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Tom Kelley Buick GMC - Service Center

Fort Wayne, IN

4.6
210 Reviews

210 Reviews of Tom Kelley Buick GMC - Service Center

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June 26, 2025

Always do a good job. Not real clear on where to go when nobody at desk More

by barbo0927
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Fraelich
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2025

Dealership has professional service managers who take responsibility to assure my car is kept in peak operational condition. I trust them. More

by Jbernhart1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2025

Excellent service on the car and the service tech Paul Coy was extremely helpful and understanding. More

by BLACKTOPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Sparkman III
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2025

Got greeted, oil change and tire rotation. Keep me informed about status and got a car wash too More

by colegolff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mason
June 23, 2025

I’ve always had good service here, from my 1st gen canyon to my sierra then my Cadillac xt5 that Earl sold to me More

by AUTOCAT04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earl isn’t listed here
June 23, 2025

I had my 90 thousand mile service completed plus had a plastic broken piece replaced under my front bumper. More

by Jbeem66674
Recommend Dealer
Yes
Employees Worked With
Justin Hardman
June 22, 2025

Great experience! Staff was friendly and knowledgeable! I appreciated their attention to detail and willingness to help. They even got me in same day! More

by Ethangrubbs1167
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Echenoz. Neil Farley.
June 21, 2025

Nice dealership, but im not happy they didn't fix what they knew needed fixed, they just passed it to the customer without hesitation. Customer service should be a number one priority More

by JAMIESTRICKLER78
Recommend Dealer
Yes
Employees Worked With
Alex, but we did find an issue that needs resolved. When the dealership received the car they knew it need brakes, Alex informed us it was deferred so now we are responsible for paying for them, I find this very neglectful by the dealership not to address
June 20, 2025

This dealership treats its customers with respect. The staff is professional and accommodating to my schedule and needs. More

by PAMELACLARKESTEP
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Kinder
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2025

My name is Steve. My wife Ginny bought her Acadia in for an oil change. Jacob Click told her that I always get engine conditioner and fuel additive. He lied to her. We More

by stevenmmoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob Click
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