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Tom Hesser BMW

Scranton, PA

4.7
214 Reviews
Call Dealership (570) 343-1221

1001 N Washington Ave

Scranton, PA

18509

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214 Reviews of Tom Hesser BMW

May 29, 2025

Great service. I brought vehicle in with flat tire and service provider was excellent to get me in with simple solution in timely manner More

by Paulinok222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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May 25, 2025

Everyone was extremely helpful and knowledgable in helping my wife and I make our decision on a vehicle More

by cmantanye
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Holley
Report | Print
May 26, 2025 -

Tom Hesser BMW responded

Hi Mantanye, we're delighted to hear that our team at Tom Hesser BMW was able to assist you and your wife in making a well-informed decision. Thank you for choosing us, and enjoy your new vehicle! Safe travels!

May 23, 2025

Everything was told about the cost before doing the work. Steve was excellent to deal with! More

by struck55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Report | Print
May 23, 2025 -

Tom Hesser BMW responded

Thank you for rating us five stars! The team looks forward to working with you again! - Tom Hesser BMW

May 23, 2025

Excellent service I always count on Tammy to keep me up to date on service for my vehicle I have been a customer, bought all my cars there have all my service done there for over 40 years More

by Sfo1610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
May 26, 2025 -

Tom Hesser BMW responded

Hi! Thank you for your loyalty and trust in Tom Hesser BMW over the years! We're delighted to hear that Tammy consistently provides excellent service. We look forward to continuing our relationship with you for many more years to come!

May 22, 2025

My car was in for a warranty part… Jim and the rest of the team couldn’t have taken better care of me. Top-notch service! -Ryan More

by Ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim, Tammy
Report | Print
May 23, 2025 -

Tom Hesser BMW responded

Ryan, we're delighted to hear that Jim and the team provided you with top-notch service at Tom Hesser BMW. Thank you for sharing your experience!

May 22, 2025

Tammy is an excellent service advisor kept me up to date with the progress of my vehicle. More

by JJONES520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
May 23, 2025 -

Tom Hesser BMW responded

This is great to hear! Thank you for leaving Tammy and Tom Hesser BMW five stars!

May 19, 2025

I’ve bought multiple trucks from this dealer thru Brian holley as far as sales goes I felt I got a fair deal More

by Jackfig4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
May 19, 2025 -

Tom Hesser BMW responded

We're delighted to hear that Brian Holley and the team at Tom Hesser BMW provided you with a fair deal on your truck purchases. Thank you for choosing us multiple times, we truly appreciate your loyalty!

May 19, 2025

An easy experience with skilled workers who are very knowledgeable. It was a pleasure doing business More

by troarkie1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy mellody
Report | Print
May 20, 2025 -

Tom Hesser BMW responded

Your kind review is music to our ears! Thank you! - Tom Hesser BMW

May 15, 2025

The work that was done was completed professionally and in a timely manner. Tammy was very understanding check the process. More

by RMB69
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
May 15, 2025 -

Tom Hesser BMW responded

Thank you for sharing your experience with us at Tom Hesser BMW! We're glad to hear that Tammy and our team provided professional and timely service. We appreciate your feedback!

May 14, 2025

Tammy is the most accommodating service writer. She is always cheerful and helpful and goes out of her way to help me. More

by ofdad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
May 15, 2025 -

Tom Hesser BMW responded

We're delighted to hear that Tammy has been so accommodating and helpful during your visits to Tom Hesser BMW. Thank you for sharing this positive feedback, and we look forward to assisting you again in the future!

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