you to fix it. It is probably something minor. I w More

by jfphgarl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not get his name.
Report | Print
Jun 09, 2025 -

Tom Hesser BMW responded

Thank you for sharing your feedback with us at Tom Hesser BMW. We're glad to hear our team was courteous, but we regret the oversight with your air conditioner. If there's anything further we can assist you with, please don't hesitate to reach out. Thank you.

May 29, 2025

Great service. I brought vehicle in with flat tire and service provider was excellent to get me in with simple solution in timely manner More

by Paulinok222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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May 29, 2025 -

Tom Hesser BMW responded

Hi Paulino, we're delighted to hear that our team at Tom Hesser BMW provided you with excellent and timely service. Thank you for sharing your experience!

May 29, 2025

Excellent service, friendly staff, quick diagnosis--my SUV is running great. Highly recommend this dealership. More

by davidbres41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
May 29, 2025 -

Tom Hesser BMW responded

David, we're delighted to hear that you had an excellent experience with our team at Tom Hesser BMW. Thank you for the recommendation, and enjoy your smooth-running SUV!

May 25, 2025

Everyone was extremely helpful and knowledgable in helping my wife and I make our decision on a vehicle More

by cmantanye
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Holley
Report | Print
May 26, 2025 -

Tom Hesser BMW responded

Hi Mantanye, we're delighted to hear that our team at Tom Hesser BMW was able to assist you and your wife in making a well-informed decision. Thank you for choosing us, and enjoy your new vehicle! Safe travels!

May 23, 2025

Everything was told about the cost before doing the work. Steve was excellent to deal with! More

by struck55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Report | Print
May 23, 2025 -

Tom Hesser BMW responded

Thank you for rating us five stars! The team looks forward to working with you again! - Tom Hesser BMW

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