I made an appointment online and the submission said there would be a total charge of $0. I did not receive any notification, email or text, that the appointment was made until the day of.
I took my vehicle there on a Tuesday for an engine ticking noise. I specified this when I made the appointment, and when I dropped the vehicle off.
I had not heard anything else by the next day, Wednesday, so I called and was told I could only speak to the service advisor assigned to me. they transferred me an no one answered. I then texted the number that the advisor was texting me from. He said the tech was busy and had not gotten toy vehicle yet.
On thursday, the advisor, Patrick, called me and told me that the tech has noticed a clocking noise in the engine, and to do anything further would be $600. I said I know there is a ticking noise, why else would I drop it off. he then informed me that the cost for this "inspection" would be $130.
I went to pick the car up Friday, and both Patrick and the manager were at lunch so I couldn't speak to anyone. I was forced to pay the $130 today or leave my car there.
the charge of $120 was for labor. labor that involved repeating back what I said, there is a noise coming from the engine. The only additional comment they had was valve covers would need to be removed to learn more, which is obvious and where the potential $600 comes from.
they also did a recall on my air bags without notifying me. I would not have known this except when I looked at the paperwork, no one mentioned it to me at all.
I feel like I just spent $130 to leave my car here for 3 days and get told what I already know.
Highly do not recommend.