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Tom Peacock Cadillac

Houston, TX

Overview
Employees
Reviews
Vehicles
4.7
297 Reviews
Welcome to Tom Peacock Cadillac Over four decades, Tom Peacock Cadillac has provided Houstonians with the finest automobiles, a world class facility, and a friendly, knowledgeable family of professionals. We pride ourselves on being Houston’s premier Cadillac dealer - offering goods and services that not only meet your expectations, but exceed them as well. Whether you are in the market to purchase your next vehicle or service your existing one, our goal is to make you feel as comfortable as possible. Call, email, or simply just stop in - we look forward to the opportunity to be of service.
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15480 North Fwy

Houston, TX

77090

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Showing 297 reviews

July 15, 2024

Tom Peacock Cadillac is a phenomenal dealership that really cares about their customers. I just want to say thank you for all the awesome customer service I received this past week, from Mr. Alvis in s More

by ER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tkeyah Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Walt Thomas
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you so much for your 5-star review! We are delighted to hear about the exceptional customer service you received from our team, including Mr. Alvis, Ms. Jones, Mike, Steven, and Mr. Thomas. At Tom Peacock Cadillac, we strive to provide a warm and welcoming experience for all our customers. We truly appreciate your feedback and look forward to assisting you again in the future. Thank you for choosing Tom Peacock Cadillac! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 15, 2024

Jesus was great at working with us on everything we asked. The business was nice and clean. The only thing that could improve on would be honest about timing when told something, but overall it was goo More

by dashtw0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Dougan
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Jul 17, 2024 -

Tom Peacock Cadillac responded

Thank you for sharing your feedback with us! We appreciate your kind words about Jesus and our business. We understand your point about being more transparent with timing and will work on improving that aspect. We value your business and hope to see you again at Tom Peacock Cadillac. Sincerely, Steve Hainline | General Manager | 281.443.7700

July 14, 2024

My best experience at the moment of car purchase, Ms Isabel is super professional and friendly, she take care about all the details and make me easy and exciting the experience into the dealer. More

by JORGE CARDENAS
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Isabel Chavez
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you, Jorge, for your 5-star review! We're thrilled to hear about your positive experience purchasing a car with us at Tom Peacock Cadillac. Ms. Isabel is indeed an expert at making the process smooth and exciting. We appreciate your kind words and hope you enjoy your new vehicle. We look forward to seeing you again in the future or feel free to share your experience with others. Sincerely, Steve Hainline | General Manager | 281.443.7700

July 14, 2024

Tom Peacock Cadillac has provided one of the best dealer experiences I have ever witnessed. With that said, I have had times in the past when it's been difficult to schedule service. Beyond that hurdle, More

by ahsanzahid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billie Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for sharing your experience with us, Ahsan! We appreciate your feedback and are thrilled to hear that you have had excellent service experiences with Tom Peacock Cadillac. We understand the challenge you faced in scheduling service and would like to improve that process for you in the future. Please feel free to reach out to us directly so we can assist you further. We look forward to providing you with even better service next time! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 14, 2024

I didn’t have an appointment but the service crew didn’t blink an eye. They took care of my vehicle. I’m not sure of the names of the 2 gentleman that assisted me in the service department, but they were More

by jacquitx
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for the 5-star review, Jacqui! We are delighted to hear about your positive experience at Tom Peacock Cadillac, especially with the service crew at our 45 North location. We're thrilled that our team provided you with exceptional service and made you feel welcomed. Gabriel is indeed a valuable member of our family here, and we are grateful for your kind words. We look forward to welcoming you back for your next service visit, and please feel free to share your experience with others. Safe travels! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 14, 2024

Always a friendly atmosphere and excellent service dept. Prompt service and always a clean waiting area. More

by VLB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billie Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac and taking the time to leave such kind feedback. We are thrilled to hear about your positive experience with our service department and our friendly atmosphere. We appreciate your business and look forward to welcoming you back in the future. Safe travels! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 14, 2024

The entire experience at Tom Peacock Cadillac was exceptional from the time we made our first visit until the completion of our purchase. Our sales associate George went above and beyond to make sur More

by Msbauer70
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Salama
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac for your purchase! We truly appreciate your kind words and are thrilled to hear about your exceptional experience with us. It was a pleasure serving you, and we look forward to welcoming you back as loyal patrons. Safe travels in your new Cadillac! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 13, 2024

I went in to have my suv state inspection. Everyone at the service department is so helpful and nice. Keep up the good work. More

by lgamble387
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billie Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac for your SUV state inspection! We are delighted to hear about your positive experience with our service department. We appreciate your kind words and your recognition of our helpful and friendly team. Your feedback motivates us to keep up the good work. We look forward to assisting you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 12, 2024

Always friendly and a pleasant atmosphere. We’re 2 minutes away from Bayway but we prefer Tom Peacock😊 More

by tricialaboda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Wolf
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac and for sharing your positive experience with us! We appreciate your loyalty, and we're glad we could provide you with a friendly and pleasant atmosphere. We look forward to welcoming you back in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 12, 2024

From our Salesman George to our Service Advisor Alvis the service is second to none! More

by Cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you, Cindy! We are thrilled to hear about your exceptional experience with us, from Salesman George to Service Advisor Alvis. At Tom Peacock Cadillac, providing top-notch service is our priority. We appreciate your kind words and look forward to assisting you again in the future. Sincerely, Steve Hainline | General Manager | 281.443.7700

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