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Tom Kelley Buick GMC - Service Center

Fort Wayne, IN

4.6
126 Reviews

126 Reviews of Tom Kelley Buick GMC - Service Center

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May 02, 2025

Good customer service They treat their customers well and I usually can wait on getting my car and it's done timely. I only wish the cost of everything was not so high. More

by Twapro7
Recommend Dealer
Yes
Employees Worked With
Mason
May 02, 2025

Great fast service. I always bring my car to tom Kelley gmc. They take care of my car and I know everything is going to be good. More

by EEBUTLER75
Recommend Dealer
Yes
May 02, 2025

Friendly. Clean shop. I had a few things that needed done. Money was a little tight, they didn't pressure me into anything I didn't want to take care of that d More

by farkas33
Recommend Dealer
Yes
May 02, 2025

Brought our vehicle in for a noise in the back left side. At first it wasn't making the sound when my husband test drove with the service tech. The next day they heard the noise and was able to fix it. More

by JJFRANE1960
Recommend Dealer
Yes
Employees Worked With
Mason
May 02, 2025

Two and a quarter hours is too long to wait for an oil change. That is with an appointment. More

by lesemv
Recommend Dealer
No
May 01, 2025

Great service visit —the wait was a little long that day but otherwise very satisfactory More

by KKNUCKLES63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Nimmo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Sparkman III
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025

Professional, no pressure in sales negotiations, many free amenities or perks that go with purchase . I recommend this dealer . More

by SAMMONSBRYAN
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
James ?? And Nathan
May 01, 2025

I’m never disappointed with Kelli Wiley. Her customer service is top notch. She explains things and follows through. Multi tasking at its finest! More

by marilynperdaems
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Dones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Fraelich
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2025

Always courteous and informative. Wait time is good and makes me feel comfortable while waiting for my service. More

by KAISERLYNN77
Recommend Dealer
Yes
Employees Worked With
Alex E, I think.
April 30, 2025

Always the best I wish more companies would follow your customer service guidelines. Excellent Customer Service is becoming extinct.... Thank you for always making me feel special when I'm there More

by DSYARBRO1
Recommend Dealer
Yes