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Tom Masano, Inc., a Mercedes-Benz Dealer
Reading, PA
180 Reviews
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August 25, 2011
They offered a great internet price. Kept to there word. They offered a great internet price. Kept to there word. Very responsive to your questions and concerns. Recommend highly without hesitation. The ca They offered a great internet price. Kept to there word. Very responsive to your questions and concerns. Recommend highly without hesitation. The car was delivered in perfect condition. All details very well explained. More
by laf000zy
Employees Worked With
Kerry Stone
Helpful August 24, 2011
My husband and I were looking for a Cadillac CTS-V for months prior to seeing one at Tom Masano of Reading. We were thrilled that it seemed to be in good condition and at a reasonable price. We had contac months prior to seeing one at Tom Masano of Reading. We were thrilled that it seemed to be in good condition and at a reasonable price. We had contacted the dealer about going to see the vehicle and were told to come on down to check it out. After making the drive from Lancaster to Reading (and calling on the way), we were told that the vehicle was in for maintenance (getting the rear differential fixed) and that it wasn’t available to view/test drive. We spoke with Neal who was very polite and he even said he would drive it to Lancaster for us to see (Which he did within days). After that we purchased the vehicle, now a few days shy of two months since we bought the vehicle, things have already started to go wrong. We brought the car to a local mechanic that we trust, he advised us that it seems as though the work done to the rear differential was done incorrectly. My husband called Masano and they told us that we would need to contact the dealer that did the work to get it resolved, mind you that THEY were the ones who sent it to that dealer for the work to get done. They made NO attempts to help us get the situation resolved; they simply passed the “buck”. Then while the car was at another GM dealer to get the differential fixed, they noticed that the Motor Mount was broken as well, they even mentioned that there was no way that it should have passed inspection (which was ALSO done at Masano). After calling Masano and speaking with Joe about getting the motor mount situation resolved, he advised me that the warranty that they provided did NOT cover things like that. I mentioned that the GM dealer didn’t think that it was an issue that just happened, but was actually an issue at the time of purchase. Joe rudely told me that it wouldn’t have passed inspection with that issue, I asked who does their inspections (obviously they are done in-house) and maybe that it was “missed”. He didn’t like the suggestion that maybe it was “overlooked” to avoid having to replace it… and instead leaving it for the buyer to replace knowing that it wasn’t covered under their warranty once it was sold. He even made mention that it “couldn’t be a very expensive part” as if he was insulted I would even call over such a minor detail. Needless to say, I am disgusted by the fact that after buy a $20,000 car less than two months ago, it already needs more money dumped into it! This dealership seems as though they are happy to take your money and RUN! Leaving the customer to pick up the pieces and do all the work to get issues resolved. More
by mishy8585
Employees Worked With
Neal and Joe
August 08, 2011
My family and I traveled from CT to possibly purchase a used car. We were pleasantly surprised to find the car as Joe described. It was a beautiful car! Joe answered all our questions about transfering in used car. We were pleasantly surprised to find the car as Joe described. It was a beautiful car! Joe answered all our questions about transfering insurance and the registration to CT. After making sure the kids had something to drink and the TV remote, Terry took my wife and I for a test drive. Terry was very knowledgeable and answered all our questions. When it was time for financing Rob searched to get us the best rate for our loan. He was very personable as well as knowledgeable. We purchased the car and were very pleased with our experience at Tom Masano Mercedes Benz. More
by MACK
Employees Worked With
Joseph Colitz, Terry Schappell, Rob Wahl
August 01, 2011
HORRIBLE SERVICE! BAIT & SWITCH! Started with poor customer service through the email, continued with a salesmen who quite simply lied to me about the price of the used vehicles, and then never r poor customer service through the email, continued with a salesmen who quite simply lied to me about the price of the used vehicles, and then never returned my calls. When I reported it to the Sales Manager, he confirmed that salesmen lied about the price of the vehicle and simply offered an I'm sorry. A complete waste of time. I would reccomend you contact Mercedes Bens of West Chestser. More
by Pbauer1967
Employees Worked With
Kerry Stone and Sales Manager Joe
July 20, 2011
Neal was easy to work with and extremely knowledgeable about his inventory. He did not waste a second of my time and had all the paperwork ready for me when I arrived at the dealership. I give Neal and about his inventory. He did not waste a second of my time and had all the paperwork ready for me when I arrived at the dealership. I give Neal and team and A+++ on customer service and will defintely do business with them in the future. More
by DrBrianMSchwab
Employees Worked With
Neal Fleischood
July 07, 2011
This is the 4th purchase I have made with Neal @ Tom Masano, they treat you like family and take good care of you and your car as long as you own it. I hope I will always be able to purchase my cars fro Masano, they treat you like family and take good care of you and your car as long as you own it. I hope I will always be able to purchase my cars from them. Sincerely KP More
by kpace
Employees Worked With
Neal Fleischood [neal.fleischood@masano.com]
June 10, 2011
I drove 150 miles from Maryland and it was worth the drive. Great price got my attention on the internet. Very friendly, no pressure, great overall experience. drive. Great price got my attention on the internet. Very friendly, no pressure, great overall experience. More
by jarioux
Employees Worked With
Nick Morrow, Kerry Stone, Rob Wahl
May 19, 2011
Absolutely the BEST car buying experience as a 34 y/o would ever want! They are very courteous, friendly and respectfull. As a new mom, my car was actually delivered to my home by my sales consultant, would ever want! They are very courteous, friendly and respectfull. As a new mom, my car was actually delivered to my home by my sales consultant, Neal. Will definitely recommend this dealership to family and friends! Please only chose Tom Masano MB if you want an exceptional car and service! More
by astank
Employees Worked With
Neal Fleischood, Phil Hart, Nick
April 25, 2011
Sent my wife to look for a CPO MB for herself. Kerry treated her very Professional and fair. Phil (sales manager) assisted with any questions she had. Both did an outstanding job. All of the sales s treated her very Professional and fair. Phil (sales manager) assisted with any questions she had. Both did an outstanding job. All of the sales staff has been very friendly towards us since we walked in the door. Even with after purchase questions, Kerry and Phil have stood behind the product. We have used the Tom Masano MB service department in the past and have also been very pleased with their work. I plan to purchase my next MB from Kerry soon; I would recommend this dealer to anyone looking to purchase a new or CPO MB More
by ONM415
Employees Worked With
Kerry Stone / Phil hart
March 18, 2011
This is the second Mercedes i have bought from Masano and the reason i did was because of my salesman Neal Fleischood. He made my car buying experience truly enjoyable and stressfree! Neal is honest, knowle the reason i did was because of my salesman Neal Fleischood. He made my car buying experience truly enjoyable and stressfree! Neal is honest, knowledgeble and always willing to go the extra mile to help a customer. I love my car and i would have never been able to get her if it wasn't for Neal! More
by kartucci
Employees Worked With
Neal Fleischood and Rob (finance)
