Tom Wood Ford - Service Center

Hidden Fees and Keeping Keys. Prior to my repair, I had asked for a written quote and received a fair quote for service. While at Tom Wood Ford I asked for an oil change and Prior to my repair, I had asked for a written quote and received a fair quote for service. While at Tom Wood Ford I asked for an oil change and a price. I authorize the pricing and move forward. What wasn't expected, after all work was complete, were the "shop supplies" that were not quoted. These were not discussed prior to the work being performed and were unknown. Although having a written quote, and a verbal quote, a service fee of $41.57 was added. Prior to any work being done make sure you ask about all fees because if you tell them, it wasn't part of the quote, they won't remove them, and they will refuse to give you your keys. Very disappointed and they have lost a loyal customer. More

Colin was great. He’s very professional kept me updates. I hope T.W. appreciates how good Colin is. He’s very professional kept me updates. I hope T.W. appreciates how good Colin is. More

Work was done as expected. Little longer than I thought to be completed but the waiting room was not overly crowded. I was expecting at least a vehicle wash after the job was c Little longer than I thought to be completed but the waiting room was not overly crowded. I was expecting at least a vehicle wash after the job was completed. I highly recommend this to be done to keep your customers coming back! More

I appreciate Ryan and the team for their hard work, diligence, and commitment to me. Thank you, Lonna diligence, and commitment to me. Thank you, Lonna More

The service was spot on. Stacie was great! Will keep going back for our service needs. Stacie was great! Will keep going back for our service needs. More

My service advisor, Collin K. and the service technicians are excellent! They continue to provide thorough and efficient recommendations and work. Tom Wood Ford gets five stars! and the service technicians are excellent! They continue to provide thorough and efficient recommendations and work. Tom Wood Ford gets five stars! More

Stacie was terrific. She kept us informed and was very helpful through the process. She was very professional and pleasant She kept us informed and was very helpful through the process. She was very professional and pleasant More

Jami in the service department is fantastic to work with. Her attention to detail, kindness, and professionalism made a potentially stressful time very easy to navigate. Her attention to detail, kindness, and professionalism made a potentially stressful time very easy to navigate. More

Jami was great. Kept me informed on what was going on and very cheerful and court eous. Kept me informed on what was going on and very cheerful and court eous. More

They were fast and friendly and took care of my needs with no issues and no pressure. with no issues and no pressure. More