Tom Roush Mazda Mitsubishi - Service Center

Quick & Friendly The service I recieved was quick, friendly, & accurate. Everything is set up to make the experience easy & comfortable. I am a lifetime Mazda owner th The service I recieved was quick, friendly, & accurate. Everything is set up to make the experience easy & comfortable. I am a lifetime Mazda owner thanks to Tom Roush Mazda. More

Share I have been coming to Tom Roush since 1993 when I got my first Miata....Bought a 2005 Miata and continue to come for service..I have nothing but good I have been coming to Tom Roush since 1993 when I got my first Miata....Bought a 2005 Miata and continue to come for service..I have nothing but good things to say about the personnel and service...Dana is still a friend even sho she has moved upstairs... People say not to use the dealer for service/repairs...Too pricey.. I disagree..I will continue to come to Tom Roush for both More

Great Service Great service. I had absolutely wonderful service and my recent visit to TOm Roush Mazda. This survey, however, is getting on my nerves. Why, on ea Great service. I had absolutely wonderful service and my recent visit to TOm Roush Mazda. This survey, however, is getting on my nerves. Why, on earth, do I need to type out a review? I had great service. Nothing else needs to be said. On a scale of 1-10 with 10 being the highest.... Service: 10 This Survey: 0 More

Always a pleasure! Past two years have made up for decades of horrible dealership service by other than Mazda dealers. It not only restored my faith in car dealership se Past two years have made up for decades of horrible dealership service by other than Mazda dealers. It not only restored my faith in car dealership service departments but in overall car buying. From the moment I stepped on the lot til my last visit, it has been nothing less than pure pleasure. I will NEVER buy from another dealer and will always own a Mazda! More

30.000 MILES SERVICE SERVICE DEPT. WAS OUTSTANING,GAVE MY WIFE A CAR TO DRIVE DROPPED OFF IN THE MORNG GOT IT BACK SAME DAY, GOOD PEOPLE TOWORK WITH SERVICE DEPT. WAS OUTSTANING,GAVE MY WIFE A CAR TO DRIVE DROPPED OFF IN THE MORNG GOT IT BACK SAME DAY, GOOD PEOPLE TOWORK WITH More

It took a while This is the first time I have given a less than excellent in my experience at this dealership. I have the very best Salesperson in Roger Pitcock and This is the first time I have given a less than excellent in my experience at this dealership. I have the very best Salesperson in Roger Pitcock and Service writer in Brian Mitchell who did their best to appease my impatience. I arrived at my appointment on time at 8 AM. Every one was prompt to document my issue (drivers side power window switch was functioning intermittently. I was told that the switch was a module (of course) and they had to get it from elsewhere. I said fine and since I was waiting for the vehicle I was told it would be about 2 hours. This is where the wheels fell off. By 10:30 my status inquiry was met with an explanation that they are waiting for the parts which will be delivered by a courier service near the airport. I was told the part was at Bill Estes Ford in Brownsburg and the courier may get caught up in traffic. By 12:30 pm, I was still waiting. Finally, at 1:00 I was summoned to the cashier as my car was finally united with the part. My point is this; if the parts department is responsible for securing the part, and they know form the order slip that the customer is waiting, they should be quick to establish a deliver time. If it is a courier service, shame on the service for taking that long. If I had been given the facts, I would have driven to Brownsburg myself and been back long before this courier service for sure. After 3 vehicles with countless service visits, I have been given a level of service expectation that I could count on. This was very disappointing...And seeing mechanics waiting at the service desk for parts as well cannot be a profitable . If I had not had a knee replacement 4 weeks ago, and would have been told the timeframe, I would have elected to secure a vehicle or reconsidered the appt. More

Mr rick Have had a Mazda (4) since 2000 and the service has been great and the cars have performed well. We will continue to be Mazda customers Have had a Mazda (4) since 2000 and the service has been great and the cars have performed well. We will continue to be Mazda customers More

workmanship Checked everything out and I feel confident what they told me. I will motor what they told me too. A fresh oil change makes the car run better. Checked everything out and I feel confident what they told me. I will motor what they told me too. A fresh oil change makes the car run better. More

Outstanding I came in for a simple oil change and tire rotation, which turned out to not be so simple. After figuring out why I had constantly low tire pressure, I came in for a simple oil change and tire rotation, which turned out to not be so simple. After figuring out why I had constantly low tire pressure, the fix turned out to be a simple sensor with a not so simple price. The warranty company (through my bank) decided to deny my claim after speaking with Scott and I was stuck with the bill. Did I mention it was my birthday? Even better. Scott did a fantastic job of keeping me up to date on what was going on and was completely honest with the rest of the services my car needed. So after the whole fiasco and finding a coupon on the website and the whole staff being extremely friendly, it turned out not so bad. You have a great service staff on your hands! The customer service is next to none and you have definitely won me over. This was not my first experience with you guys and I have left every time beyond satisfied. More

Great service, Great people Got my oil changed and tires rotated. Service was quick and people are very friendly. Always feel as if they do a great job. Would rec. Tom Roush! Got my oil changed and tires rotated. Service was quick and people are very friendly. Always feel as if they do a great job. Would rec. Tom Roush! More