Tom Kelley Buick GMC - Service Center

Great experience I had a vehicle that needed work, and I put it off. I broke down, and they fixed it right away, and I got it back the next day! I had a vehicle that needed work, and I put it off. I broke down, and they fixed it right away, and I got it back the next day! More

Worst experiance with any car service center ever. Service people I dealt with where rude. Said I need a module for my computer. After spending over a $1,000.00 for the module a 32 point oil change. Th Service people I dealt with where rude. Said I need a module for my computer. After spending over a $1,000.00 for the module a 32 point oil change. They did not check my tires or top off fluids, took everything out of my trunk and just rolled up in a ball and threw in the trunk. While they had it they shorted out my rear door look relay switch. Of course they did not agree with me on that and told me to have a nice day. Which meant they did not want to address this problem. Now I have the same problem with my car that had before I took it to Kelly's. Turns out is was the spark plugs that needed replaced and most likely not the module for the computer. They charge $25.00 to each bill for the cost of they're electricity- WHAT. No copy could be found for my towing bill so they sent me all over the place, even to the body shop and no one could find. There was grease and smudges all over my leather on the back seat and hand marks on the back of my bucket seats also. Stay away from the service center they are running a racket on diagnosing cars. I will be notifying the Better Business Bureau about the poor service I received and the miss diagnosis on my car. More

never buy or use service dept ever again first of all i was supposed to get free oil changes coupon book never seen it had a fuel tank cover that broke off they said at first been a good cust first of all i was supposed to get free oil changes coupon book never seen it had a fuel tank cover that broke off they said at first been a good customer they would replace it so i waited they never called me so i go back in to see what the problem is this time different service manager tells me they're not gonna cover it IM AM DONE WITH TOM KELLEY GMC More