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Tom Hesser BMW

Scranton, PA

4.7
285 Reviews
Call Dealership (570) 343-1221

1001 N Washington Ave

Scranton, PA

18509

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285 Reviews of Tom Hesser BMW

January 25, 2026

Great dealership. Kayla and Bryan helped us tremendously and we left with a 2026 Chevy Silverado. Thanks for the help. More

by chrisjswire
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Holley, Kayla Kelly
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Jan 26, 2026 -

Tom Hesser BMW responded

Hi Chris! Congratulations on your 2026 Chevy Silverado! We're happy Kayla and Bryan made it a great experience. Thank you for choosing Tom Hesser BMW and for the glowing review.

January 23, 2026

Brought my Silverado in for a recall. I dealt with Tammy she couldn't have been more helpful and professional. I will recommend the service dept to all my friends. More

by Chas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
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Jan 23, 2026 -

Tom Hesser BMW responded

Thank you for recommending our service department, Chas! We will be sure to pass along your kudos to Tammy. We hope to see you again at Tom Hesser BMW!

January 23, 2026

Sales was excellent! Would not go back for service again. In over a year, I haven't dealt with the same service advisor twice. Poor communication More

by Chevroletowner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jen
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January 22, 2026

My car was towed at this location for power supply malfunction. This dealer take care of fault and car is running absolutely fine now. More

by Taral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien
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Jan 22, 2026 -

Tom Hesser BMW responded

Taral, thank you for choosing Tom Hesser BMW! We are thrilled to hear that your car is now running smoothly. Feel free to reach out if we can be of further assistance down the road. Safe travels!

January 19, 2026

Tom Hesser Scranton is great. Purchased from Bryan twice already and has been the best! More

by Sobs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan
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Jan 20, 2026 -

Tom Hesser BMW responded

Hi Sobs! Thank you for leaving us this five-star review and kind words about Bryan from our sales team at Tom Hesser BMW! We'll see you next time!

January 17, 2026

Always helpful and resolves the problem. Tammy in the service department is great and goes above and beyond. More

by sbeisel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Jan 18, 2026 -

Tom Hesser BMW responded

Hi Beisel! We're so grateful for your feedback! We'll be sure to pass your compliments along to Tammy. Thank you for choosing Tom Hesser BMW. We look forward to serving you again in the future!

January 15, 2026

Relaxing in the waiting area. Everyone always friendly and professional. Please don’t ever put a TV in the waiting room. No one wants to watch The View while waiting for thier veh More

by Barjr4201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Jan 15, 2026 -

Tom Hesser BMW responded

We’re pleased to hear from you! Thank you for sharing. We truly appreciate your business and hope to see you again at Tom Hesser BMW.

January 05, 2026

Excellent service dept! Tammy is the best.. Truck fixed and ready to go. Always accommodating More

by MIKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Jan 05, 2026 -

Tom Hesser BMW responded

Mike, thank you for trusting Tom Hesser BMW with the care of your truck! Tammy & the team appreciate your support and look forward to seeing you again next time!

December 31, 2025

Your employee Fran Rodriguez was outstanding, he went above and beyond for me . You need more people like this working for you . Give this kid a raise . More

by POOLROOM1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fran Rodiguez
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Jan 02, 2026 -

Tom Hesser BMW responded

We love hearing from happy customers! We’ll pass along your kind words to Fran. Thank you for trusting Tom Hesser BMW with your business.

December 20, 2025

Always treated with courtesy. Everyone friendly and professional. Accessibility is the only issue. Tight parking to no parking. Wish service provided pick up and delivery like More

by mbaasjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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