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Tom Peacock Nissan - Service Center

Houston, TX

4.9
506 Reviews

506 Reviews of Tom Peacock Nissan - Service Center

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December 30, 2020

Advertiser $3900 dealer discount amd $2500 Nissan discount with other conditional discounts. Then verified the price in an internet quote. Did not honor either agreement and tried to get me to pay More

by R Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Peacock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick, Brenden Duoto
Jan 04, 2021 -

Tom Peacock Nissan responded

We strive to provide a positive car buying experience for every person, and it appears that we did not fully achieve that during your visit. Customer service is a top priority for our dealership, and it's important that our guests feel at ease during the entire process. If you are open to giving me a chance to make things right, I invite you to contact me at your earliest convenience. Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

December 25, 2020

The beat service i ever had at any Nissan dealership and Rene superceded customer service beyond expectation.Thank yo so much. Best Nissan dealership ever. More

by Josiah_2014@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene and Valerie
Dec 30, 2020 -

Tom Peacock Nissan responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

December 19, 2020

As always, this dealership has always provided excellent service as well as vehicle sales! Over the years, I’ve never had not one single complaint! Hats off to Tom Peacock! More

by Cocowriterthree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2020 -

Tom Peacock Nissan responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

December 19, 2020

Customer Service was great, staff very courteous. Dealership was very nice & clean. Glenda Villatoro who helped me with my issue was professional, kept me updated. More

by norita55.rg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2020 -

Tom Peacock Nissan responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

December 19, 2020

Service advisor and his associates are always professional and ready to complete the repairs in a professional manner. Only issue is this is my THIRD battery issue that has been ongoing. Not sure More

by imenchaca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : O. Martinez
Dec 23, 2020 -

Tom Peacock Nissan responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

December 11, 2020

I received great service on my oil change today. The oil change was completed on time. They also ran my car through their car wash which was great as well. More

by spyderdh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2020 -

Tom Peacock Nissan responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

December 09, 2020

Fantastic , good service , great washing definitely clean tires great attitude quality service excellent on time wait was short enjoy watching tv check out was nice More

by Shorty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Natalie Gonzalez
Dec 14, 2020 -

Tom Peacock Nissan responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

December 09, 2020

From driving in you are greeted with a smile. I had the pleasure of meeting Natalie before I could exit my vehicle. Natalie had my information ready. I was escorted to the waiting area. Also I was chec More

by Rogue Rocks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Natalie
Dec 11, 2020 -

Tom Peacock Nissan responded

Thank you for the glowing review. We take pride in our customer service and do whatever we can to have our customers leave happy. Take care. Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

December 02, 2020

Service guys are amazing!! Very helpful and always kept me updated on service. The wait was long but wouldn’t take my vehicle anywhere else! More

by Yesenia.zamora47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Tom Peacock Nissan responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

December 01, 2020

Service Advisor- Sonya Gordon was excellent and performed her job. My maintenance work was proformed in a timely manner. Dealership is very professional and very nice to everyone. More

by L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sonya Gordon
Dec 04, 2020 -

Tom Peacock Nissan responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

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