Tom Wood Ford

Unethical And unprofessional, Not just with there pricing but with your dishonesty and lack off knowledge and mis diagnostic. And I’m comparing them to other big dealership Would NOT Recommend. Real Mickey M but with your dishonesty and lack off knowledge and mis diagnostic. And I’m comparing them to other big dealership Would NOT Recommend. Real Mickey Mouse Operation More

Clean waiting area. Friendly service staff. Easy access to dealership, Efficient time for service provided Friendly service staff. Easy access to dealership, Efficient time for service provided More

Above and beyond customer service provided by Jami and the Tom Wood Ford Service team the Tom Wood Ford Service team More

David Knox was an exceptional salesperson from point of entry into Tom Wood on Monday to every attention to detail when I drove my new car home. Exceptional customer service skills and focused on represent entry into Tom Wood on Monday to every attention to detail when I drove my new car home. Exceptional customer service skills and focused on representing the quality of Tom Wood dealership with authentic loyalty and positivity as well as what is best for the customer. Thank you to Tom Wood and Dave, this is my 8th Ford car purchase in the 56 years that I have been driving and “the Best!” More

Staff lies…took SUV in for a new battery. They told us it would take days for them to access. Told us the rental may or may not be covered by extended warranty. Once it was determined we need They told us it would take days for them to access. Told us the rental may or may not be covered by extended warranty. Once it was determined we needed a new computer, they said they would cover the rental cost as it would not be ready until the next week. They also put over 80 miles on our SUV to access??? Once completed they did not cover the rental and final cost over $1000.00. Discussed with the service manager before leaving the lot and he said he would research and call us back. That was over 3 weeks ago and no one has called, e-mailed or texted. POOR CUSTOMER SERVICE… can’t believe what they tell you. More

I’m extremely disappointed with my experience with Tom Wood. I purchased my Mercedes GLB on June 8, 2026, and as of August 13 — 66 days later — the title paperwork is still not ready. I was told this p Wood. I purchased my Mercedes GLB on June 8, 2026, and as of August 13 — 66 days later — the title paperwork is still not ready. I was told this process should normally take around 30–40 days, but we are now well beyond that timeframe. This delay has cost me both time and money. One of the reasons I purchased this vehicle was to use it for Uber and generate additional income, but without the proper title/registration paperwork, I have not been able to use the vehicle as planned. Every additional week of delay represents income that I am losing because paperwork that should have been completed has still not been handled. What has made the situation even more frustrating is the way the finance department has handled my concerns. Instead of taking responsibility, communicating clearly, and trying to find a solution, I felt like my concerns as a customer simply did not matter. I was basically told, “If you want to return the vehicle, return it.” That is not a solution. If I didn’t want the vehicle, I would never have purchased it in the first place. I chose this Mercedes, signed a financing agreement, made my down payment, and expected the dealership to complete its responsibilities within a reasonable timeframe. I have been patient for 66 days, but this situation is unacceptable. I should not be losing time and potential income because of paperwork delays that are outside of my control. Buying a vehicle should not turn into months of chasing paperwork and feeling like nobody cares once the sale is completed. I expected much better customer service, communication, and accountability from Tom Wood. More

Service has always been good at Tom Wood. ford, but having someone like David to assist in my service process has been excellent. I will always wait for him to help me. ford, but having someone like David to assist in my service process has been excellent. I will always wait for him to help me. More

Received an oil change and tire rotation, one little add on and was out of there in good time. on and was out of there in good time. More

Had my truck serviced and Jami Phillipe kept me informed the entire time and was very accommodating. She is an awesome employee for the dealership! the entire time and was very accommodating. She is an awesome employee for the dealership! More

Matt Gutierrez…. . Best in the business and a huge asset to Tom Wood Ford. Matt knows the service side of the car business inside and out. Matt is very knowledgeabl . Best in the business and a huge asset to Tom Wood Ford. Matt knows the service side of the car business inside and out. Matt is very knowledgeable on any work or maintenance that needs to be done and his customer service is second to none. More