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Tom Wood Ford

Indianapolis, IN

4.4
448 Reviews

3130 E 96th St

Indianapolis, IN

46240

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448 Reviews of Tom Wood Ford

May 08, 2026

I had a great experience with everyone at tom wood ford. They were easy to deal with and did a great job making sure I got into the car I wanted More

by Austin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David, Knox, Michael Baldwin
May 11, 2026 -

Tom Wood Ford responded

Hi Austin, we're so glad you had a great experience with our team! We appreciate your business and hope to see you again at Tom Wood Ford.

April 15, 2026

Collin was just fantastic. He is extremely knowledgeable in every aspect of his job and a true definition of what it means to be a “Service Advisor” He constantly keeps you upd More

by Eric Shun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin
Apr 16, 2026 -

Tom Wood Ford responded

Eric, we are pumped to read this review! Nothing is better than knowing Collin went above and beyond to assist you. Thank you from all of us at Tom Wood Ford!

April 11, 2026

RJ didn’t pressure me and listened to me during the entire process. He is an excellent Salesperson. He Was very patient when I was completing certain steps. More

by Joyccarter1952
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Johnson
Apr 13, 2026 -

Tom Wood Ford responded

We're so glad you enjoyed working with RJ! Thank you for choosing Tom Wood Ford and for sharing your experience. Safe travels ahead, Joy!

April 07, 2026

Awesome experience getting repairs completed especially the service manager named Jamie. She is very professional and reliable. More

by liedetector7
Recommend Dealer
Yes
Employees Worked With
Jamie Phillipe
Apr 08, 2026 -

Tom Wood Ford responded

We are pleased to see Jamie’s excellence reflected in your review! Thank you for choosing Tom Wood Ford Service Center and for sharing your experience.

March 13, 2026

Ryan was a great service writer. He kept me informed all the way through the service. Everything was upfront and straightforward. I hadn’t had a very good experience with Tom Wood be More

by Ricturner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Mar 16, 2026 -

Tom Wood Ford responded

We’re happy to hear Ryan’s transparency turned around your view of Tom Wood Ford. Thank you for the review! Your feedback means the world to us!

March 11, 2026

The car was kept longer than necessary. Planning for performing and completing service was weak. More

by javojno
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed - Service Department
Mar 12, 2026 -

Tom Wood Ford responded

Javojno - We strive to deliver the best service for our customers, and it is disappointing to hear that we missed that mark. If you're willing to give us another chance, I want to see what I can do to earn back your business. I will reach out shortly to address your experience directly. Michael Wright - Service Manager - 317-848-1188

January 15, 2026

Collin - My service tech was outstanding! ! Great communication! He was very service oriented! He was a joy. More

by jmsjab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Kleckner outstanding
Jan 16, 2026 -

Tom Wood Ford responded

We're so pleased you had such a positive encounter with Collin and our team! Thank you for choosing Tom Wood Ford and for sharing your feedback. We hope to see you again!

December 01, 2025

Customer Service was the best. Kept me well informed daily. Chase was so polite and informative. More

by kevinpeebles
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chase
Dec 03, 2025 -

Tom Wood Ford responded

Thank you, Kevin, for stopping by to leave Tom Wood Ford a wonderful review!

December 01, 2025

They are courteous. Got me in and out in a short amount of time. Had my parts available. More

by Brianandjoetta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Stacie
Dec 02, 2025 -

Tom Wood Ford responded

Here at Tom Wood Ford, we are always thankful for positive feedback from our customers. Thank you, Brian and Joetta!

November 13, 2025

Great communication from Service Rep. Ride was provided by dealer to pickup my vehicle when completed from my work place. Only complaint is new tires should have been cleaned off before More

by ajharbison
Workmanship
Recommend Dealer
Yes
Employees Worked With
Jami
Nov 14, 2025 -

Tom Wood Ford responded

We’re happy to hear our service team kept you in the loop and made the pick-up a breeze! We appreciate your feedback and will address this internally. Thank you for choosing Tom Wood Ford.

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