Tom Peacock Nissan - Service Center

I believe in 2nd chances I arrived to the dealership around 7:30 to get in line for an oil change. There was a guy who was placing pink post it notes on windshields and I was I arrived to the dealership around 7:30 to get in line for an oil change. There was a guy who was placing pink post it notes on windshields and I was number 8. The technician in cubical 8 got me squared away in about 20 minutes. He told me that my car should be ready by 9:47 based on the sign in time. I initially declined the tire rotation due to a previous experience some years back with the workers breaking a lug nut/stud and it having to be ordered to be replaced which meant I would have to come back another time to have it put on. About 3 minutes went by and I went back to Mr. O and told him to go ahead and add it. I sat and waited which seemed like forever. Around 9:49 he came and told me my car was almost ready but that they broke/stripped/did something to (i don't recall exact words used) my lug nut/stud. I told him when I brought it in it was not like that so they needed to fix it. He called parts and then I went to sit back down. About 15 minutes by and then he come back to tell me it will be a little while longer because they had already pulled my car out front and they would need to take it back to the back and put the part on. 1. Why would do half complete the work and NOT replace the lug nut/stud prior to taking my car out and place me at risk of my tire possibly coming off. About 15 minutes later Mr. O comes back and tells me that I will have to pay the cost to replace it since they didn't do the last tire rotation. I explained to him that was unacceptable and that I wanted to speak to a manager. He never brought the manager out Mr. O just came back and told me that he spoke to the manager and I had to pay it. I told him that I no longer wanted to speak to him anymore and that to have them finish my car and provide me with the cooperate number. Once I was finished we go to the check out register and the tall worker that had on a black work shirt had a smug attitude as though I was getting on her nerves when I asked for a manger and the corporate number. I also asked her for the 21 point inspection sheet and it was not provided initially either. She told me she didn't have it and I could google it. She also told me that the manager was busy and unavailable. She went to Mr. O who never brought the paperwork back to me, I had to go an locate him to get it. After looking and not being able to find it, I finally just called the front of the dealership in which I was informed that they did not have a corporate office and were independently owned, but she placed me on hold to get a manager. During this time the smug attitude cashier had some other man who walked up to me while I was on hold, didn't acknowledge who he was, nor did he had on any name tag of any sort. He said, "Hi", and that was it. He stood less than 2 feet away from me with a smirk on his face and looking toward the cashier. Finally I asked him who he was and how could I help him since he didn't say anything when he walked up. He said his name was Jamie and that I was on the phone. Now I was physically holding the phone to my ear but my mouth was NOT moving. Jamie went on to say that had he done the previous work he would have covered it but because he didn't he usually didn't cover it. I explained to him that this had happened with their dealership before which made me very apprehensive about ever returning. I also explained to him that the one time a couple years ago when NTB broke or stripped the nut, they came out and said the same thing BUT they replaced it and didn't charge me for their technicians mistake. The tone in his voice was like a he didn't care BUT i wasn't backing down. After a couple of back and forth he finally just told the cashier to credit it to the shop. As I leaving I look for MR. O because I still hadn't received the inspection report So now almost 3 hour later I finally leave with yet another bad experience with this dealership. Upside to the story: About an hour after I got him Mr. Ron Davis contacted me and identified himself as the new customer service manager. He listened and talked to me as though my small dollar amount spent at his location mattered. I gave him the spill of my experience and he assured me that he would be speaking to those workers involved. The fact that he did a follow up call made me smile as most place don't. It showed that he doesn't consider his customers as just a number actually values good customer service and others experiences. I was very thankful for that. From one manager to another thank you Mr. Davis I truly appreciate your over and beyond service. More

Where is JR? I visited the dealership for an oil change and as always expected J.R. to be there (as he is the ONLY SERVICE PERSON) that I deal with after several b I visited the dealership for an oil change and as always expected J.R. to be there (as he is the ONLY SERVICE PERSON) that I deal with after several bad experiences to only learn her is no longer there. I asked for a service manager for an explanation, he was gone for the day. I called Jamie (several times) the very next day to ask about J.R. and Jamie never answered. I asked if he was in for the day., they assured me he was in but just not answering. J.R. is the only reason I returned to the dealership for services. J.R. asked me to give Tom Peacock another chance and if it was not to my satisfaction, I would not have to return. J.R. made my experience a pleasant one every single time. While waiting on my oil change I was sitting next to another customer (who had been waiting 2 hours for an oil change) with the same complaint and question (WHERE IS J.R.)? J.R. was the best service person at Tom Peacock in the last 7-8 years that I have visited the dealership. I assured him if he ever left, I would never return. More

Excellent service The service center it’s really great Working hard and fast and always explain you what your car needs and excellent service Thank you guys The service center it’s really great Working hard and fast and always explain you what your car needs and excellent service Thank you guys More

Excellent service Good customer service. Quality in mechanical work.. I would recommended. If you haven't visited this place. I invite you to go and convince yours Good customer service. Quality in mechanical work.. I would recommended. If you haven't visited this place. I invite you to go and convince yourself how good it is. More

Awesome service and food! I recently went for oil change and was treated with friendliness and A+ service. Will be back! On Saturdays they usually have free bbq and o good! I recently went for oil change and was treated with friendliness and A+ service. Will be back! On Saturdays they usually have free bbq and o good! More

Great advisor and quick service I recently went for oil change and was treated with friendliness and A+ service. Will be back! On Saturdays they usually have free hot dogs that's alw I recently went for oil change and was treated with friendliness and A+ service. Will be back! On Saturdays they usually have free hot dogs that's always a plus! More

They rocked and Wowed me Renee and your service manager rocked...they provided excellent customer service and communicated well... adapted to my plans... it was a great experi Renee and your service manager rocked...they provided excellent customer service and communicated well... adapted to my plans... it was a great experience!!! they wowed me... I teach quality at Texas A&M so I’m a tough customer More

Amazing service Very prompt and friendly staff. Didn't have to wait too long before being serviced. Service staff answered all my questions. Will come back again Very prompt and friendly staff. Didn't have to wait too long before being serviced. Service staff answered all my questions. Will come back again More

Great Job Dexter is a Great Sales Representative he saved me money!!!And was able to get me a rented car.And my car runs great!!!Would buy a another car From To Dexter is a Great Sales Representative he saved me money!!!And was able to get me a rented car.And my car runs great!!!Would buy a another car From Tom Peacock More