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Tom Hesser BMW

Scranton, PA

4.6
197 Reviews
Call Dealership (570) 343-1221

1001 N Washington Ave

Scranton, PA

18509

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197 Reviews of Tom Hesser BMW

April 11, 2025

Fast friendly service nice waiting room free drinks would go back again for service when needed More

by Mbalkon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Apr 11, 2025 -

Tom Hesser BMW responded

Thank you for visiting Tom Hesser BMW! We appreciate your positive feedback and look forward to seeing you again in the future!

April 10, 2025

Very easy experience. Didn’t have any problems. Service was very professional and prompt. highly recommend. More

by Cgrip219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Apr 11, 2025 -

Tom Hesser BMW responded

Thank you for recommending Tom Hesser BMW! We're delighted to hear that your experience was smooth and professional. We appreciate your feedback and look forward to serving you again in the future!

April 10, 2025

Major Engine problems on a road trip. Hesser was awesome to deal with both Ashleigh and Tammy in service were amazing. Great service. More

by sdexter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh, Tammy Amico
Report | Print
Apr 11, 2025 -

Tom Hesser BMW responded

Thank you for sharing your experience! We're so glad our Tom Hesser BMW team could assist you and hope the rest of your trip went smoothly!

April 10, 2025

Friendly, quick service. Was able to fix all my issues and get an appointment right away. More

by spiwowarski13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Apr 11, 2025 -

Tom Hesser BMW responded

Thanks for the five-star love! We’re excited to welcome you again! - Tom Hesser BMW

April 02, 2025

Very friendly. Listened to what I needed. Worked very hard to help me purchase my truck. More

by mossont
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Holley, Jennifer Seegar
Report | Print
Apr 03, 2025 -

Tom Hesser BMW responded

Thank you for trusting the Tom Hesser BMW team with your business! We hope you enjoy your new truck and look forward to working with you again in the future!

April 01, 2025

I always receive great service at Tom Hesser’s. Much of that has to do with Tammy and the other women who work in the service department. More

by obrienchristina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Apr 02, 2025 -

Tom Hesser BMW responded

Christina, we're delighted to hear that Tammy and the team at Tom Hesser BMW consistently provide you with great service. Thank you for your kind words!

March 31, 2025

We have been customers of Tom Hesser since 2001, have always been satisfied with every purchase and service we have received. More

by Dbkeiper
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chirstopher OConner, Jennifer Seegar
Report | Print
Apr 01, 2025 -

Tom Hesser BMW responded

Thank you for being a loyal customer of Tom Hesser BMW since 2001! We're delighted to hear that you've consistently been satisfied with your purchases and services. We look forward to continuing to serve you in the future!

March 31, 2025

Tom Hesser has been earning my business for the past 3 vehicles I purchased there. They don't price gouge and both the sales and service teams are extremely knowledgeable. I highly recommend them! More

by Byachna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Apr 01, 2025 -

Tom Hesser BMW responded

Thank you for your continued trust in Tom Hesser BMW! We're delighted to hear that our sales and service teams have consistently met your expectations. Your recommendation means a lot to us, and we look forward to serving you again in the future!

March 27, 2025

Very clean and the sales associates are very friendly and knowledgeable. Always a pleasant experience when I stop by. More

by Julianne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian, Bryan, Ashleigh and Tammy
Report | Print
Mar 28, 2025 -

Tom Hesser BMW responded

Julianne, we're delighted to hear that you consistently have a pleasant experience with our friendly and knowledgeable team at Tom Hesser BMW. Thanks for the kind words!

March 25, 2025

Very helpful and professional. Keep me up to date on the work preformed. Excellent experience. More

by RayP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh,Paul
Report | Print
Mar 26, 2025 -

Tom Hesser BMW responded

Ray, Your feedback made our day! Thanks for the five-star review! - Tom Hesser BMW

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