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Tom Hesser BMW

Scranton, PA

4.8
345 Reviews

1001 N Washington Ave

Scranton, PA

18509

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345 Reviews of Tom Hesser BMW

July 09, 2026

A very pleasant and attentive staff, made my first service a very pleasant experience. Even though I was 40 minutes late for my appointment, between your manager, and one of your staff staying through More

by Charles Foulds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Jul 10, 2026 -

Tom Hesser BMW responded

Thank you, Charles, for sharing your experience with our team! We are proud to provide timely and accommodating service at Tom Hesser BMW. We hope to welcome you back again down the road. Safe travels!

July 09, 2026

Nick and Hesser were very knowledgeable and helpful with the whole car buying process with BMW . More

by Dnlwall
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kayla, Nick and Lester
Jul 10, 2026 -

Tom Hesser BMW responded

Hi Wall! Thank you for leaving us this five-star review and kind words about our sales team at Tom Hesser BMW! We'll see you next time!

July 08, 2026

Tammy is a pleasure to deal with. Always in a positive mood whenever I bring any of my vehicles in for service. More

by Amecca2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Jul 08, 2026 -

Tom Hesser BMW responded

Your feedback means the world to us! We’ll make sure Tammy from our team knows how appreciated she is, and we look forward to seeing you again at Tom Hesser BMW. Take care!

July 07, 2026

Very fast and friendly service. Comfortable waiting area. After the service, everything was explained to me, fortunately all good news. Nice place to do business. More

by Trucknut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Jul 08, 2026 -

Tom Hesser BMW responded

We're happy to hear you had a great experience with our service team, and that you felt so comfortable in our waiting area! Thanks for visiting Tom Hesser BMW and for sharing your five-star review.

July 05, 2026

Outstanding as usual . Professional and courteous. Work was completed promptly and efficiently. Thanks again guys More

by johnsaks04
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris
Jul 06, 2026 -

Tom Hesser BMW responded

Hi John! Thank you for your continued trust in our team! We are thrilled to hear that your experience at Tom Hesser BMW was as outstanding as usual. We look forward to serving you again in the future! Safe travels!

July 04, 2026

Kyle in the service department was helpful in staying in touch with us on our 2022 Chevy Malibu. He answered the phone and kept us updated. Then before it was finished he tried to find out if it was cover More

by Underdog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Jul 06, 2026 -

Tom Hesser BMW responded

Thank you for sharing your awesome feedback about Kyle! We are thrilled that he was so helpful at every turn. -Tom Hesser BMW

June 28, 2026

Chris at the service department is amazing. My BMW had a recall he fixed it as soon as my parts came in called me to keep me up to date with everything. I would definitely recommend them. Grea More

by Zmari88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Jun 29, 2026 -

Tom Hesser BMW responded

Hi Mari! We will let Chris know you think he did an amazing job! Thank you for choosing Tom Hesser BMW and for sharing your review. We wish you safe travels ahead!

June 27, 2026

Tammy was very professional and very knowledgeable and very helpful She mad the repair experience easy More

by scrantonpj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tammy
Jun 28, 2026 -

Tom Hesser BMW responded

We're glad to hear Tammy made your experience seamless and informative. Thank you for choosing Tom Hesser BMW Service Center and we'll be sure to let Tammy know she's appreciated! See you next time.

June 27, 2026

I am grateful for the very professional, caring and excellent service! Thanks Chris…much appreciated! More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Jun 28, 2026 -

Tom Hesser BMW responded

Linda, your feedback has made our day! We’re grateful for your business and for Chris’s efforts. From all of us at Tom Hesser BMW, thank you!

June 26, 2026

My interation with Chris was very positive. The service was completed in a timely fashion and the vehicle was returned sparkling. More

by walkerjj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHRIS
Jun 28, 2026 -

Tom Hesser BMW responded

Hi Walker! Thank you for sharing your awesome experience with Chris! We truly value your business, and we hope to see you again at Tom Hesser BMW! Take care!

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