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Tom Hesser BMW

Scranton, PA

4.7
86 Reviews

1001 N Washington Ave

Scranton, PA

18509

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86 Reviews of Tom Hesser BMW

April 02, 2024

Thank you guys for Mr. Brandon , it’s because of him I was able to upgrade my BMW , Brandon have what it takes to be the Best salesman Ever Amen . More

by Nathaniel Lindsay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon C
Apr 02, 2024 -

Tom Hesser BMW responded

Hi Nathaniel! We're so glad to know that Brandon was able to assist you with your BMW upgrade at Tom Hesser BMW. We appreciate the kind words and will be sure to pass them along!

March 14, 2024

Excellent service, very professional. I enjoyed the interaction with the staff. I appreciate the help More

by msraomd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
He was very helpful
Mar 14, 2024 -

Tom Hesser BMW responded

We're glad to know you had an excellent experience with our team at Tom Hesser BMW. Your appreciation means a lot to us!

March 12, 2024

Very friendly staff. Great selection of vehicles and my sales person was very knowledgeable. Would definitely buy another car from them. More

by rrsandone10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Mar 12, 2024 -

Tom Hesser BMW responded

Hi R R Sandone! We're delighted to know that you had a positive experience with our team at Tom Hesser BMW! Your feedback about the friendly staff and great selection of vehicles is greatly appreciated. We look forward to assisting you again in the future!

March 09, 2024

Disappointed that a repair job for which I scheduled and paid for the part in advance took three days to accomplish. More

by cmj1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
March 07, 2024

The entire staff is amazing. The sales team is extremely helpful and not pushy, The service department is always ready to help and extremely knowledgeable about the vehicles. More

by San48rich24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trinity in sales, Leon in service (so many others that were very helpful.
Mar 07, 2024 -

Tom Hesser BMW responded

Hi San! We're delighted to know that you found our sales and service teams at Tom Hesser BMW helpful and knowledgeable. We always aim for a pressure-free environment while assisting our customers. Thanks for the great review!

March 01, 2024

Recently, I took my 2023 Chevy Blazer in for service at Tom Hesser Chevrolet, and I must say, the experience was nothing short of exceptional. From the moment I arrived, I was greeted with warmth and profe More

by mmellody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Mar 01, 2024 -

Tom Hesser BMW responded

Hi M Mellody! It's fantastic to know that you had such a positive experience with our service team at Tom Hesser BMW! We pride ourselves on providing top-notch customer care and we're glad Tammy was able to keep you updated throughout the process. Thanks for recommending us!

February 27, 2024

I brought my BMW in this morning and was immediately taken in. The service was completed quickly. Great experience. More

by martin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leon Kootlyar
Feb 27, 2024 -

Tom Hesser BMW responded

Martin, we're glad to know your visit to Tom Hesser BMW was a positive one! We always aim for efficiency and top-notch service. Thanks for the review!

February 12, 2024

Great service department, great service! Professional and courteous! Tammy is awesome! Service completed in a timely manner. More

by casaroo33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Feb 12, 2024 -

Tom Hesser BMW responded

We're so glad to know you had a positive experience with our service department at Tom Hesser BMW! We'll pass along your kind words to Tammy and the team. Thanks for taking the time to share this review!

February 07, 2024

OK, but disappointed. ....I took mt BMW in for service...Oil change Inspection, Tire rotation....When I left, on my way home, a 60 minute trip, I saw that I have an error m More

by Gunman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
February 07, 2024

This is our 2nd BMW purchased from Tom Hesser BMW. We worked with Chris O’Connor. He did a great job answering our questions regarding the new X3 M Series we bought. The main reason we came back was t More

by Dave Shollock Sr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris O’Connor
Feb 08, 2024 -

Tom Hesser BMW responded

Dave, we're so glad to have you back at Tom Hesser BMW! It's great that Chris was able to assist with your questions about the X3 M Series. Thanks for trusting us again and enjoy your new ride!

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