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Tom Hesser BMW

Scranton, PA

4.7
291 Reviews
Call Dealership (570) 343-1221

1001 N Washington Ave

Scranton, PA

18509

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291 Reviews of Tom Hesser BMW

January 19, 2026

Tom Hesser Scranton is great. Purchased from Bryan twice already and has been the best! More

by Sobs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan
Report | Print
Jan 20, 2026 -

Tom Hesser BMW responded

Hi Sobs! Thank you for leaving us this five-star review and kind words about Bryan from our sales team at Tom Hesser BMW! We'll see you next time!

January 17, 2026

Always helpful and resolves the problem. Tammy in the service department is great and goes above and beyond. More

by sbeisel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Jan 18, 2026 -

Tom Hesser BMW responded

Hi Beisel! We're so grateful for your feedback! We'll be sure to pass your compliments along to Tammy. Thank you for choosing Tom Hesser BMW. We look forward to serving you again in the future!

January 15, 2026

Relaxing in the waiting area. Everyone always friendly and professional. Please don’t ever put a TV in the waiting room. No one wants to watch The View while waiting for thier veh More

by Barjr4201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Jan 15, 2026 -

Tom Hesser BMW responded

We’re pleased to hear from you! Thank you for sharing. We truly appreciate your business and hope to see you again at Tom Hesser BMW.

January 05, 2026

Excellent service dept! Tammy is the best.. Truck fixed and ready to go. Always accommodating More

by MIKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Jan 05, 2026 -

Tom Hesser BMW responded

Mike, thank you for trusting Tom Hesser BMW with the care of your truck! Tammy & the team appreciate your support and look forward to seeing you again next time!

December 31, 2025

Your employee Fran Rodriguez was outstanding, he went above and beyond for me . You need more people like this working for you . Give this kid a raise . More

by POOLROOM1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fran Rodiguez
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Jan 02, 2026 -

Tom Hesser BMW responded

We love hearing from happy customers! We’ll pass along your kind words to Fran. Thank you for trusting Tom Hesser BMW with your business.

December 20, 2025

Always treated with courtesy. Everyone friendly and professional. Accessibility is the only issue. Tight parking to no parking. Wish service provided pick up and delivery like More

by mbaasjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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December 18, 2025

We have bought 3 cars from this dealership. The sales staff are very knowledgeable and really work with you. The service department is awesome! Tammy listens to any issues and gets things taken More

by mariagob6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Dec 18, 2025 -

Tom Hesser BMW responded

Maria, thank you for your long-time support and for recommending Tom Hesser BMW! We will be sure to pass along your kind words to Tammy and the rest of the team. Safe driving!

December 11, 2025

Prompt service. Fran was exceptional and answered all my questions. Good waiting area. Thank you b More

by Lorallynn7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fran
Report | Print
Dec 11, 2025 -

Tom Hesser BMW responded

We're so happy to hear that Fran made such a lasting impression! Thank you for choosing Tom Hesser BMW!

December 06, 2025

They did a great job on my car repairs in a timely fashion. Their staff is professional and easy to communicate with. My car was clean and shiny when I picked it up. 😊 More

by mariotti3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl McClemens
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Dec 08, 2025 -

Tom Hesser BMW responded

Thank you for sharing your experience with our team! Providing professional, timely service is always a priority. We hope to see you again next time at Tom Hesser BMW!

December 06, 2025

I was having issues with my Chevy, and this dealership is awesome to work with. They got me right in, and got the issue resolved. I have bought 2 vehicles from there and would not go anywhere else. More

by Sandy Curtis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian (whom I bought my vehicles from), Tammy in service, and I am not sure of the gentleman's name that was the mechanic. All 3 are awesome to work with.
Report | Print
Dec 08, 2025 -

Tom Hesser BMW responded

Hi Sandy, we are proud to have your loyalty and trust! It's great to hear that our team got you in and out quickly. Thank you for choosing Tom Hesser BMW! See you next time!

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