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Tom Peacock Nissan - Service Center

Houston, TX

4.9
500 Reviews

500 Reviews of Tom Peacock Nissan - Service Center

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October 01, 2020

I do not dread going to Tom Peacock service dept to service my vehicle. I make an appointment and they are always ready for me when I get there. My service rep Sonia Gordon is always courteous, friendl More

by ammartinez65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sonya Gordon
Oct 05, 2020 -

Tom Peacock Nissan responded

Thank you for the feedback! We are happy to hear about your positive experience at Tom Peacock Nissan, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

September 28, 2020

Sonya Gordon, excellent customer service, very kind and patient Just want the guys to make sure they vacuum cars properly.after oil change please ok More

by Deborah
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sonya Gordon
Sep 30, 2020 -

Tom Peacock Nissan responded

Thanks for your outstanding review, Deborah! I'm very happy to hear that Sonya was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

September 28, 2020

All of the service specialists are extremely knowledgeable and courteous. They provide constant updates about the service being provided to my vehicle as I wait in the lobby and explain everythi More

by dianaceja93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Feliz, Omar
Sep 30, 2020 -

Tom Peacock Nissan responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

September 28, 2020

Pablo Rivera Service Advisor greeted me. Took charge of car service due. Explain all details and service charge. Professional and courteous service, enjoyed my visit. More

by jorgeybarrasr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pablo Rivera
Sep 30, 2020 -

Tom Peacock Nissan responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Pablo does for Tom Peacock Nissan and our customers. Hope to see you again soon! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

September 25, 2020

The Employees at Tom peacock on 45 are amazing they really no how to treat their customer. I will give a 10 plus on customer service More

by Chevisrobin30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2020 -

Tom Peacock Nissan responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

September 25, 2020

Friendly and knowledgeable staff.Very clean and Friendly and knowledgeable staff. Very clean and comfortable waiting room. Car was ready sooner than I expected. The dealership is 10 minutes from m More

by m.eta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2020 -

Tom Peacock Nissan responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

September 24, 2020

Unfortunately, I had taken my vehicle to the Dealer five to six times regarding the brakes. Finally, I received a Service Advisor and mechanics who corrected the problem. More

by Hot Rod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sonya Gordon, The mechanic's name is unknow
Sep 25, 2020 -

Tom Peacock Nissan responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

September 23, 2020

This dealership is awesome.. My service advisor SONYA GORDON WAS EXCELLENT AND AWESOME SHE WENT OVER AND BEYOND ...I REALLY APPRECIATED HER KNOWLEDGE GREAT PERSON More

by Aherbert583
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sonya Gordon
Sep 25, 2020 -

Tom Peacock Nissan responded

Thank you so much for your review! Happy customers are our goal and our mission and it’s exciting to see that this was delivered to you during your experience. Should there be anything else you need, please don’t hesitate to let us know. Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

September 21, 2020

Rene in the service department is patient, kind and good listener! He was efficient and kept me in the loop when it came to repairs for my car. More

by Elsy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene in Service department
Sep 24, 2020 -

Tom Peacock Nissan responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

September 17, 2020

This dealership always gets things done in a timely matter, and are honest. Don’t force you into extra work! The customer service from the advisors is great! More

by Melinda_0711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer, Glenda
Sep 22, 2020 -

Tom Peacock Nissan responded

Melinda, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

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