Back

Tom Kelley Buick GMC - Service Center

Fort Wayne, IN

4.6
122 Reviews

122 Reviews of Tom Kelley Buick GMC - Service Center

Sort by
May 02, 2025

Two and a quarter hours is too long to wait for an oil change. That is with an appointment. More

by lesemv
Recommend Dealer
No
May 01, 2025

Great service visit —the wait was a little long that day but otherwise very satisfactory More

by KKNUCKLES63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Nimmo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Sparkman III
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025

Professional, no pressure in sales negotiations, many free amenities or perks that go with purchase . I recommend this dealer . More

by SAMMONSBRYAN
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
James ?? And Nathan
May 01, 2025

I’m never disappointed with Kelli Wiley. Her customer service is top notch. She explains things and follows through. Multi tasking at its finest! More

by marilynperdaems
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Dones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Fraelich
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2025

Always courteous and informative. Wait time is good and makes me feel comfortable while waiting for my service. More

by KAISERLYNN77
Recommend Dealer
Yes
Employees Worked With
Alex E, I think.
April 30, 2025

Always the best I wish more companies would follow your customer service guidelines. Excellent Customer Service is becoming extinct.... Thank you for always making me feel special when I'm there More

by DSYARBRO1
Recommend Dealer
Yes
April 30, 2025

Everything was very well explained. Found the best services for the vehicle. We brought it in for the 70,000 miles service More

by semper_fi46755
Recommend Dealer
Yes
Employees Worked With
Mason
April 29, 2025

The people and services Tom Kelley provides is professional , courteous and on time, that is why I always come back when it is time to buy a new car.. More

by BECKYMARCUM18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
April 29, 2025

Kelley is always 1st class in quality and service. From the sale's rep, especially mine going on 2 decades, Mike Kelley, to the service Rep's, especially Jacob Click, you can trust Kelley Automotive. More

by ronald.looney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Click
April 28, 2025

Everyone is always ready to answer any questions or concerns you have,Kelley has a great team! More

by linda.d.ropa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Dones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Ernest
5.0
This rating includes all reviews, with more weight given to recent reviews.