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Tom Hesser BMW

Scranton, PA

4.7
313 Reviews
Call Dealership (570) 343-1221
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1001 N Washington Ave

Scranton, PA

18509

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313 Reviews of Tom Hesser BMW

April 09, 2026

Great and Friendly dealership. Never a problem and always easy to deal with. Highly recommend. More

by Chris Mitchell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott and financing
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Apr 09, 2026 -

Tom Hesser BMW responded

Chris, We’re glad we could go that extra mile for you! Thank you for choosing us! – Tom Hesser BMW

April 08, 2026

Tammy is incredible, she is very professional and gets my car in and out promptly More

by Cassmorgan59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Apr 09, 2026 -

Tom Hesser BMW responded

We're happy to hear Tammy provided such professional service and got your car in and out promptly. We’ll be sure to share your compliments with her at Tom Hesser BMW.

April 05, 2026

Great experience! Came in with the engine light on. Explained to me that there would be a base diagnostic price, then whatever the problem is, the price of that plus l More

by Tina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy Mellody
Report | Print
Apr 06, 2026 -

Tom Hesser BMW responded

Tina, we are pleased Tammy and our team delivered a positive experience! Thank you for choosing Tom Hesser BMW and for sharing your feedback. Safe travels ahead!

April 04, 2026

Very reliable and very helpful. Very accommodating. Chris was very knowledgeable and very nice to speak to one the phone More

by Judyorlando2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris. And Nick
Report | Print
Apr 06, 2026 -

Tom Hesser BMW responded

Thank you for the kind words! We’re glad Chris made everything go smoothly. Your feedback means the world to all of us here at Tom Hesser BMW!

April 02, 2026

The experience of buying the car was efficient and pain free. Nicholas went over all the details of the car and was very knowledgeable. More

by Desbie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas
Report | Print
Apr 03, 2026 -

Tom Hesser BMW responded

We're pleased to hear Nicholas made your experience smooth and informative at Tom Hesser BMW. Thank you for your business and enjoy your new car!

March 31, 2026

Purchase went smoothly, no issues with any people involved., Bryon was extremely easy to deal with. More

by bay2050ls2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryon
Report | Print
Apr 01, 2026 -

Tom Hesser BMW responded

We're so glad you enjoyed working with our team here at Tom Hesser BMW! Thanks for your business and please don't hesitate to reach out if there's anything else we can do for you!

March 31, 2026

The work they did was fine but the communication was lacking. Not the best customer service. A phone call and a conversation would really have gone a long way. More

by mkpdmb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
Report | Print
March 27, 2026

Jen was very helpful and made every effort to make sure I was satisfied with the service More

by 69buick2649
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen
Report | Print
Mar 30, 2026 -

Tom Hesser BMW responded

Your five-star rating made our day! We can't wait to welcome you back to Tom Hesser BMW!

March 26, 2026

Tom Hesser Chevy is : Friendly curtious professional. .. Service department is Very happy to help and addressed my needs. More

by mrmsport1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Mar 27, 2026 -

Tom Hesser BMW responded

We're pleased to hear our service team made you feel welcome and addressed all your needs. Thank you for choosing Tom Hesser BMW and for sharing your experience with us!

March 24, 2026

They listen to you and take care of the problem very professional and easy to communicate with More

by Falo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Mar 24, 2026 -

Tom Hesser BMW responded

Thank you for the positive feedback! We appreciate you visiting us here at Tom Hesser BMW and hope to see you again in the future!

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