Tom Peacock Cadillac

VERY BAD I just bought a 2009 Cadillac XLR from here. I own one already so I know what common problems to ask about. I had to buy it sight unseen due to the di I just bought a 2009 Cadillac XLR from here. I own one already so I know what common problems to ask about. I had to buy it sight unseen due to the distance. This car I understand is a used car (56,600 miles), but I am very upset because all of the expensive issues with the car were problems I specifically asked about, it is obvious that it was an out right misrepresentation and leaving bad reviews all over the internet is my only recourse. When I got the car delivered it was raining so when I finally had a chance to try the top it doesn’t work (I asked about this). The leather on the dash has shrunk and looks really bad (I have a text where the sales person said it looked great). The windshield has 2 un repaired cracks, the driver seat doesn’t go up or down. Who ever worked on the seat just didn’t bother to put it back together. Jenifer the sales person was nice, I even sent her a letter and a gift card. I was willing to overlook everything even the leather, but not the top. It is potentially thousands of dollars to get this car back in order. Even if I wanted to just sell it I won’t be able to do so. I understand this is as is sale, but such obvious out right lying is unacceptable, and I hope this review saves someone else More

OUTSTANDING !!!!! Went into the Dealership with my Tired Out 2010 SRX good car but it was starting to have issues I had just left Tom Peacock Nissan who at the time wer Went into the Dealership with my Tired Out 2010 SRX good car but it was starting to have issues I had just left Tom Peacock Nissan who at the time were running a deal , I had spent 2 days on the phone with a salesman at Tom Peacock Nissan working on the deal , I thought we had the deal locked in on A Altima trade in was appraised credit approved just needed to bring in my SRX so they could make sure it was what I said it was , once I arrived they started really downplaying the value of my trade in I was passed around to 4 different Salesmen and ( FOR PEOPLE WHO KNOW ME THIS IS A BIG NO NO I WILL WALK EVERY TIME ) so already frustrated to say it politely , I went to Tom Peacock Cadillac ( I KNOW SAME FAIMLY, HANG WITH ME ) to the service department just to get a New key programmed ( PRO TIP, CADILLAC KEYS ARE NOT WATERPROOF LOL ) Told my Story about Tom Peacock Nissan to the Service Manager , I really wish I could remember his name so i could give him credit as well sorry bud , He asked me why i was not trying to buy another Cadillac I told him that I had not thought about it because I was price shopping dealers for trade in and did not see any special offers, so he asked if I wanted to speak to one of his sales men while I waited on my Key, I told him I was Not in the mood to speak to another salesman that day but that I would but only while I waited on the key, He introduced me to my Man, Arber Neziri Right out of the gate he was straight up and honest, I worked with only him the whole through the whole experience , I told him where I needed to be as far as payments and Arbor with the assistance of Ben worked his A#% off to make it happen and they did take some time to get it done , but the whole time I feel I was treated the same as if I had walked in with a bag of cash looking to buy so on Saturday I walked out with my 2019 XT5 LOVE THIS CAR I could go on but i cannot say enough about this Dealership and Arber but i wont , I’m going to leave it with this final note , If you’re looking for a new car and you don’t go into Tom Peacock Cadillac ( NOT NISSON ) And at least give Arber a shot at getting you what you want at the price your looking for while giving you the full 5 star service then you are short changing yourself More

Garth Guy (Roadside Assistance) On 4/25/19 I was in urgent need of roadside assistance. My location was approximately 26 miles from Tom Peacock. Garth Guy arrived in record time. He On 4/25/19 I was in urgent need of roadside assistance. My location was approximately 26 miles from Tom Peacock. Garth Guy arrived in record time. He diagnosed and resolved issue, again, in record time. Garth is professional, courteous, respectful, extremely knowledgeable and skilled. Service after the sale is just as important as the sale. Gary is a great representation /representative of that service and of Tom Peacock. Thanks Garth!! More

I’m Ruined. I am ruined! I can never buy from any other dealership. I will only buy from Tom Peacock Cadillac! We’ve purchased 3 Cadillac’s from Tom Peacock Ho I am ruined! I can never buy from any other dealership. I will only buy from Tom Peacock Cadillac! We’ve purchased 3 Cadillac’s from Tom Peacock Houston in the past 10 years we’ve lived here. I have been completely spoiled and can never go back to anyone else! The sales department is great to work with but what really sells the car to me is the service department! Yes! You read that correctly! I am a busy woman and I appreciate a high end service department!! We have owned several BMW’s and other luxury brand cars but none of the service departments in town compare to Darrell McCormick at the Tom Peacock Service center in Houston. I have had issues with so many service departments and we have 2 daughters that share a BMW and I regret that purchase because dealing with The Woodlands BMW sales and service departments has been a negative experience. I live in The Woodlands and Darrell, from the Cadillac Service department, will send someone to me wherever I am to switch out my car with a beautiful loaner Cadillac while the service is performed on my car. Within no time , I receive a call from Darrell letting me know the status of my vehicle. When my car is ready it is washed and returned to me wherever I am. I pay for the service over the phone (the loaner cars are free!) and rarely have to drive to the service center. I should mention that the service center waiting area is very nice. They even have a quiet area for readers, etc. they have complimentary food and drinks and the one time I had to go up there everyone was very nice and they worked on my vehicle quickly. I prefer to have my car services done by going on the app to schedule an appointment with Darrell. Darrell can see the status of my oil life as well as several other features due to the technology of advanced algorithm and on board computer system. If I do need to call and leave a message however, he is prompt to return my call. He has always been a gentleman and I’ve never had that “you’re dumb about car’s” feeling that I get from other service people in the past. Darrell is so respectful, professional and genuinely kind. The service is always done properly and I have grown to trust this service department completely because Darrell is so honest. More

Salesman John Garcia Very professional nice guy that went behold any car sales I have every experience. Will recommend to anyone looking for new or used vehicle. Will stay Very professional nice guy that went behold any car sales I have every experience. Will recommend to anyone looking for new or used vehicle. Will stay in touch with John More

Great service again We had some minor body work done and the team was great as has always been our experience at this dealer. We had a few additional issues that needed t We had some minor body work done and the team was great as has always been our experience at this dealer. We had a few additional issues that needed to be looked at and they are doing that now, great job Darrel More

Great Purchase! The purchase was great all the way around including the interaction with Mr. Asher (Finance). Mr. Powers was very courteous ,thorough and understandi The purchase was great all the way around including the interaction with Mr. Asher (Finance). Mr. Powers was very courteous ,thorough and understanding of price-point etc. He followed up with me after purchasing the car although I have indicated will need to come in for assistance with On-Star & noticed that telephone does not sync well at all!! Mr. Powers cheerfully agreed for me to come in & would ensure that entire process with On-Star & Que System(Telephone) is done properly! More

Rip off and scam We were looking to purchase a new Cadillac and saw were Peacock was advertising some demos at a good discount. Advertising was on line, on Tv and post We were looking to purchase a new Cadillac and saw were Peacock was advertising some demos at a good discount. Advertising was on line, on Tv and posted on each car. We met with our salesman (TKeya) who was informative and to be honest we feel like she was kept in the dark about the scam. She said that the dealership was able to offer this car at the advertised price because they had allowed customers to qualify for all the incentives rather they qualified or not. We test drove the ATS for a couple days and was ready to make our purchase. I was preappoved for my loan but when it came time to sign our papers, the price of the vehicle had increased by over $10,000 including our trade in. We were advised that we could get the incentives. Approximately 6 phone calls of jumbling around numbers and scammy financing deals and we walked , RAN away from the purchase. I am 59 years old and have purchased 15+ new cars and this place is the worst! Lots of older folks looking at cars while I was there, makes you wonder what there doing to those folks. Horrible don’t buy a car here, DOUBLE CHECK YOUR PAPERWORK BEFORE SIGNING More

Terrible at addressing issues Jane Doe from Houston, Tx | November 12, 2018 I recently took my car to Tom Peacock for repairs. I was hearing a noise but I was thinking it was part Jane Doe from Houston, Tx | November 12, 2018 I recently took my car to Tom Peacock for repairs. I was hearing a noise but I was thinking it was part of the problem at hand because when they diagnosed it they heard it too. After the repairs, I still continued to hear the noise. Being discusted with the dealer I went to another mechanic shop and they heard the noise immediately and discovered it was a leak in the steering system. I want to remind you, Cadillac test drove my car after the repairs, heard the noise and ignored the noise. This is unacceptable to me and clearly shows that the repairmen are not interested in any other noises they hear. It seems the repair department is over booked and don’t t give the necessary attention to card being serviced. More

Tommy Simon Since moving to Texas 18 years ago we have bought several cars. All of them through Tommy Simon at Peacock Cadillac. We had referred other people inc Since moving to Texas 18 years ago we have bought several cars. All of them through Tommy Simon at Peacock Cadillac. We had referred other people including family members also to deal with Tom Simon. They, and we, have been thrilled with his service, his consideration, and attention to details. Anytime we have had a problem Tommy has arisen to the occasion. We will continue to be not only a customer but a friend to Tommy. More