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Tom Peacock Nissan - Service Center

Houston, TX

4.9
500 Reviews

500 Reviews of Tom Peacock Nissan - Service Center

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July 03, 2021

I went in for an oil change, but I was curious about a new lease. Tim Willborn was very helpful, great customer service. I am now more knowledgeable about leases due to his help. More

by Kenia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Willborn
Jul 08, 2021 -

Tom Peacock Nissan responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

July 02, 2021

I brought my old car in for a service check. Rene Orantes was very professional. The entire staff was very nice. Excellent services! #1 #1 More

by Cheryl Rose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Tom Peacock Nissan responded

Thank you for putting your trust in Tom Peacock Nissan! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

June 29, 2021

Excellent customer service by Sonya Gordon. Very Professional and Friendly More

by Cassandra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sonya Gordon
Jul 01, 2021 -

Tom Peacock Nissan responded

Cassandra , thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

June 25, 2021

Excellent customer service. The wait time was not long and convenient! More

by wells.kira037
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2021 -

Tom Peacock Nissan responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

June 23, 2021

After my original engine blew, I had a replacement engine installed on my 2006 Nissan Murano, which is a beloved member of my family 🙂 After installation the engine drove smoothly, but there were a few More

by Murano Mama
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Peacock
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Read, Nestor Sorto, Valerie, Sonya
Jun 23, 2021 -

Murano Mama responded

From Murano Mama: After my original engine blew, I had a replacement engine installed on my 2006 Nissan Murano, which is a beloved member of my family 🙂 After installation the engine drove smoothly, but there were a few other issues that had to be resolved. Scott Read and Nestor Sorto went out of their way to hear my concerns and try to remedy them. It took several visits, and they provided a loaner vehicle for me and my elderly mother, which was kind of them. Special thanks to Scott and Nestor for being very courteous and customer friendly and walking me through a major repair, and kudos also to other team members Valerie and Sonya. You've got a great team over there at Tom Peacock Nissan. 👍🏽

Jun 28, 2021 -

Tom Peacock Nissan responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

June 18, 2021

When I first got my car I have been going to Tom Peacock nissan for all of my maintenance needs , they do great quality work More

by Terracoin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Tom Peacock Nissan responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

June 17, 2021

Sonia is the best customer service person. She was courteous and efficient. She kept me informed throughout the process. The technicians were extremely proficient. They fixed my car ahead of schedu More

by leisajenkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sonia
Jun 17, 2021 -

leisajenkins responded

Great Service

Jun 22, 2021 -

Tom Peacock Nissan responded

Thank you for this amazing review! We really appreciate your business. Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

June 11, 2021

I went there to service my vehicle. I was received by Rene a super nice customer service personnel who treated me so well, beyond my expectations. I left my car with them, they gave me a free ride home, More

by Freda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene and Manuel
Jun 15, 2021 -

Tom Peacock Nissan responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

June 11, 2021

Awesome service, really fast and kind with everything. Explained everything to me and was patient! Oswaldo is who helped me, got me a water and walked to the waiting area. More

by Ruizyanira7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oswaldo
Jun 16, 2021 -

Tom Peacock Nissan responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

June 10, 2021

Nestor Sorto did a great job…and the rest of the staff…very much appreciated guys…..highly recommended….quote was accurate, and no extra charges More

by Ghie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The lady manager helped me too…all the staff are great!
Jun 14, 2021 -

Tom Peacock Nissan responded

It's our pleasure to provide top-quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Tom Peacock Nissan, we value our customers and we look forward to seeing you on your next visit. Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

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