Tom Peacock Nissan

BEWARE OF TOM PEACOCK NISSAN!!!!!!!My daughter and I BEWARE OF TOM PEACOCK NISSAN!!!!!!! My daughter and I came to Tom Peacock to purchase a new vehicle. We ended up buying a pre own certified vehic BEWARE OF TOM PEACOCK NISSAN!!!!!!! My daughter and I came to Tom Peacock to purchase a new vehicle. We ended up buying a pre own certified vehicle. 2 Months ago car was giving us transmission problems went back thinking the car was under warranty (7yrs 100,000miles) they told us the car was not a certified vehicle (FRAUD). That’s the only reason we purchased the car after talking to almost everyone there at Nissan dealer I was out of luck. After 3 days of flipping my house over I found the paperwork that showed the car was sold as a pre own certified vehicle. They never sent the paperwork to Corporate to make the car (certified). They do this to get out of paying the $2000 certificate with Nissan Corporate. Now 2 months in and still no car get a email or call every week that it has been approved but still no repairs. Please everyone be careful with this dealer and save all paperwork. More

Tom peacock Nissan, Was one of the best experiences I’ve had buying a car Lauren was the best, she is a true salesman I will be buying with her again!!!! had buying a car Lauren was the best, she is a true salesman I will be buying with her again!!!! More

If you receive a notice in the mail saying you've matched numbers to win money at Tom peacock Nissan, don't bother driving all the way over there like I did. It's a lie. Any & all credibility with them has b numbers to win money at Tom peacock Nissan, don't bother driving all the way over there like I did. It's a lie. Any & all credibility with them has been lost. More

Regular service check. Very professional. The customer support personnel(Oswaldo) explained the problems associated with the car during the inspection and explained the adva Very professional. The customer support personnel(Oswaldo) explained the problems associated with the car during the inspection and explained the advantages associated with different service options. More

Salvador Avalos great sales man. I went in to browse some cars and I was treated so kindly. I will definitely be going back again. Thanku Salvador for such a nice experience. cars and I was treated so kindly. I will definitely be going back again. Thanku Salvador for such a nice experience. More

Most horrible service ever from start to finish First, I had to get a hold of the service manager just to schedule an appointment because my call went all over the place 3 times-on hold for over 10 First, I had to get a hold of the service manager just to schedule an appointment because my call went all over the place 3 times-on hold for over 10 min, then asked for service manager. Service manager politely scheduled my appt for routine service (oil change and rotate and balance-car inspection etc)...at that time, I told him that since I bought the car, which was this year mid-Feb, it had 16K miles, and is a 2016 Nissan Rogue SL, it was pre-certified, and I also purchased extended warranty, anyway, told him since I purchased the vehicle there has been a popping noise in front end, near tires. He scheduled my appt for Tuesday. When I got there Tuesday, Pablo assisted me, and got the maintenance performed, but said I had to reschedule for the noise (thought I already made this appt? Either way he was nice and informative, and I needed a couple other service, one I approved, and one I denied due to finances. So, Pablo made me an appt for the next day with Jennifer. On Wednesday, I was able to drop my car off and given a loaner (thank you). All the while, my car now has 26K miles, so I'm assuming for sure something under warranty or I wouldn't even be in a loaner, right? WRONG! Didn't hear a word from Jennifer on Wed at all about my car, so I called over and over, until someone finally answered Thursday and I was told it hadn't been looked at. At this point, I'm still thinking oh well at least I have a vehicle in the meantime. On Friday, I call and call and call (not sure what the heck is up with the phone system there, I kept getting, "the person at extension 9999, is unavailable." Totally annoyed, I finally receive a call around 11am from Jennifer who states I need front struts to the tune of $1400, and it wasn't covered under factory or extended warranty, I was very surprised that ANY car at $26K miles would need a repair that big so I asked her if they could make an exception, she said she would check with her manager. I waited for over 3 hours until I drove to Nissan because I had to get my child from school and to dance, and again hadn't heard a word from anyone at this point, and I'm thinking well I may as well pick up my car and return the loaner, so I get there around 2 or so and Jennifer tells me the managers have all been in meetings. I told her that I wasn't, and couldn't afford the repair right now, so I would just return the loaner, and pick mine up to avoid being charged for the loaner. She told me I would be ok in the car until Saturday and that she got off at 5 and would call before then. Again, I told her I had to pick up my child at school at 3:30 in The Woodlands and go straight to dance in Conroe from 4:30-5:30, so it would be hard to get back. She says ok. So, I leave, and get a call from her at 5:00 and she said that the manager denied helping with the cost and that my car wasn't under warranty??? Also, that I needed to have the car back by 7pm, and that it would be $178 for diagnostics. I couldn't believe any of what I heard. As a consumer, I'm appalled for several reasons. 1) I was NEVER, not ONE TIME, told that there was any diagnostic fee, nor was I ever told it was this amount. 2) I had to haul some serious butt to make it from Conroe back to Spring in 5:30 traffic when I was already there once that day (not to mention the gas I had to put back in it, again). 3) 2 different sales people approached me to try and put me in a 2019, when I was just still in shock that a car that was pre-certified was causing me issues after only owning for 8 months (why would I want another Nissan at this rate)? 4) I could NEVER get through to service to speak with the manager prior to getting there....so to top this off, I slide in at 6:30. No service manager there to speak to, my advisor was gone; however, Pablo who helped me on Tuesday was there and I would like to praise him for being such a great person btw! He listened to me vent and asked me if I was told about the possibility of diagnosis, I told him heck no!!! At this point he had to listen to a very upset customer, but he did so with so much poise (even though he couldn't help me with the cost). So, as we turn to the cashier(s) (who were amazing as well), no one has my paperwork and had no idea I was bringing in the loaner. So, Pablo found it on my advisor, Jennifer's desk. I pay the $178, very unwillingly because I feel this was a horrible service to be charged when not told by ANYONE prior to having to pay it. Well guess what after that, no one had my keys.... Pablo had to hunt them down. They were in a technician's toolbox. At this point I've been there an hour. My advisor also told me that the prior two times I've bene there that it wasn't noted on either about my complaint about the noise in the front. Geez, I guess it's my fault that prior advisors heard me say it but told me an appt had to be made to look at it. As not only a consumer, but also as a prior service advisor for Classic Acura in Beaumont, Tx, and I also served as a warranty clerk/cashier at Autoplex 2000, I must say that this was the worse service visit ever. Tuesdays appt with Pablo was excellent and the cashiers were also extremely nice, but this time, it was by far the worse experience I've ever had with any service department in the retail industry. I thought long and hard to contact service manager the next day, but I was so frustrated with not even getting through on the phone lines, I thought why bother. My first stop, trade-in, for an entirely different type of vehicle. My ratings below are based on my Service appt with Jennifer only. I will not even go into detail at the poise and attitude of this person. More

We took our Pathfinder to Tom Peacock to have a warranty issue fixed. Feliz got the repair approved immediately and checked for other issues as our warranty was going to expire soon. He was really helpful issue fixed. Feliz got the repair approved immediately and checked for other issues as our warranty was going to expire soon. He was really helpful in getting a rental for me to use for the days my car would be in the shop. Feliz called me at home to inform me of additional warranty issues they discovered during their inspection and confirm repair. All repairs were completed in a day less than scheduled. Truly an easy experience. - thank you, Feliz!!! More

Great Experience I didn’t end up buying a car from this dealership on my first visit, but I was blown away by how helpful and upfront my sales person, Lauren, was! If I didn’t end up buying a car from this dealership on my first visit, but I was blown away by how helpful and upfront my sales person, Lauren, was! If anyone reading this is looking to visit Tom Peacock Nissan then please ask for Lauren Cathey. She’s great! More

I would like to say thanks to my salesman "Arthur Moore" and the team today at Tom Peacock Nissan. I wasn't able to get a vehicle today, but I will be back, needed a co-signer.. and the team today at Tom Peacock Nissan. I wasn't able to get a vehicle today, but I will be back, needed a co-signer.. More