Tom Roush Mazda Mitsubishi

Love Mazda ":) I've had 6 Mazda's in 19 yrs never had a recall ! I think there should be some kind if incentive for repeat buyers big discount for being a loyal Cus I've had 6 Mazda's in 19 yrs never had a recall ! I think there should be some kind if incentive for repeat buyers big discount for being a loyal Customer ! ";) More

30.000 MILES SERVICE SERVICE DEPT. WAS OUTSTANING,GAVE MY WIFE A CAR TO DRIVE DROPPED OFF IN THE MORNG GOT IT BACK SAME DAY, GOOD PEOPLE TOWORK WITH SERVICE DEPT. WAS OUTSTANING,GAVE MY WIFE A CAR TO DRIVE DROPPED OFF IN THE MORNG GOT IT BACK SAME DAY, GOOD PEOPLE TOWORK WITH More

It took a while This is the first time I have given a less than excellent in my experience at this dealership. I have the very best Salesperson in Roger Pitcock and This is the first time I have given a less than excellent in my experience at this dealership. I have the very best Salesperson in Roger Pitcock and Service writer in Brian Mitchell who did their best to appease my impatience. I arrived at my appointment on time at 8 AM. Every one was prompt to document my issue (drivers side power window switch was functioning intermittently. I was told that the switch was a module (of course) and they had to get it from elsewhere. I said fine and since I was waiting for the vehicle I was told it would be about 2 hours. This is where the wheels fell off. By 10:30 my status inquiry was met with an explanation that they are waiting for the parts which will be delivered by a courier service near the airport. I was told the part was at Bill Estes Ford in Brownsburg and the courier may get caught up in traffic. By 12:30 pm, I was still waiting. Finally, at 1:00 I was summoned to the cashier as my car was finally united with the part. My point is this; if the parts department is responsible for securing the part, and they know form the order slip that the customer is waiting, they should be quick to establish a deliver time. If it is a courier service, shame on the service for taking that long. If I had been given the facts, I would have driven to Brownsburg myself and been back long before this courier service for sure. After 3 vehicles with countless service visits, I have been given a level of service expectation that I could count on. This was very disappointing...And seeing mechanics waiting at the service desk for parts as well cannot be a profitable . If I had not had a knee replacement 4 weeks ago, and would have been told the timeframe, I would have elected to secure a vehicle or reconsidered the appt. More

Great Buying Experience We went in to look at buying options, either buy a late model used Lincoln MKZ or lease a new one. We were greeted by Brent Cassidy, who took plenty o We went in to look at buying options, either buy a late model used Lincoln MKZ or lease a new one. We were greeted by Brent Cassidy, who took plenty of time to answer our questions and arrange our test drives. Before we went, we had done considerable research on prices and anticipated payments. Frankly, we were very surprised when the initial numbers Brent presented to us were below what we expected. Many car buying experiences leave you with a feeling you've been beaten up, but not at Roush. In the end, we drove out in a beautiful 2014 Lincoln MKZ and haven't stopped smiling since. More

Buyer Beware They withhold information they should be sharing with potential buyers. I received the following from the Lincoln Client Relationship Center after an They withhold information they should be sharing with potential buyers. I received the following from the Lincoln Client Relationship Center after an email inquiry. "On June 12, 2014 Ford Motor Company announced an error with the fuel economy ratings of our 2013- and 2014-model year Lincoln MKZ Hybrid. The revised EPA-estimated MPG of the 2013 and 2014 Hybrid is 38/37/38 (city/hwy/combined)." I purchased a Lincoln MKZ on June 13th, a day after the announcement. Not one single person advised me of the change from 45 mpg to the revised 38 mpg. I called the dealership to see why they hid this from me. They tried to tell me they immediately that day (Jun 12) went out and changed the sticker info on the cars. Lo and behold I kept the sticker off my car. It say 45 mpg! He then tried to tell me that Lincoln was basically giving a rebate when they didn't have to do so. When I told him I knew about the class action lawsuit, he became quiet. His last words were I don't what you expect me to do about this. Guess what - nothing! I told him I would never purchase another car there and would warn others not to either. So, here is your warning - buyer beware!! More

So Disappointed The absolute worse car buying experience I have ever had. The sales manager was rude, arrogant, pompous and offensive. I actually feel sorry for the The absolute worse car buying experience I have ever had. The sales manager was rude, arrogant, pompous and offensive. I actually feel sorry for the employees that have to work for this guy. Not only have I been turned off from buying a car from this dealership, but I will not buy a Lincoln at all. More

Mr rick Have had a Mazda (4) since 2000 and the service has been great and the cars have performed well. We will continue to be Mazda customers Have had a Mazda (4) since 2000 and the service has been great and the cars have performed well. We will continue to be Mazda customers More

workmanship Checked everything out and I feel confident what they told me. I will motor what they told me too. A fresh oil change makes the car run better. Checked everything out and I feel confident what they told me. I will motor what they told me too. A fresh oil change makes the car run better. More

Very happy with my purchase I researched several cars and various dealers before deciding I wanted a Lincoln. I checked with 3 different dealers and found Tom Roush not only had I researched several cars and various dealers before deciding I wanted a Lincoln. I checked with 3 different dealers and found Tom Roush not only had the car I wanted but had it at a good price. I emailed and talked over the phone with Patrick Burke who setup a time for me to meet with one of his people. I worked with Jim Barbour and have never had a better time working with a car salesman. He was very knowledgeable and helpful on me getting the car I wanted, and insured I got the price and trade in amount I expected to get for my car. I would highly recommend anyone to check out Tom Roush Lincoln. You will be very happy you did. More

Loving my new Lincoln! I researched cars over the internet for several days and went to a total of 5 dealers. My sales consultant was very friendly and knowledgable. He se I researched cars over the internet for several days and went to a total of 5 dealers. My sales consultant was very friendly and knowledgable. He seemed interested in what I wanted, however wasn't overly aggressive. He made the process very smooth and quick. I ended up buying a Lincoln MKX from Tom Roush and am in love! I will definitely go back for my next new car. Thank you Bob Wood! More