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Tom Hesser BMW

Scranton, PA

4.7
212 Reviews
Call Dealership (570) 343-1221

1001 N Washington Ave

Scranton, PA

18509

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212 Reviews of Tom Hesser BMW

May 10, 2025

Good person to deal with professional and courteous, would recommend getting car serviced from them. More

by tonyatwilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
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May 12, 2025 -

Tom Hesser BMW responded

Tonya, thank you for trusting Tom Hesser BMW with your service needs! We appreciate your support and look forward to seeing you next time!

May 09, 2025

Great Service. I worked with Chris O’Connor and he was fantastic. Same with Jennifer in the Finance department. I couldn’t be happier. Zero pressure and they deliv More

by patrick.w.healey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris OConnor
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May 12, 2025 -

Tom Hesser BMW responded

Patrick, we're delighted to hear that Chris and Jennifer provided you with a fantastic experience at Tom Hesser BMW. Thanks for sharing your positive feedback!

May 07, 2025

Very good experience. Tammy did her usually great job......Always a pleasure dealing with Hesser service. More

by brian finnerty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
May 08, 2025 -

Tom Hesser BMW responded

Brian, we're delighted to hear that Tammy and the Tom Hesser BMW team provided you with another great experience. Thanks for your continued trust in our service!

May 06, 2025

This dealership is good, very professional and helpful. Kept the paperwork moving, answered my questions and sent me on my way. Gave a tour of the building including the service area. More

by M Vehicle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike
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May 06, 2025 -

Tom Hesser BMW responded

Hi! We're glad to hear you had a positive experience with our team at Tom Hesser BMW! It's great that the process was smooth and informative. We appreciate your feedback and look forward to assisting you again in the future!

May 06, 2025

Great service on time and complete . Reasonable prices . Friendly service and comfortable waiting area with coffee More

by Kennygnyc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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May 06, 2025 -

Tom Hesser BMW responded

Hi Kenny, we're delighted to hear you enjoyed the service and amenities at Tom Hesser BMW. Thanks for sharing your experience with us! Safe travels!

May 03, 2025

Very nice work on my car and great assistance from Steve l appreciate you for this work thank you More

by Adilsonfortes15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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May 05, 2025 -

Tom Hesser BMW responded

Adilson, we appreciate your shoutout to Steve at Tom Hesser BMW. Safe travels!

April 30, 2025

Simple. You can’t rip off a 70 yr old when you only have 30 yr old brains. I asked for a written parts estimate and your off by 1,000.00 for 1 part. Don’t yo More

by jerry.ritterbeck
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashleigh who was the only one I
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April 29, 2025

Great experience in dealing with the dealership. I would go back and recommend them for service. More

by mcgovernlaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
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Apr 29, 2025 -

Tom Hesser BMW responded

Thank you for your support of the Tom Hesser BMW team! We look forward to seeing you again in the future!

April 28, 2025

Truck is in for the same problem this is the third time pretty bad don't you think no loaner car call Friday about 815am called again still no answer finally about 11am phone was answered this is my third More

by rditchkus
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know names just write up people
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April 27, 2025

Chris really worked with us on the price and was awesome. His knowledge of the vehicle was great. Also Jen in finance was excellent. She knew her job and explained everything to a tee. More

by georgeron83
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris and Jen
Report | Print
Apr 28, 2025 -

Tom Hesser BMW responded

Hi Georgeron, we're delighted to hear that Chris and Jen provided you with such a positive experience at Tom Hesser BMW. Thank you for your feedback!

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