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Tom Kelley Buick GMC - Service Center

Fort Wayne, IN

4.6
117 Reviews

117 Reviews of Tom Kelley Buick GMC - Service Center

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May 26, 2025

The service was slow. My tires were over inflated and not all tires were the same inflation. More

by leggbone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin who helps me was great.
May 26, 2025

My service with Kelly Buick was top notch ,speedy and efficient service personnel got right to me and completed the service in a tiny manner More

by debrucef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025

The drivers seat couldn't be moved - they found a bad switch which was $75. However the labor was $250. I felt this was excessive but glad to have it fixed. More

by egallmeyer
Recommend Dealer
Yes
Employees Worked With
Jacob Click
May 25, 2025

I had a great experience here! They worked to find the root cause of my car issues and I am very satisfied with the quality of service I received. More

by esmckeddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Hardman
May 25, 2025

I was impressed with the quality of people that greeted me. From the the person that greeted me to the service representative. The gentleman that helped me my rental car was outstanding. All other staff we More

by Linneview
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember names
May 24, 2025

They were super expedient, efficient, helpful, thoughtful and thought about what I may want or need. Before I even asked for them. There was nothing left for me to do other than sign and drive More

by BTOOTHAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2025

I have been in for service 3 times now. I have dealt with Alex T. The customer service has been excellent. They keep you informed and the waiting area is comfortable. The service to my Humm More

by tracey_shivers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex T
May 23, 2025

Service is always done right and done in the time that they say it will be done in. More

by truevine56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department Kellie
May 23, 2025

Worst service and they rip u off. Needed help and got no help whatsoever .With my wifescar More

by Adam T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Nimmo
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025

Service seemed to go well, but was not able to get 2 windshield chips repaired. Also, since the service, I have noticed some issues with my cameras. More

by pete.lomont
Recommend Dealer
Yes
Employees Worked With
Mason
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