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Tom Kelley Buick GMC - Service Center

Fort Wayne, IN

4.6
126 Reviews

126 Reviews of Tom Kelley Buick GMC - Service Center

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May 08, 2025

It is the people that make the experience excellent. Nathan listened to us and offered options several times until we found the exact fit for what we needed, what we wanted and what we could afford! All More

by lauraknoke2
Recommend Dealer
Yes
Employees Worked With
Nathan Kinder
May 07, 2025

He was kind very knowledgeable and helpful! Made the whole repair process smooth and stress free!! More

by shamyrababbitt08
Recommend Dealer
Yes
Employees Worked With
Alex Tussin
May 07, 2025

Service work is always professional and done in a timely manner. Highly recommended for all your service needs. More

by Rugged Moneymaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Kelley
May 07, 2025

Everything was completed in a timely manner. I really appreciate the video of things that need fixed and the potential repairs that need done soon, More

by REDDINGNANCY5
Recommend Dealer
Yes
Employees Worked With
Alex
May 07, 2025

Charged 2 diagnostic fees for my evaluation and it’s been 2 weeks and no update on status of parts. The issues were not of equal complexity and I was charged $175 for each of these assessments. More

by neely0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin
May 07, 2025

Friendly. Informative. Fast service. Alex is always friendly and helpful. Dealership is clean. Plenty of customer waiting area. More

by troy_lautz
Recommend Dealer
Yes
Employees Worked With
Alex
May 07, 2025

I’ve been a long time customer. I appreciate the service manager going out of his way to double check my car was not in need of addition service. More

by Deanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
May 06, 2025

Kudos to Alex Echenoz, Service Advisor, for an amazing job helping us with our issue. He went the extra mile whereas other GMC dealers wouldn't. We thank him so much for going above and beyond. He's a you More

by GREGLBARNES1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Echenoz
May 06, 2025

It was awesome It was a good experience! I'm glad that the dealership services my truck & keeps everything up to standard More

by DLSEVILLE
Recommend Dealer
Yes
Employees Worked With
Jacob click
May 06, 2025

Tom Kelley always delivers, quality, personal care and superior service. From the showroom to the service department, you experience a pleasantness in each visit. More

by ronald.looney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Dones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Click Service Rep.
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