Tom O'Brien Chrysler Jeep Dodge Ram - Indianapolis
Indianapolis, IN
By Type
Showing 91 reviews
Outstanding customer service by Wes. Great communication, got us in quickly without an appointment. Left our Wrangler as a drop off and was told it could be 3 weeks but Wes got us on the Great communication, got us in quickly without an appointment. Left our Wrangler as a drop off and was told it could be 3 weeks but Wes got us on the schedule and had our Jeep back to us in 3 days! One of the best experiences I have had at a dealership. Thanks Wes. More
Bought a van and was told it had 2 working fobs. It did not and they refused to make it right. Otherwise they eere just a little shady. Turning old tires inside out and shining them. Changing nu It did not and they refused to make it right. Otherwise they eere just a little shady. Turning old tires inside out and shining them. Changing numers on purchase agreement and calling it a 'mistake'. Maybe it was. They refused to replace the fob saying it was "policy". Whenever a business starts quoting policy.... Try Ed Martin or Tom Wood. More
Efficient. Nice employees. Always ask if I need anything while I’m there. Appreciate my car being washed after being serviced. Nice employees. Always ask if I need anything while I’m there. Appreciate my car being washed after being serviced. More
Customer care needs help. No follow up on service! No call on all point checkup or loaners while car serviced! Appointment was at 20am didn’t get seen till 3pm. Had to help wi No follow up on service! No call on all point checkup or loaners while car serviced! Appointment was at 20am didn’t get seen till 3pm. Had to help with troubleshooting on warranty and no empathy from Front Desk Team. Thankful to have Jeep back but expected BETTER from Tom Obrien Jeep. More
Having just moved to Carmel Indiana from San Diego three weeks ago, and owning to Jeeps, I was very happy to discover that Tom O’Brien Jeep was just a few minutes from my house. I went there for the first t weeks ago, and owning to Jeeps, I was very happy to discover that Tom O’Brien Jeep was just a few minutes from my house. I went there for the first time yesterday to have my oil changed, tires rotated, and the torque on the bolts of my 2021 Rubicon checked. I was met at the service department by young man named Preston. Within about a minute of speaking with Preston, I knew that this was an exceptional young man. He greeted me professionally and in a very friendly fashion, he welcomed me to Indiana, and listened to all of the requests that I had for him of things that I wanted to be done to my jeep. And then he assured me that everything would be taken care of. And within well under an hour, he texted me and let me know that everything was ready to go . Preston could not have been more professional and done his job any better than he did it. He was truly an impressive young man! And I was very happy to meet him, and I’m also very happy to meet Tom O’Brien Jeep! Thank you so very much! Sincerely, Chris Centlivre More