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Tom Hesser BMW

Scranton, PA

4.8
389 Reviews
Call Dealership (570) 343-1221
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1001 N Washington Ave

Scranton, PA

18509

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389 Reviews of Tom Hesser BMW

September 18, 2026

Tammy and Carl are great and always take good care of us. They are a pleasure to do business with. Thank you. More

by hosiemarty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
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Sep 18, 2026 -

Tom Hesser BMW responded

Thank you for choosing Tom Hesser BMW, and for sharing your experience with Tammy and Carl! We look forward to helping you again in the future. Have a great day!

September 17, 2026

Service was satisfactory but the failure of the shifter should have been covered by a vehicle recall. This issue is apparently a common defect in 2011 to 2020 Equinox vehicles and should not have cost me 7 More

by J.W.CONNOLLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
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September 16, 2026

I am happy that we found our vehicle local by a local family owned. Dealership Thanks Matt and the whole Tom Hesser Team for making the purchase Fast & Easy & Complete We are happy that the Service D More

by LennZ28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt-Kayla-Jeff
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Sep 17, 2026 -

Tom Hesser BMW responded

Thank you for sharing your feedback about Matt and the team, Lenn! We appreciate you choosing Tom Hesser BMW, and we hope to see you in our service department down the road.

September 11, 2026

Chris was quick and thorough, his communication and explanation of the items inspected made the process very transparent. More

by pjevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Print
Sep 11, 2026 -

Tom Hesser BMW responded

Hi Jevin! Thank you for sharing your feedback! We are delighted to hear that Chris did such an excellent job assisting you and communicating throughout your visit. We hope to see you again at Tom Hesser BMW!

September 08, 2026

The dealership employees were welcoming, courteous, and well educated about my situation, I was treated like any other customer. More

by yblache63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
Print
Sep 09, 2026 -

Tom Hesser BMW responded

Thank you for sharing your feedback with our team here at Tom Hesser BMW! We appreciate your support and hope to see you again down the road. Safe travels!

September 08, 2026

Tammy and the crew at Hesser Chevrolet are the best! 5 gold stars for their customer and vehicle service… More

by jdhudak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Print
Sep 08, 2026 -

Tom Hesser BMW responded

Hi Hudak! Thank you for the glowing review! We will make sure to pass it along to Tammy and the Tom Hesser BMW team. We look forward to seeing you again!

September 08, 2026

You guys are always awesome to me and have done amazing work to my cars. Thank you so much for your service. I’ll Always appreciate your service. HR. More

by hildy886
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
Print
Sep 08, 2026 -

Tom Hesser BMW responded

Hi Hildy! Thank you for your feedback! We love having you as a customer at Tom Hesser BMW. We look forward to seeing you next time!

September 05, 2026

Carl, Your Professionalism, attention to detail, & excellent customer service made my entire experience Stress-Free. The collision center takes great pride in their work & it truly showed. I would giv More

by DC-Blueeyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle C. & Carl from collision
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Sep 06, 2026 -

Tom Hesser BMW responded

Thank you for sharing your fantastic feedback! We're glad your experience with Carl, Kyle, and the team was so positive. We hope you visit us at Tom Hesser BMW again! Drive safely!

September 04, 2026

Service was great everything was done in a timely manner I definitely will go back More

by dodgebrothers707
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Na
Print
Sep 05, 2026 -

Tom Hesser BMW responded

Thank you for choosing us! We'll see you next time. Safe travels! - The Tom Hesser BMW Team

August 27, 2026

Great work friendly people I will be back again for what ever needs I may have More

by joyride3.10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy Melody
Print
Aug 27, 2026 -

Tom Hesser BMW responded

Thank you for your five-star review and kind words about our service team at Tom Hesser BMW! We'll see you next time!

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