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Tom Hesser BMW

Scranton, PA

4.8
400 Reviews
Call Dealership (570) 343-1221
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1001 N Washington Ave

Scranton, PA

18509

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400 Reviews of Tom Hesser BMW

August 02, 2026

Excelente atención un servicio de primera y sobretodo un trato personalizado un salón de espera con agua café en fin una espera sin desesperación ya que esta super cómodo mientras trabajan en tu carro More

by Abel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Aug 03, 2026 -

Tom Hesser BMW responded

Gracias por compartir su experiencia positiva, Abel! Nos alegra saber que se sintió cómodo y bien atendido en Tom Hesser BMW.

July 29, 2026

Chris was Very attentive to detail from beginning to end and was extremely courteous throughout. More

by Thedocs4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Ellis
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Jul 30, 2026 -

Tom Hesser BMW responded

We're happy to hear Chris provided you with a great experience here at Tom Hesser BMW! Thanks so much for your business and please don't hesitate to reach out if we can be of service again in the future!

July 28, 2026

Welcoming, friendly personel who are professional and courteous. They were ready to deliver our car; no waiting around or wasted time. More

by kwerner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Holley and Kayla K.
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Jul 29, 2026 -

Tom Hesser BMW responded

Thank you for sharing your outstanding rating of our team! Enjoy the ride and keep us in mind for any future needs, from all of us at Tom Hesser BMW.

July 27, 2026

We had a fantastic experience. We were treated with respect and fairly. We definitely recommend Tom Hesser service department More

by dtapper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Colarusso
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Jul 28, 2026 -

Tom Hesser BMW responded

Thank you for the review! We are thrilled to hear that you had a great experience with our team. We hope to see you again at Tom Hesser BMW!

July 24, 2026

Dealership is clean and very friendly. And the service department was excellent! Chris was a pleasure to work with. Explained everything that needed to be done for my inspection and also a More

by Tracyalb41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris in service
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Jul 26, 2026 -

Tom Hesser BMW responded

Tracy, thank you for sharing your experience with Chris and our team! We appreciate your feedback and look forward to seeing you again at Tom Hesser BMW. Safe travels ahead!

July 24, 2026

Christopher was highly professional and knowledgeable. I have had good experiences in my first two visits to this BMW service department. More

by gmrozins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Print
Jul 24, 2026 -

Tom Hesser BMW responded

Hi Rozins! We are thrilled to hear that Christopher and our service team have been providing you with such positive experiences at Tom Hesser BMW. Thank you for your kind words! We look forward to welcoming you back for your future automotive needs. Safe travels!

July 24, 2026

Great service! Professional and courteous!(The fifteen word minimum is a big pain in the xxx.) More

by crex722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Come on, this is a bit much-
Print
Jul 24, 2026 -

Tom Hesser BMW responded

Hi Rex! Thank you for leaving us this five-star review and for your kind words about our service team at Tom Hesser BMW! We'll see you next time!

July 22, 2026

Bought the car in less than 4 hours. Great experience and I look forward to buying another car in the future. More

by Pat Calpin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick
Print
Jul 23, 2026 -

Tom Hesser BMW responded

Hi Pat, it’s exciting to read you had a seamless and efficient car-buying experience at Tom Hesser BMW! Enjoy the ride, and we’re already looking forward to serving you again in the future. Safe travels!

July 21, 2026

The service department is outstanding to work with. Chris was very helpful and kept me informed during the entire process. More

by joycem3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Print
Jul 22, 2026 -

Tom Hesser BMW responded

Joy, we're happy to learn Chris was such a help! Thank you for choosing Tom Hesser BMW and for sharing your support. See you next time!

July 21, 2026

Hunter our salesperson was awesome! He took his time and explained everything He contacted my husband the next day to see how everything was with our new vehicle More

by princesspooh66
Recommend Dealer
Yes
Employees Worked With
Hunter Crook
Print
Jul 21, 2026 -

Tom Hesser BMW responded

We’ll let Hunter know how much you appreciated his help! Thank you for choosing Tom Hesser BMW and for sharing your awesome feedback!

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