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Tom Masano, Inc., a Mercedes-Benz Dealer

Reading, PA

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181 Reviews

815 Lancaster Ave

Reading, PA

19607

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Showing 181 reviews

July 01, 2024

I recently purchased a brand new 2024 GLS 580 with an MSRP of 125K from Tom Masano, shockingly just a day after taking delivery i began to experience significant issues with the car. Firstly, there wa More

by lazerpz
Recommend Dealer
No
Employees Worked With
Luis Alicea
February 24, 2024

Tom Masano Mercedes Benz is simply a fantastic dealership to deal with from the purchase sales to Service it’s a great experience very clean up-to-date modern dealership! Well versed, professional employees More

by Richard Pa Agent
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phil Hart, Todd Soderstrom, Phil, Franco, Damien Kemp, Steve & Chris Service writers And many more, Phil Hart, Rob Wahl
January 05, 2024

Drive away from this dealership; physically or online. Placed deposit on car with approved financing. Dealer was waiting for bank wire for down payment. Dealer sold car to another buyer during the pro More

by RMCC
Recommend Dealer
No
Employees Worked With
Nate
September 02, 2023

DO NOT BUY a car online from this dishonest dealership regardless of price. Don't let the Mercedes name fool you, they are opportunists. Management and sales WILL LIE to you about the state of the car. More

by Middleburgbb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe "no spine" Mossano, Phil Hart, Michael McCormac, Joe Colitz, German Arroyo, Phil Shupe
March 25, 2022

this dealership is Marvelous, bought multiple vehicles from this dealer and worked with Phil H ( Sales Manager) throughout the purchase. he is exceptionally friendly, customer caring and value time. worke More

by 4got2ask
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Macgonigal
October 06, 2021

Just purchased a 2021 Mercedes GLA 45. First the good, called spoke with Nate my salesman found they were selling at MSRP which in this day is good as many dealers are trying to take advantage of people. More

by Stusstingray
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nate Brian
September 21, 2021

Phil was my Salesman..He was kind and patient and got me the exact deal I wanted. Go see Phil at Tom Masano. More

by Valerie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Franca
June 30, 2021

owning a 2020 E class MB where the AC stopped working and this dealership did not have a loaner car available while this repair needed to be done. the service dept gal was rude and not helpful would not re More

by gertiekramer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
service dept
December 27, 2020

Best car buying experience of our lives! My wife and I drove 3 1/2 hours from CT to pick up our new E450 Cab from Evan. What made the difference? Evan made the difference. While 30 other dealers tried More

by mtadros
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Barbon
December 08, 2020

We had a phenomenal experience all around!! Mariam was super sweet to work with and was very patient as we worked thru some paperwork complications. Would recommend this sales team to anyone! More

by Wanita king
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mariam Laaboudi, Rob Wahl, Todd Grim
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