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Tom Kelley Buick GMC - Service Center

Fort Wayne, IN

4.6
210 Reviews

210 Reviews of Tom Kelley Buick GMC - Service Center

Sort by
July 05, 2025

Great customer service Great customer service, quick service and quick scheduling. Pricing list available for easy review. More

by jimgitari
Recommend Dealer
Yes
July 05, 2025

Service department is absolutely on par with quality, customer experience and keeping you updated on maintenance/repairs. More

by JMLWYATT13
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James, Brandon Nimmo
July 04, 2025

I dropped my car off the night before. Mason had all my services done in a timely manner. He contacted me when my car was done. Also helped me to use my rewards points to pay my bill and s More

by KENLIN97
Recommend Dealer
Yes
Employees Worked With
Mason
July 04, 2025

Professional and courteous service staff. They keep you informed on the progress of your vehicle More

by BJBOOHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelli Wiley
July 03, 2025

Still need to get a part to come in and re-schedule appointment to complete the order More

by charlesd3506
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mason
July 02, 2025

It was an easy experience everything was done professionally the waiting area was comfort and allowed individual privacy More

by MKWOOD3029
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
July 02, 2025

Appreciate how efficient everyone is. It makes scheduling, getting back to work and then picking up my car very easy. More

by alliebraun1025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelley
July 01, 2025

I was expensive and took a while, but it was done correctly. I was expensive and took a while, but it was done correctly the first time. More

by martin.ross2377
Recommend Dealer
Yes
July 01, 2025

Very professional and friendly. It's a top notch facility. They treat you like you are the only customer. More

by DOUGLASJ46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Kinder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Hughes
June 30, 2025

Not very knowledgeable about the vehicles they sale. Experienced A LOT of finger pointing. Very little taking of responsibility. For a very upsetting situation. More

by tdj220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
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