Tom Kelley Buick GMC - Service Center
Fort Wayne, IN
193 Reviews of Tom Kelley Buick GMC - Service Center
The Kelley Buick/GMC team is always knowledgeable and helpful. I appreciate the entire experience from purchasing a new truck to continued service when required. John Harker helpful. I appreciate the entire experience from purchasing a new truck to continued service when required. John Harker More
They always take care of me and my car. My service manager knows how to work with his customers. My service manager knows how to work with his customers. More
I had my starter replaced but you couldn't find parts. I had to go across the street to buy a starter. I also think you charged me too much to replace the starter. The average price on the internet was q I had to go across the street to buy a starter. I also think you charged me too much to replace the starter. The average price on the internet was quite a bit less. More
The showroom is modern and shows the vehicles well and is staffed with knowledgeable sales professionals. The service advisors are excellent and keep you informed on the work being done staffed with knowledgeable sales professionals. The service advisors are excellent and keep you informed on the work being done More
I was a little disappointed with my experience this time - the communication was not great. I dropped my car off in the morning 8:00am for an oil change and diagnostic for a noise, and didn't hear anything - the communication was not great. I dropped my car off in the morning 8:00am for an oil change and diagnostic for a noise, and didn't hear anything all day. I ended up calling at 3:30pm to get status and didn't get an answer on when my car would be ready until 4:15. Just felt like the communication could have been better. More
Clean, efficient and very friendly. Always a joy to have conversation when I come in for my service work. Always a joy to have conversation when I come in for my service work. More
Terrific customer service! So far, the maintenance and work done to my vehicle has been excellent. My service advisor, Justin, is awesome. And, I have always appreciated the So far, the maintenance and work done to my vehicle has been excellent. My service advisor, Justin, is awesome. And, I have always appreciated the loaner vehicle! My 90000 mile maintenance was done in a few hours and more affordable than I thought it would be. I'm happy! More
Paul Coy is my advisor and has taken great care of my vehicles. Keeps me well informed what need’s fixed. I use your coupons to help my cost down. Well done Paul Coy. vehicles. Keeps me well informed what need’s fixed. I use your coupons to help my cost down. Well done Paul Coy. More
Excellent Sales & Service………. Have purchased there many times, would sent any one there. This Dealership has a #1 RATING IN MY BOOK Have purchased there many times, would sent any one there. This Dealership has a #1 RATING IN MY BOOK More