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Tom Peacock Nissan - Service Center

Houston, TX

4.9
506 Reviews

506 Reviews of Tom Peacock Nissan - Service Center

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September 05, 2020

Everyone there was so friendly and professional even though they were extremely busy and it’s a Friday before a holiday everyone had pleasant attitudes.. I will definitely be back! More

by Caward70
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sonya Gordon, shuttle operator(forgot his name)
Sep 09, 2020 -

Tom Peacock Nissan responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

September 04, 2020

Jennifer is a great service advisor dealing with a rushing customer, me, and remaining kind, professional and attentive to my needs with my vehicle and my time. Always great service and service adviso More

by natashaldouglas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2020 -

Tom Peacock Nissan responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

September 02, 2020

Customer service (Sonya) was very professional. She explained what service my car needed and was given a print out so we could choose what service we could have done. More

by keleonard44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sonya
Sep 04, 2020 -

Tom Peacock Nissan responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

September 01, 2020

I liked the whole enviorment,very clean and comfortable. My service adviser gave me excellent customer service. His name is Pablo Rivera. He was very knowledgeable and helpful. More

by Minerva.Purple1949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2020 -

Tom Peacock Nissan responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

September 01, 2020

Tom Peacock Nissan provides excellent service. The wait time was very good. Customer service is great. The price was within my budget. I will recommend my friends and family. More

by rmlouise12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pablo Rivera
Sep 05, 2020 -

Tom Peacock Nissan responded

Hello, and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

August 31, 2020

Felis in service is great to work with..Great customer service, friendly, keeps you updated on repairs/ maintenance. I will continue using him for my service needs. More

by kuhlman_karen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Felis
Sep 03, 2020 -

Tom Peacock Nissan responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

August 28, 2020

The service was great and the people was very friendly and the waiting area was clean and nice and the work on my car was great More

by Aaron.lilman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer jijon
Aug 28, 2020 -

Tom Peacock Nissan responded

Aaron, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

August 21, 2020

I usually get good service when visiting Peacock. Sometimes I feel that associates just agree with me but they are just being polite and not knowing exact answers. More

by Moondallas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene Orantes
Aug 25, 2020 -

Tom Peacock Nissan responded

Thank you for the feedback! We are happy to hear about your positive experience at Tom Peacock Nissan, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

August 21, 2020

My sales person Sonya she was so wonderful and helpful thank you so much for your service. I will be returning some for some more work More

by Oletha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sonya
Aug 26, 2020 -

Tom Peacock Nissan responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

August 21, 2020

Excellent service experience. Rene and the team made me feel at home. They immediately diagnosed my problem and completed the service ahead of schedule. I will use them for all future service work. More

by Reggieaitch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene
Aug 26, 2020 -

Tom Peacock Nissan responded

Thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Tom Peacock Nissan and we look forward to your continued business! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

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