Tom Roush Mazda Mitsubishi

On 10/06/25, I purchased a 24 certified used Miata RF with remaining new car warranty and not “AS IS”. During test drive, Marvin, the sales person, knew nothing concerning the vehicle. Specifically, with remaining new car warranty and not “AS IS”. During test drive, Marvin, the sales person, knew nothing concerning the vehicle. Specifically, when asked, Marvin advised there was no method to raise the vehicle top if there was a malfunction. Also, neither a manual nor a jack kit was included. During the purchase, Marvin advised only one key fob was available and was unaware of any backup metal key. A second key fob had to be negotiated along with a backup key for both fobs. In addition, a vehicle manual and jack kit were negotiated and provided approximately one week later. Also, during the purchase inspection, the left turn signal operated intermittently and part of the vehicle interior passenger door grip was missing, both subsequently repaired. Also, during purchase, finance person was unaware of any financing required and the vehicle was a certified used vehicle with a remaining new car warranty. This required preparing all new documents. After reviewing the vehicle manual, it was discovered there was a method to raise and close the vehicle top with a specific kit, plus illustration of a complete jack kit. Marvin and Scott, Manager, used vehicles, was contacted. Both refused request for both, even after being advised the vehicle was certified used with part of a new vehicle warranty. Scott admitted the manual top kit was included with new vehicles, but he would have to contact someone to resolve the issue and would contact me. After not being contacted during following weeks, I attempted to contact Scott. Multiple telephone messages were left, but Scott never responded to messages. Scott was telephonically contacted two to three times. During conversation, he was unable to provide an answer and promised to contact me at a later. Last contact with Scott/sales manager was 11/12/2025, when I had to contact him. Scott advised he would contact me today (11/13/2025) to resolve these issues. So far, no contact. To date, no one from Roush Mazda has contacted me to provide an answer to requests. On 11/24/25, telephone receptionist advised AJ Roush Dealership Manager, should be contacted concerning unresponsiveness and subsequently left a message for AJ Roush. To date, no response. More

My Mitsubishi Outlander has been the best automobile I have had in my entire life. Quality from the front bumper to the rear. I would never consider another choice for my automotive needs. have had in my entire life. Quality from the front bumper to the rear. I would never consider another choice for my automotive needs. More

Our salesman, Brent Cassady, was awesome to work with! He was extremely professional, knowledgeable and genuinely helpful throughout the entire process. He made everything smooth, stress-free and even e He was extremely professional, knowledgeable and genuinely helpful throughout the entire process. He made everything smooth, stress-free and even enjoyable! We're very happy with the service we received, and highly recommend working with Brent! More

They greeted me & made me feel appreciated. Salesman, Roger was very patient and answered all my many questions Salesman, Roger was very patient and answered all my many questions More

Brent Cassidy made our purchase absolutely perfect. He wasn’t overly aggressive. He did what he promised he would. No also did a great job in explaining our protection options. I also don’t want to forget wasn’t overly aggressive. He did what he promised he would. No also did a great job in explaining our protection options. I also don’t want to forget Karen who helped get it all pulled together in the office. More

Great buying experience with Roger! Very responsive and patient with us, and we received first class service! patient with us, and we received first class service! More

Good people to do business with. Very consistent even with the challenges of doing business in today’s market. From Mr Roush down to the janitors, the helpful and hardworking crew gets it done in record with the challenges of doing business in today’s market. From Mr Roush down to the janitors, the helpful and hardworking crew gets it done in record time. More

I have bought my cars from here since 1987 from Jeff and now AJ and the team. I always feel I get a fair deal and service, kindness and respect. And they make me laugh. Thank you AJ, Skylar and the entire t now AJ and the team. I always feel I get a fair deal and service, kindness and respect. And they make me laugh. Thank you AJ, Skylar and the entire team. More