Tom Hesser BMW

The comment left in 2009 has not changed things very much. All I can say is ,,, if you did not purchase the car at this dealership,,, you are treated very differently. Customer service for a BMW is no much. All I can say is ,,, if you did not purchase the car at this dealership,,, you are treated very differently. Customer service for a BMW is not a priority at this dealership They may claim it is,, but actions speak louder than words. They do not open until 8am,,, which most people would like to drop off there car before leaving for work. They do not have a loaner car, like most higher end dealers. To have a basic service,,, oil change takes the entire day. And to speak to someone on the phone is impossible,,, one person runs the entire service department, leave a message,,,, great customer service. More

Professional and performed all work in a timely manner. Would recommend to family and friends. Wait time was minimal with a welcoming waiting area with fresh coffee. Would recommend to family and friends. Wait time was minimal with a welcoming waiting area with fresh coffee. More

This dealership is sooo frustrating! NEVER DEAL WITH THESE PEOPLE! First I waited 5 minutes on hold...then FINALLY! I got through and told the gentleman exactly what I was looking for...His response (IG THESE PEOPLE! First I waited 5 minutes on hold...then FINALLY! I got through and told the gentleman exactly what I was looking for...His response (IGNORANT ATTITUDE!) was, "What's the VIN?" I said I don't have the vin with me, he said (w/ his xxxxxxx ATTITUDE)..."I need the vin." I said, "You can't look the part up any other way." He said, "NO." .....I found my part online and probably SAVED MONEY anyways! But, I like to support local business...I AM NOW CHANGING MY WAYS!...Thanks for the Help Tom Hesser...YOU WILL DEF! NEVER HEAR FROM ME AGAIN! More

I have always had good experiences with this dealer, sales or services. Never had a problem. I was never pushed to buy a car. Test drove any car I wanted, no questions asked. Unlike most dealers in the sales or services. Never had a problem. I was never pushed to buy a car. Test drove any car I wanted, no questions asked. Unlike most dealers in the NY or NJ areas which want you to buy the first car you inquire. Excellent friendly atomsphere is what I feel at Tom Hesser. George is the best salesman I have met in any dealership. More