Tom Peacock Nissan

Awesome experience My experience at Tom Peacock was great. I went in on Thursday night about 2 hours from closing. My salesman Luis Ramos was very helpful. I wanted a Ma My experience at Tom Peacock was great. I went in on Thursday night about 2 hours from closing. My salesman Luis Ramos was very helpful. I wanted a Maxima and he explained all the details of the car. He took me to the back of the car lot to look at different colors and we had to actually look at the cars with the flashlight on his phone. I was very impressed. He helped me as if it was 7 am and not 7 pm. I decided on a car, took a test drive and fell in love. I was greeted by James Milton who explained all the numbers to me. My credit is not so good so I was kind of worried that I wouldn't be able to get the beauty that I wanted. I wasn't able to get that beauty but I was put in a 2019 Altima. I moved on to finance where I met Dr. Wong. Such a remarkable guy. He explained everything to me even if I asked more than once. I told my husband about my experience and he have decided to trade in his truck for a Nissan. I wish everyone would have great customer service like these 3 guys. I will never forget them More

very fast and funny thank you to all team from tom peacock nissan, especially luis b who help me to find a good car with a very good deal, was very fast and easy !!! thank you to all team from tom peacock nissan, especially luis b who help me to find a good car with a very good deal, was very fast and easy !!! More

Horrendous Customer Service all around DON'T WASTE YOUR TIME HERE. THEY ARE RUDE.My sister just left this dealership and I'm just disgusted. My sister is hispanic and although she speaks DON'T WASTE YOUR TIME HERE. THEY ARE RUDE.My sister just left this dealership and I'm just disgusted. My sister is hispanic and although she speaks English, she has a thick accent. I guess by just looking at her they thought they could take advantage. Who knows. That being said, my sister secured financing with her credit union to finance a vehicle. Because she's not too internet savvy and didn't want to be taken advantage of, she asked me to help her with her car search. She wanted a Murano so I did the internet search for her and messaged three dealerships asking for out the door price for specific Muranos. Peacock, although with the best price online, was the ONLY one that hadn't replied yet. She took the morning and early afternoon off to look at cars but I couldn't go with her due to lack of childcare. I told her to go there first since it's the farthest away but best price. When she got there, a woman named Diana attended to her. Nice lady, but when she got her to look at the Murano we wanted to see, the window sticker was missing and she said it was $46k. When she told her the price on the internet is $23k, my sister facetimed me and Diana told ME that with fees it would be $46k. I guess she thought we are idiots or something. That bothered me my sister was getting taken advantage of so I made a phone call to the dealership myself. Asked to speak to sales. The person that picked up who refused to give her name told me she would not give me an out the door price unless I came in person. Before I could tell her my sister was already there she said it depended on financing and even after I told her she has 3rd party financing already, she said she would NOT give me an out the door price. Okay. Fine. Asked to speak to a supervisor. She still didn't give me her name. Got transferred to Aida, Internet Manager. Told her the situation, she said Israel the new car manager, would take over. In the meantime, my sister Maria Cavazos texted me telling me that Israel (the manager) kept pressuring her to apply with Nissan despite her 3rd party financing. Which is crap. I told her not to...they don't need to pressure her since she should be considered a cash buyer. When she requested the OOD price, he refused. He found out thru a coworker that I had called the dealership and proceeded to tell her he would no longer help her and just left her alone. Then Diana came back (the original lady) and said she would give her a quote. Several minutes passed and nothing so she just left. I was so upset for her. Here is a CASH buyer and they treat her like crap!! I called back again to attempt to speak to Aida. Asked for a OOD price. Said she wasn't available but this lady that didn't give me her name said she would help me. Left me on hold for 25 minutes claiming she was aware of the whole situation and would speak to a manager above Israel and then hung up. Instead of calling back, I decided to write this review in hopes that someone looking for a Nissan does not bother going here. Their staff is crap. No professionalism. Over the phone OR in person. And STILL...just checked my email again...no quote. So sad. What angers me the most is...and I forgot to mention before I remembered now, Israel just looked at her after asking for OOD price and said, "I already sent it to you! Just do the calculations yourself." Forget y'all. My sister deserves so much more than this. She's going thru a divorce and didn't need this additional stress. 28 mile drive to be treated like trash. Thanks Peacock Nissan! More

Service Mrs. Sonya always goes above and beyond when taking care of me. I had a warranty concern., scheduled the appt for the next day and was out the same d Mrs. Sonya always goes above and beyond when taking care of me. I had a warranty concern., scheduled the appt for the next day and was out the same day. Thanks for the quick service! More

happy mr luis b help me to find the right car, he explain me everything, thanks to the manager israel too, very professional team, recommended 100 % mr luis b help me to find the right car, he explain me everything, thanks to the manager israel too, very professional team, recommended 100 % More

DON'T WALK....RUN AWAY FROM THIS DEALERSHIP I am in the market for a new, 2019 Rouge or a slightly used one. I found two vehicles on Tom Peacock's website and sent in a request for more informa I am in the market for a new, 2019 Rouge or a slightly used one. I found two vehicles on Tom Peacock's website and sent in a request for more information. Shortly after this, I received a call from the dealer designated "appointment setter". I asked some very routine questions regarding the two vehicles and a final out the door price. True to form as with most dealerships, they will give you very little information over the phone and she would not answer these questions. The "appointment setters" only function is to get you into the dealership. She told me both vehicles I was looking at were in stock. I had a couple of hours before work, so I decided, against my better judgement, to go to the dealership. I did want to get pricing and they also advertised an Amazon gift card with any test drive, so I figured..what the heck. They even sent me an email confirming the gift card and I printed out the paperwork and took it with me to the dealership. Upon arrival, the "appointment setter" put me in contact with a salesperson. I told him what I was looking for and asked for pricing. This is when the back and forth into their "dark room" started. The salesman disappeared for a while and eventually came back out and told me the new 2019 was not in stock. I said I'd be happy to look at the used one. Back into the "dark room" he went. He re-appeared and told me that this car was also not in stock. We then started looking for alternatives...back into the "dark room" he went. Re-appeared and told me about a 4 year old model that had just arrived and showed me that one. I took a test drive and looked over the vehicle carefully....there were too many paint defects and it was too old for my liking. Back into the "dark room" he went and I waited again. Then a manager appeared and asked me what I was looking for. I told him and he stated that they had several new 2019's in stock...hmmm, interesting. I then asked him for out the door pricing and information on a lease. Back into the dark room, for quite a long period of time. I even watched a whole inning of the Astro's game on their TV. By now I had to get going and the manager had not appeared, so I left. About ten minutes after I left, I received a call from the original salesman and he told me he had pricing for me..."just send me your email address and I'll get the information to you." So I did. Didn't receive anything for the rest of the day. I sent a text msg the next day telling him I was still waiting for pricing. He text back saying he tried to email me, but, due to some Nissan privacy, whatever, it wouldn't allow him to email me the information....YEAH, RIGHT. Several voicemails, emails and text msg's to both the "appointment setter and the salesman went unanswered for a couple of days. I finally reached the appointment setter and said I was still waiting for pricing and my gift card for my test drive...she said she would get with a manager and call me the next morning. True to form, I heard nothing. I contacted the dealership that afternoon and left a message for the appointment setter to call me back. Again, no response. So, not only are they not following through with providing me pricing, but they also will not give me the gift card for the test drive. Stay away...very far away. More

Cadillac ATS Sedan Fernando was really helpful through out the whole process and helped me get the car note right on my budget. Everybody was really nice and had a smile Fernando was really helpful through out the whole process and helped me get the car note right on my budget. Everybody was really nice and had a smile in their faces. More

great sales experience i recently purchased a 2019 Armada and Calvin Williams assisted me in the process. He made it so easy that I will definitely be back for my next purch i recently purchased a 2019 Armada and Calvin Williams assisted me in the process. He made it so easy that I will definitely be back for my next purchase when my son graduates from college in December. Thank you Mr. Williams and Tom Peacock Nissan. More

Armada We came in looking for an SUV. Lauren Cathey was a great associate. She was very knowledgeable of the vehicles and the technology Nissan uses. I reall We came in looking for an SUV. Lauren Cathey was a great associate. She was very knowledgeable of the vehicles and the technology Nissan uses. I really enjoyed the car buying experience with her she was truly helpful. She took great care of me!!! I would recommend Tom Peacock to a friend or family member. More

excelente servicio mi experiencia al ir a tom peacock nissan fue lo maximo, divertido, todo muy rapido y lograron conseguirme el mejor pago en mi nueva murano, muchisima mi experiencia al ir a tom peacock nissan fue lo maximo, divertido, todo muy rapido y lograron conseguirme el mejor pago en mi nueva murano, muchisimas gracias luis b e israel More