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Tom O'Brien Chrysler Jeep Dodge Ram - Indianapolis
Indianapolis, IN
91 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 91 reviews
Helpful November 02, 2023
Great customer service and they offer no appointment needed for oil service and open on Saturdays. This a a plus when servicing college kids vehicles. needed for oil service and open on Saturdays. This a a plus when servicing college kids vehicles. More
by mama2magnus@gmail.com
Employees Worked With
Ron Spears
September 12, 2023
Don’t ever take your car to the collision department. I worked with Jessie he didn’t communicate with me about my vehicle. I was misled multiple times. Jessie told me the part for my vehicle was on back I worked with Jessie he didn’t communicate with me about my vehicle. I was misled multiple times. Jessie told me the part for my vehicle was on back order til 9/6. He found out the part would be on back order til a later date 9/20! He never once called to inform me, he knew for 5 days and never said a word never called nothing! I addressed it immediately I’m livid at this point. I’m paying for a rental out of pocket because they’ve had my car so long. I communicated that to Jessie multiple times! My car was to be completed 9/8 Friday. I called and complained finally to Tom O’brien Jr! I called around as a customer and guess what I found the part at Kahlo dodge! I’m doing Jessie and the collision department job at this point! I told Jessie tow my car to Kahlo Dodge! they can finish the work. Jessie said well that’s not going to happen. After complaining they got the part that was on back order from Kahlo. Jessie finally reached out only after complaining to Tom O’brien Jr. I thought it would help nope it did not. Jessie said we will have you car done by mid afternoon on Friday, I said let me know if it’s not because I will have to extend my rental. Guess what didn’t happen! After making arrangements to have someone ride with me to pick up my vehicle I get to Tom Obrien it’s 5:06 9/11 the collision department is closed lights out door locked. Not only did they not leave my vehicle out, they didn’t even leave a invoice so I could pay. It’s just unprofessional and inexcusable. I’ve been a customer for years. I have to pay for another day in a rental out pocket. What I experienced for over a month with Jessie the collision department is horrible and obviously incompetent. I never once got a call from the manager from the collision department to try to remedy the situation because they don’t care and it’s quite clear. I will never take my car back to Tom O’brien Collision ever! the service has just gone down. They don’t respect customers time or money. I’m shocked the collision department is still operating throw the entire department away. I’m will filing a complaint with the BBB! Don’t waste your time! More
by beingme7
Employees Worked With
Jessie , Tom O'Brien, Jr
August 22, 2023
We had a great experience on our visit. The sales team was friendly and knowledgeable. They went out of there way to help us. The sales team was friendly and knowledgeable. They went out of there way to help us. More
by Jim
Employees Worked With
Christine Marsella, Philip Hathaway
August 18, 2023
I arrived an hour late to my appointment but they still took me in and took great care of me. They did not try to up-sell me on anything and everyone I dealt with was very friendly. took me in and took great care of me. They did not try to up-sell me on anything and everyone I dealt with was very friendly. More
by Windle883
Employees Worked With
Ron
August 13, 2023
We were very impressed with the excellent service from the staff and management team. They were friendly, helpful and professional in the way they treated us! the staff and management team. They were friendly, helpful and professional in the way they treated us! More
by Donna Anderson
Employees Worked With
David , Tom O'Brien, Jr
July 25, 2023
Has service done this am. It was recall work which I was not necessarily excited about doing. Made an appt. go in and was told about 2 to 2 1/2 hour (which I anticipated and It was recall work which I was not necessarily excited about doing. Made an appt. go in and was told about 2 to 2 1/2 hour (which I anticipated and brought my air pods to watch Netflix) To my surprise it was done in just over an hour and that includes a free oil change and tire rotation! More
by a.burthay
Employees Worked With
Bob - I believe was his name
July 11, 2023
Awful service department. Had my Grand Cherokee in for AC repairs. Charged me $1700 to repair it. Took it home and within the week no AC again. Took it back to dealer and they Had my Grand Cherokee in for AC repairs. Charged me $1700 to repair it. Took it home and within the week no AC again. Took it back to dealer and they said sorry another $2500 in repair but we will cut you a great deal and only charge you another $1750. Clearly did not fix the problem the first time. Claimed another part broke. I call xx. Filed a complaint with Chrysler Corporate/Stellantis and they were no help. So I’m just out $1750. Go elsewhere. Ron in service talks to you like you are stupid. And the dealer never contacted me about my issue. Awful service. More
by 4thepain
Employees Worked With
Ron
