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Tom Wood Ford - Service Center

Indianapolis, IN

4.2
226 Reviews

226 Reviews of Tom Wood Ford - Service Center

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December 03, 2015

Horrible experience! My husband and I bought a 2012 ford fusion sport from Tom Wood. We love the car but have had nothing but trouble since. About a month after buying, we More

by Jessbirge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom
August 19, 2015

Suck! Do not trust a word they tell you! Go else where. There other dealerships don't seem to have customer service problems. How can you order something an More

by simple
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rather not say
May 26, 2015

Great Service Eric Rutherford was very pleasent to work with. He explained everything in detail and even sent me an email with the details. He got me a ride and the More

by Tommygun312
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Rutherford
April 08, 2015

Service Department Review It saddens me to see all the negative reviews for this dealership. While I have not had the experience of purchasing a vehicle from Tom Wood, I do ha More

by debg1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service department
March 06, 2015

Awful, awful place. Just read all of these reviews. We use words to translate thoughts, feelings, emotions, and ideas. Occasionally we have experiences that leave us struggling to find words that can co More

by Escapade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Kashman
April 08, 2014

Tom Wood Ford for Diesels is a huge no no. First off this was my first experience with a dealership ever. But after being met with friendly smiles and a reassuring promise of satisfaction I dec More

by Glodene44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Kashman, Rich Marowski, Tim their Diesel Mechanic
October 17, 2013

Worst experience with a car EVER! Please do not buy any Ford products with this crap dual transmission. I believe these are in the Focus, Fusion, and Fiesta's. They market and advertise it as an automati More

by onfire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Kashman, Ben Woodfill
June 26, 2013

We were traveling with my puppy all the way across the country. woke up in the morning to our truck window smashed in and stuff stolen right in the hotel parking lot. I called Tom Wood Ford and they refer More

by Hmb53
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Caldwell
June 07, 2013

I walked into Tom Wood Ford for a simple problem and spoke to Ben. He was very friendly and told me he would take care of it. Within an hour he came back and said the problem was fixed and that my car w More

by WilliamGilchrist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Woodfill
February 17, 2013

Years ago I used to go to a different dealer but after repeated issues I went shopping for a new dealer. Then I called and spoke with Tom Kashman at Tom Wood Ford that welcomed me. Years later I'm still w More

by EGYPTIAN24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Kashman, Phil Caldwell, Ben Woodfill
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