Back

Tom Hesser BMW

Scranton, PA

4.8
374 Reviews

1001 N Washington Ave

Scranton, PA

18509

Directions

By Type

374 Reviews of Tom Hesser BMW

August 17, 2026

Very professional and courteous. Bryan was a straight shooter. He did not come off like he had some alternate agenda. His focus was getting me into the truck that I wanted for the be More

by Davidj822
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan and Kayla
Aug 17, 2026 -

Tom Hesser BMW responded

Hi David, we're delighted to hear about your smooth and efficient experience with Bryan and Kayla at Tom Hesser BMW. Congratulations on your new Silverado! We appreciate your business and look forward to serving you again in the future. Safe travels!

August 14, 2026

Helpful, fast and efficient! Carl was super helpful and did a great job for what I needed! More

by Mazziealexis
Recommend Dealer
Yes
Employees Worked With
Carl
Aug 14, 2026 -

Tom Hesser BMW responded

This is fantastic to hear! Thank you for the five stars! - Tom Hesser BMW

August 13, 2026

Even though I did not buy my new 2025 Silverado 2500 from Tom Hesser when I called and told them the issues I was having with my truck Kyle welcomed me with open arms, after I made an appointment he called m More

by Rpizzo3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Aug 14, 2026 -

Tom Hesser BMW responded

Thank you for sharing your experience with Kyle and our team at Tom Hesser BMW! We hope your 2025 Silverado 2500 is running smoothly, and we look forward to assisting you again in the future! Safe travels!

August 13, 2026

A very pleasant first experience with a new, to me, dealership. I’m happy to provide a positive recommendation. More

by bill.spengel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Ellis
Aug 14, 2026 -

Tom Hesser BMW responded

We're happy to have earned your recommendation, Bill! Thank you for choosing Tom Hesser BMW and for sharing your support. See you next time!

August 13, 2026

Good service and glad for email coupons which helps with price. Pleasant and courteous staff. More

by helencostello27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Aug 13, 2026 -

Tom Hesser BMW responded

Helen, We’re glad you had a great experience! Thanks for the five stars! - Tom Hesser BMW

August 13, 2026

Great people to deal with, ask for Hunter Cook. Great guy for helping me purchase my new Silverado. More

by andrewserniak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Cook
Aug 13, 2026 -

Tom Hesser BMW responded

Andrew, thank you for trusting Hunter & the Tom Hesser BMW team with your business! We hope you enjoy your new truck and look forward to working with you again in the future!

August 12, 2026

Nicholas was pleasant to work with, accommodating and very knowledgeable about the brand. Delivery was a breeze, as Kayla had everything in order and ready to go. More

by LisaP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Novobilski; Kayla Mecke
Aug 13, 2026 -

Tom Hesser BMW responded

Lisa, thank you for choosing Tom Hesser BMW and for sharing your experience with Nicholas and Kayla! We will be sure to pass along your kind words to both of them. See you next time!

August 11, 2026

We have been dealing with Bryan for the past several car leases & he’s very helpful More

by karenmjones
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Holley
Aug 12, 2026 -

Tom Hesser BMW responded

Karen, thank you for your continued loyalty! We're thrilled to hear Bryan has been so helpful throughout your car leases. We truly appreciate your trust and look forward to working with you again at Tom Hesser BMW!

August 10, 2026

Car was scheduled for an inspection; the inspection was completed in a timely manner at a reasonable cost. More

by John E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Aug 11, 2026 -

Tom Hesser BMW responded

Hi John, we’re happy to hear how pleased you were with our service here at Tom Hesser BMW. Thank you for choosing us, and we hope to see you again!

August 08, 2026

Very friendly and they go over the details with you. .. and let's u know what's going on and very reasonable waiting for service More

by wildmama26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Aug 09, 2026 -

Tom Hesser BMW responded

Thank you for sharing your feedback of the Tom Hesser BMW team! We look forward to working with you again in the future.

1
...