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Tom Peacock Cadillac

Houston, TX

Overview
Employees
Reviews
Vehicles
4.7
279 Reviews
Welcome to Tom Peacock Cadillac Over four decades, Tom Peacock Cadillac has provided Houstonians with the finest automobiles, a world class facility, and a friendly, knowledgeable family of professionals. We pride ourselves on being Houston’s premier Cadillac dealer - offering goods and services that not only meet your expectations, but exceed them as well. Whether you are in the market to purchase your next vehicle or service your existing one, our goal is to make you feel as comfortable as possible. Call, email, or simply just stop in - we look forward to the opportunity to be of service.
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15480 North Fwy

Houston, TX

77090

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Showing 279 reviews

July 25, 2024

Willingness to assist. Spear went above and beyond to find a missing part to console so I could open. Found someone to address each issue and arranged for follow up on reca More

by Evelyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spear Pittman IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Office staff
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Jul 25, 2024 -

Tom Peacock Cadillac responded

Thank you, Evelyn, for your kind words and 5-star review. At Tom Peacock Cadillac, we always go the extra mile to ensure our customers receive exceptional service, especially during challenging times. We appreciate your acknowledgment of Spear's outstanding assistance and our office staff's personal touch. We're glad we could help you with the missing part and address all your concerns comprehensively. Please do visit us again, and feel free to share your positive experience with others. Sincerely, Steve Hainline | General Manager | 281.443.7700

July 23, 2024

I have always received excellent service from Tom Peacock. Even with miscommunications my Little Cadillac got great service. More

by rrnoel26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Walt Thomas
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Jul 24, 2024 -

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac! We are thrilled to hear about your positive experience with our service team. We are dedicated to providing top-notch service for every customer and every Cadillac. We appreciate your feedback and look forward to assisting you again in the future. Sincerely, Steve Hainline | General Manager | 281.443.7700

July 19, 2024

Great service and helpful people. They answered all my questions and got the job done. More

by Cyndi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Walter Dillard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tammy Postell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2024 -

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac, Cyndi! We're glad to hear that you had a great experience with our helpful team. If you have any more questions in the future, feel free to reach out. We look forward to seeing you again! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 18, 2024

All the stuff are amazing! They treated us as their friends. We had a great time at there. More

by Fan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac and for the kind words. We're thrilled you had a great experience with us and felt like friends. We look forward to welcoming you back next time or feel free to share your experience with others! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 18, 2024

Beautiful new building at Tom Peacock Cadillac. The service advisor was amazing and helpful. Got my car serviced and washed. More

by mr.quick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for the fantastic 5-star review of Tom Peacock Cadillac! We are thrilled to hear that you had a great experience with our service advisor and that you were pleased with the service on your car. We look forward to welcoming you back for your future automotive needs. Drive safely! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 18, 2024

Everyone at Tom Peacock is amazing. Spear is the best service advisor on staff. I always fell like they listen and do everything to get me back on the road. Thanks, Tom Peacock and Spea More

by twinzmom1229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spear Pittman IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac! We appreciate your kind words and are thrilled to hear about your positive experience with Spear. We look forward to assisting you again in the future and appreciate you sharing your feedback with us. Safe travels! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 18, 2024

I like the dealership but not the service department. It is horrible. Joe does not communicate once he gets your car. I waited almost a month before my car was ready and yet it still wasn’t repaired. I h More

by Shan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Wolf
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac for your vehicle needs. We appreciate your feedback on your experience with our service department. We understand your frustrations and want to ensure you that we are taking steps to address this issue. Please feel free to reach out to us directly so we can further discuss your concerns and work towards a solution together. Thank you again for bringing this to our attention. Sincerely, Steve Hainline | General Manager | 281.443.7700

July 18, 2024

Very professional, pleasant staff from service department, salesman, financial department, etc. To Walt Thomas and Gabriel, I will give a ten out of ten!!😊 More

by bettyja7619
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel, Walt Thomas
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you so much for the wonderful review and recognizing our professional staff at Tom Peacock Cadillac. We're thrilled to hear about your positive experience with Walt and Gabriel. We appreciate the kind words and look forward to assisting you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 17, 2024

Great service and friendly knowledgeable staff who keep you informed with regards to your service needs More

by drlamberth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2024 -

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac and sharing your positive experience with us! We appreciate your kind words about our friendly and knowledgeable staff. We look forward to assisting you again in the future. Sincerely, Steve Hainline | General Manager | 281.443.7700

July 16, 2024

Awesome, experience! Thank you for taking care of me, Billie Collins. Great hospitality. I am very grateful. More

by sample.gwendolyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billie Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2024 -

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac and for sharing your experience! I am delighted to hear that you had an amazing time, and I truly appreciate your kind words about the great hospitality you received. I look forward to assisting you again in the future. Drive safely! Sincerely, Steve Hainline | General Manager | 281.443.7700

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