Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Tom Hesser BMW

Scranton, PA

4.7
273 Reviews
Call Dealership (570) 343-1221

1001 N Washington Ave

Scranton, PA

18509

Directions

By Type

273 Reviews of Tom Hesser BMW

November 14, 2025

I took my car to get new tires. The communication was good, they did a good job and always try to accommodate my schedule. More

by axm336
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Nov 17, 2025 -

Tom Hesser BMW responded

We are glad you enjoyed your visit at Tom Hesser BMW! Please let us know if there is anything else we can do for you. Take care!

November 12, 2025

I had a wonderful experience at Tom Hesser BMW. The team was very professional, helpful, making my annual check up go very smoothly. Having just moved to PA after 25 years with another dealership, More

by cyk1624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike and Receptionist
Report | Print
Nov 12, 2025 -

Tom Hesser BMW responded

We are so grateful for your feedback! Thank you for sharing your experience here at Tom Hesser BMW. Please let us know if we can be of service again in the future. Safe travels!

November 09, 2025

Excellent customer service, very professional, wonderful to have a person actually answer a phone. A+++++ More

by luci 1217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Report | Print
Nov 11, 2025 -

Tom Hesser BMW responded

Thank you for sharing your five-star review, Luci! We are so pleased to hear that you had an excellent experience at Tom Hesser BMW. See you next time!

October 31, 2025

My recent service on my Silverado was great. Tammy did an excellent job letting me know the status and even called to let me know a fuel filter needed changing. Highly recommend, will definitely More

by jpruddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Oct 31, 2025 -

Tom Hesser BMW responded

We're thrilled to hear that Tammy took great care of you and your Silverado! We truly appreciate your recommendation and look forward to seeing you again. Safe travels! - Tom Hesser BMW

October 30, 2025

Kayla was very helpful and knowledgeable concerning my recent visit for extending the warranty on my 2018 BMW X3. She enumerated several options which she explained very carefully. More

by Wfjb28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla
Report | Print
Oct 31, 2025 -

Tom Hesser BMW responded

It's wonderful to hear Kayla explained everything so clearly for you! Thank you for choosing Tom Hesser BMW and sharing your support here. We look forward to seeing you again down the road!

October 21, 2025

Great service. personable managers an a good dealership to use. I will use them I the future for all of my requirements. More

by Fuhlaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All in service department including managers
Report | Print
Oct 21, 2025 -

Tom Hesser BMW responded

We're thrilled to hear you had a great experience with our team! Thank you for choosing Tom Hesser BMW and we look forward to assisting you in the future. Safe travels!

October 16, 2025

Service person was vary helpfull in having tires installed alignment and inspection of my car. More

by Vito alfano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy melodyǰ
Report | Print
Oct 17, 2025 -

Tom Hesser BMW responded

Vito, Your kind review is great to see! Thank you! - Tom Hesser BMW

October 14, 2025

Ashleigh was great to deal with while my Corvette was in For service. She constantly kept me updated throughout the repair process! More

by Justin911
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh
Report | Print
Oct 14, 2025 -

Tom Hesser BMW responded

Justin, we're glad to hear Ashleigh kept you informed! We greatly appreciate your business and hope to see you again down the road. Safe travels! - The Tom Hesser BMW Team

October 13, 2025

They did a great job installing the steps on my truck is very fast and everybody was friendly would definitely go back More

by mbair1960
Workmanship
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Oct 13, 2025 -

Tom Hesser BMW responded

Hi Bair! Thank you for choosing Tom Hesser BMW and sharing your feedback! We are thrilled to hear that you had a fast and friendly experience. Safe travels!

October 10, 2025

Helpful place do do business friendly employees willing to go above and beyond to help you More

by Daisey2212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Oct 10, 2025 -

Tom Hesser BMW responded

Thank you for rating us! The team looks forward to working with you again! - Tom Hesser BMW

1
2
3
...
28