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Tom Wood Ford

Indianapolis, IN

4.4
464 Reviews

3130 E 96th St

Indianapolis, IN

46240

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464 Reviews of Tom Wood Ford

August 07, 2026

Received an oil change and tire rotation, one little add on and was out of there in good time. More

by juliewestfall54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave (service manager)
July 30, 2026

Had my truck serviced and Jami Phillipe kept me informed the entire time and was very accommodating. She is an awesome employee for the dealership! More

by liedetector7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jami Phillipe
Jul 31, 2026 -

Tom Wood Ford responded

We couldn't agree more! Thank you for choosing Tom Wood Ford and for sharing your support for Jami's work. We look forward to assisting you again down the road!

July 25, 2026

Matt Gutierrez…. . Best in the business and a huge asset to Tom Wood Ford. Matt knows the service side of the car business inside and out. Matt is very knowledgeabl More

by Pamandstev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Baldwin, GREG MOORE, ERVIN SCOTT, TYLER SHOGREN, Michael Mann, Robert Johnson, Yash Bansal, Christopher Parker, John Palmer
Jul 27, 2026 -

Tom Wood Ford responded

We couldn't agree more! Thank you for choosing Tom Wood Ford and for sharing your 5-star review of Matt Gutierrez. See you next time!

July 23, 2026

Tom Wood Ford provides excellent service from start to finish. The staff is very helpful and provides updates throughout the service, ensuring customers understand what is needed for the vehicle. More

by matthewchudson30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Jul 23, 2026 -

Tom Wood Ford responded

We're so happy to hear our team kept you in the loop and made the process smooth from start to finish. We hope to see you again at Tom Wood Ford!

July 22, 2026

Tom Wood Ford is a decent dealership. A bit pricey at times, but what dealership isn't these these days. My recent oil change and tire rotation was good and reasonably priced, and took ab More

by lockguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hamilton , ERVIN SCOTT, TYLER SHOGREN
Jul 23, 2026 -

Tom Wood Ford responded

We appreciate your business and your feedback! It means a lot to us that David took such good care of you. See you next time at Tom Wood Ford!

July 19, 2026

I took my explorer in to have four recalls addressed. They said they needed the car for two days. They had the car four days and only addressed one of the recalls. More

by Jssrussell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan in service was helpful
Jul 20, 2026 -

Tom Wood Ford responded

I'm really sorry to hear that we didn't meet your expectations during your recent visit. We always aim to complete recall work in a timely manner, and it's disappointing to learn that we fell short. I would appreciate the opportunity to make things right. A member of our team will reach out to discuss this further. Thank you for your feedback. Michael Wright - Service Manager - 317-848-1188

July 13, 2026

After visiting several dealerships in the Indianapolis area, we ultimately chose Tom Wood, and we're so glad we did. Our salesman, David, went above and beyond to make sure we felt confident and comfortab More

by michele_mc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Knox , Michael Baldwin
Jul 14, 2026 -

Tom Wood Ford responded

Michele, thank you for sharing your heartfelt endorsement of Tom Wood Ford! We are delighted that David and Michael could assist you with your purchase in such a seamless and enjoyable fashion. Safe travels in your new vehicle!

July 13, 2026

Very easy experience getting an oil change. Supplied me with a ride home and back through Lyft. Communication was excellent. Newest was a video by the tech examining my car and telling me how e More

by jlisker4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave at front desk
Jul 14, 2026 -

Tom Wood Ford responded

We’re really happy to hear that Dave and our team made your oil change experience so seamless. We look forward to seeing you again at Tom Wood Ford!

July 09, 2026

Service was great and very polite customer service girl Will use your services again in the future More

by Lob1218
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Baldwin
Jul 09, 2026 -

Tom Wood Ford responded

Thank you for taking the time to review Tom Wood Ford. We're happy to have you as a customer.

June 30, 2026

Chase did a great job in explaining everything regarding the work that was needed to be done on my car today. I waited for my car. Chase, wot come and update what was being done. More

by nelson191
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Chase
Jun 30, 2026 -

Tom Wood Ford responded

Hi Nelson, knowing Chase kept you informed about your car is why we do what we do. We hope to see you again at Tom Wood Ford.

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