Tom is awesome. He made my car buying experience everything I could ask for. He is very personable and understanding. He showed me everything in my price range and walked me through the entire process.
"Helpful, communicative and fun to work with."
Bob is awesome! I inquired about a car on their lot I had been eyeing for a while and then it disappeared. Bob was great about communicating what all was happening, making sure I loved the vehicle and that all my concerns/needs were met.
Extremely helpful and fun to talk to.
Also xxxxxxto John E for helping make the whole thing happen and making the financing process all so easy and giving a few laughs along the way!
"Horrible Customer Service / Rude / No Communication"
Contacted Bob Wood to help buy an SUV remotely. Flat out lied to me multiple times for reasons as to why he couldn’t respond to an email. I had to chase him to try to buy a used car... Amazing, didn’t realize there was such a shortage of used cars in Indy. I have him examples from their website to show what I was interested in. After my 3rd attempt in getting info in 4 days I left Bob Wood a voicemail. He emailed me within minutes saying “nothing available for my request.
My request was a SUV with under 50k miles for between 12k to 15k. They had 25+ that fit the mold.
After I emailed him back stating my displeasure with his lack of service he responded immediately to that to protect his own inflated ego. He called me a “clown” and also bragged about selling 35 cars this month and has been doing it for 40 years.
Business taken elsewhere.