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Tom Hesser BMW

Scranton, PA

4.7
339 Reviews
Call Dealership (570) 343-1221
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1001 N Washington Ave

Scranton, PA

18509

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339 Reviews of Tom Hesser BMW

October 30, 2025

Kayla was very helpful and knowledgeable concerning my recent visit for extending the warranty on my 2018 BMW X3. She enumerated several options which she explained very carefully. More

by Wfjb28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla
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Oct 31, 2025 -

Tom Hesser BMW responded

It's wonderful to hear Kayla explained everything so clearly for you! Thank you for choosing Tom Hesser BMW and sharing your support here. We look forward to seeing you again down the road!

October 21, 2025

Great service. personable managers an a good dealership to use. I will use them I the future for all of my requirements. More

by Fuhlaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All in service department including managers
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Oct 21, 2025 -

Tom Hesser BMW responded

We're thrilled to hear you had a great experience with our team! Thank you for choosing Tom Hesser BMW and we look forward to assisting you in the future. Safe travels!

October 16, 2025

Service person was vary helpfull in having tires installed alignment and inspection of my car. More

by Vito alfano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy melodyǰ
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Oct 17, 2025 -

Tom Hesser BMW responded

Vito, Your kind review is great to see! Thank you! - Tom Hesser BMW

October 14, 2025

Ashleigh was great to deal with while my Corvette was in For service. She constantly kept me updated throughout the repair process! More

by Justin911
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh
Report | Print
Oct 14, 2025 -

Tom Hesser BMW responded

Justin, we're glad to hear Ashleigh kept you informed! We greatly appreciate your business and hope to see you again down the road. Safe travels! - The Tom Hesser BMW Team

October 13, 2025

They did a great job installing the steps on my truck is very fast and everybody was friendly would definitely go back More

by mbair1960
Workmanship
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Oct 13, 2025 -

Tom Hesser BMW responded

Hi Bair! Thank you for choosing Tom Hesser BMW and sharing your feedback! We are thrilled to hear that you had a fast and friendly experience. Safe travels!

October 10, 2025

Helpful place do do business friendly employees willing to go above and beyond to help you More

by Daisey2212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Oct 10, 2025 -

Tom Hesser BMW responded

Thank you for rating us! The team looks forward to working with you again! - Tom Hesser BMW

October 09, 2025

My sales rep Matt was very helpful and answered all my questions and concerns on the car I was looking to purchase. More

by claireagunning
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt
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Oct 10, 2025 -

Tom Hesser BMW responded

Claire, thank you for choosing Tom Hesser BMW and for sharing your experience with Matt! We wish you many safe and happy miles ahead!

September 30, 2025

Tom Hesser Chevrolet is the best for all your vehicle needs. Very knowledgeable and great service. More

by tinaw72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh and service men
Report | Print
Sep 30, 2025 -

Tom Hesser BMW responded

We're honored to receive your support, Tina! Thanks so much for your business, from all of us here at Tom Hesser BMW!

September 26, 2025

I was very happy with the customer service from the Chevrolet service department. The are always friendly and accommodating. More

by jphanni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Sep 26, 2025 -

Tom Hesser BMW responded

Knowing you've had excellent service from our team made our day. We will be sure to pass this feedback along to the rest of the team! Thank you for choosing Tom Hesser BMW!

September 26, 2025

I would recommend Hesser for anyone who is in the market for a BMW. Nick and Kayla were very knowledgeable and helpful. They made it a great experience! 5 stars! More

by jb.bierman20
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick and Kayla
Report | Print
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