Tom O'Brien Chrysler Jeep Dodge Ram - Greenwood
Greenwood, IN
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LONG POST AHEAD! DON’T BUY A CAR HERE! GO SOMEWHERE ELSE! LOOK FOR A DEALERSHIP WHO WILL TRUST YOU AS A LEGIT CUSTOMER! Worst buying experience I ever had in my exist DON’T BUY A CAR HERE! GO SOMEWHERE ELSE! LOOK FOR A DEALERSHIP WHO WILL TRUST YOU AS A LEGIT CUSTOMER! Worst buying experience I ever had in my existence! Never trust HECTOR MERCEDES, salesman and JESSE, sales manager at this dealership. They did a hard inquiry on my credit for nothing. They sold the car that was on a pending sale for me to someone else without prior notification! I recently purchased from a local Dodge Dealership a Dodge Red Eye, and they trashed my credit score from 800+ to 700+. It dropped almost 100 points. I told Hector about this, hoping he would care but he’s one of the worst because he ran my credit and didn’t get the car even though I was approved! I even told him, if it’s not going to push through, I will buy the car cash!!!! I thought these people were trustworthy as they were claiming that this was a family-owned dealership, but they were CROOKED, RACIST and BUNCH OF LIARS!!! They ran my credit and got approved from the bank. Can you imagine a guy who had a good credit score, who was willing to put a $15,000 down payment, got an INTEREST RATE OF 16.99%? They even refused a $15,000 DP but rather $10,000 DP so they can jack me off with a RIDICULOUS INTEREST! This is the highest interest rate that I will be paying but I accepted it because I REALLY WANT THE CAR! Now, they were asking for tons of documents. I provided my government IDs, filled out their forms with all the information that they needed. Now, they asked for proof of utility which I was never asked before! I purchased 3 cars in the last 5 months and these dealerships neither asked for proof of utility bills nor a hard copy of my SSN which was suspicious! We asked Hector if there’s any other documents that we could provide but this liar said NO! We asked another dealership from the same sister company and informed him of what happened, and he mentioned that bank statements could actually work as long as it shows my address which I have readily available, but HECTOR and his managers did not accept it! Citibank, Bank of America, Patelco and Wells Fargo. None of these worked for him and his manager. Saturday night, the night before my BIRTHDAY, I checked again the listing of the car on their website and to my surprise it did not show up anymore! I thought they took it down as it was a pending sale on my end! But these bunch of liars went my back and sold it to someone else without telling me! No calls, no text, no email! THIS MEANS THAT HE DOESN’T CARE AND I WAS WORKING FOR NOTHING! Just because of this proof of utility bills! Even if you provided them IDs and filled out their forms with confidential information, it will never be enough to prove your identity and residence! The credit report shows my address as well but was not enough for these people! I hope the managers, or the owner of this dealership will take this matter seriously and train their employees better on how to properly and professionally run their sales department. One call, one email or one text message won’t hurt to notify the customer! Don’t even process or do a hard inquiry to hurt someone’s credit if you don’t have the intention to sell the car and patience to wait for the documents required. TRUST YOUR OUT OF STATE CUSTOMERS BECAUSE WE TRUSTED YOU EVEN YOU ARE FROM THOUSANDS OF MILES AWAY! VERY UNFAIR AND UNJUST! More
PLEASE READ BEFORE BUYING FEOM TOM O’BRIEN! 😡WORST EXPERIENCE OF MY LIFE😡 I purchased a new car on December 15th, 2023. At the time of purchase I was told that one of the systems/features 😡WORST EXPERIENCE OF MY LIFE😡 I purchased a new car on December 15th, 2023. At the time of purchase I was told that one of the systems/features of the vehicle would not be available to me for a few days, because the vehicle had originally been ordered specifically for someone else. And as a result they needed a few days to have the onboard systems taken out of that persons name and put into mine. So after 5 days of not hearing from anyone, I took the car back and asked if we could get the problem resolved. At which point they informed me that this was something I could do with my salesperson. After 3 hours of working on it in the dealership parking lot with my salesman, we were no closer to having it resolved. So they suggested I reach out to “Jeep Connect” myself to get it working. The following day I spent hours on the phone with 3 separate companies in an attempt to get my car working properly, but had no success. The very next day when I tried going to the grocery store my car wouldn’t start, and after 3 attempts the car locked me out. The dealership sent someone to my house with another vehicle and had to jump my brand new Jeep Grand Cherokee Summit L We took it to the service department and on the way the heater would NOT work (thankfully we had heated seats) and when we got to the dealership we had to grab a Christmas present from the back, but the back hatch wouldn’t come up. The vehicle remained with the service department from December 23rd to December 27th, when we received a phone call at 9:05 am (5min after the service department opened) stating my vehicle was ready to go. I picked the Jeep up that afternoon and I was told my BRAND NEW VEHICLE had a dead battery cell. But that they charged it and everything was good to go. They even attempted to blame me for not driving it 15 miles. 🤦🏼These People!!!! On December 27th I spent several more hours on the phone again with the same 3 companies attempting to get my vehicle working the way it should. Of course all 3 companies said that it wasn’t anything on their end, but rather a service issue. On December 28th my husband and I were returning home from the pet store and all of a sudden our dashboard 4x4 warning lights came on and brought the car to an abrupt stop. So my husband let the car set for a couple of hours and finally it allowed us to drive the vehicle again. Of course we took the vehicle back to the dealership service department the very next day on December 29th. Over the next several WEEKS we only heard from them one time. And this was after my husband had called twice and asked to speak with the service manager. But instead his messages were forwarded to the service writer that checked us in. When they called back, I was asking him what was taking so long and if my car had been repaired? He said that they had to recalibrate the 4x4 wheel drive systems (which he had never seen happen on on a new car before), and that they were still waiting to hear back from Chrysler about what to do with my other issues. On January 23rd I received a call stating that my vehicle was ready for pickup. When we got there the service writer (before he even dropped the keys in my hand) said…”Now folks I don’t want you to assume that this is just going to suddenly work properly. My husband asked how he could say something like that after having our car for weeks??? Then Blah Blah Blah spewed from his mouth. Here is where the fun begins…. We opened the Jeep and we found ALL THE DAMAGE, FILTH & 150 extra miles on our car that they had caused. You read that right…THEY WERE DRIVING OUR CAR FOR PERSONAL USE! And we have proof from traffic cameras. I’m absolutely terrified to even drive the car whenever (if ever) we do get it back with fear I’ll break down on the interstate or worse! I just paid my first payment and STILL don’t have the car! 🤬😡😢 Next Stop…an ATTORNEY!!! More
The folks at Tom O’Brien continue to do a great job and interface very well with the customer. I am particularly pleased with their level of interaction and communication when having a vehicle in for serv interface very well with the customer. I am particularly pleased with their level of interaction and communication when having a vehicle in for service. Highly recommend their service and sales departments. More
It was an amazing experience buying my new car. Went there to just look and had some good interaction with salesman explaining everything clearly. Traded in my old car and drove away with a new one Went there to just look and had some good interaction with salesman explaining everything clearly. Traded in my old car and drove away with a new one the same day. Would highly recommend buying your car from Tom Obrien’s Greenwood! More
This is our second purchase at Tom O’Brien! Both times have been amazing. Staff is very friendly and helpful! Both times have been amazing. Staff is very friendly and helpful! More