Back

Tom Kelley Buick GMC - Service Center

Fort Wayne, IN

4.6
122 Reviews

122 Reviews of Tom Kelley Buick GMC - Service Center

Sort by
May 07, 2025

Everything was completed in a timely manner. I really appreciate the video of things that need fixed and the potential repairs that need done soon, More

by REDDINGNANCY5
Recommend Dealer
Yes
Employees Worked With
Alex
May 07, 2025

Charged 2 diagnostic fees for my evaluation and it’s been 2 weeks and no update on status of parts. The issues were not of equal complexity and I was charged $175 for each of these assessments. More

by neely0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin
May 07, 2025

He was kind very knowledgeable and helpful! Made the whole repair process smooth and stress free!! More

by shamyrababbitt08
Recommend Dealer
Yes
Employees Worked With
Alex Tussin
May 06, 2025

Great communication. Very accommodating team. Mason is extremely helpful and will continue to work with him. I actually schedule my services around business trips to co More

by bkessler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mason (not sure of last name)
May 06, 2025

Nice people. Definitely need some work on communication and technician quality. I had NSU with my vehicle that took five or six times of me bringing it back for t More

by jeff.bastress
Recommend Dealer
Yes
Employees Worked With
Mason
May 06, 2025

It was awesome It was a good experience! I'm glad that the dealership services my truck & keeps everything up to standard More

by DLSEVILLE
Recommend Dealer
Yes
Employees Worked With
Jacob click
May 06, 2025

Tom Kelley always delivers, quality, personal care and superior service. From the showroom to the service department, you experience a pleasantness in each visit. More

by ronald.looney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Dones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Click Service Rep.
May 06, 2025

Kudos to Alex Echenoz, Service Advisor, for an amazing job helping us with our issue. He went the extra mile whereas other GMC dealers wouldn't. We thank him so much for going above and beyond. He's a you More

by GREGLBARNES1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Echenoz
May 06, 2025

I waited 3 hrs for the car to be diagnosed and I was an 8 am appt. After they said they would need the car for an additional two hours minimum. I'm like I cannot stay here all day. Only at that point was a l More

by jsbowpat
Recommend Dealer
No
Employees Worked With
Paul
May 05, 2025

Everyone is very kind and worked through my indecisiveness on which vehicle to get. Ashely was definitely the biggest help and messaging back and forth on vehicles, she let me test drive many d More

by BELLA0728
Recommend Dealer
Yes
Employees Worked With
Ashley F.
...
9
...