Tom Wood Honda

My ratings were based on the overall service I had during my visit for oil change and tire rotation. During my visit I was provided information on vehicle accessories and Tom Wood Honda's ability to do diff my visit for oil change and tire rotation. During my visit I was provided information on vehicle accessories and Tom Wood Honda's ability to do different installations. I was rewarded with a 15% discount on any accessory purchase. My service advisor also helped me with re-programing my door lock feature to unlock all doors when put into the park position. It was also recommended that my cabin air filter be replaced. My service provider showed me my existing cabin air filter which showed dirt collection. This was replaced as well during my visit. I also requested a list of accessories for my Accord and was provided with a list of all features and the installation prices for all items. I was also shown stock accessory item that I plan on buying (trunck tray). My service experience was excellent. I look forward to future needs on my 2010 Honda Accord through Tom Wood Honda. I appreciate your assistance. Thanks, Jason Huff Manufacturing Engineer Triumph Controls, LLC More

great job and a very understanding service advisor. Easy to work with and also is very knowledgeable person.Overall very satisfied with Clarence and the dealership. The car was done as promised and I was in to work with and also is very knowledgeable person.Overall very satisfied with Clarence and the dealership. The car was done as promised and I was informed all along the process. The vehicle was clean and washed and ready to go. More

Convenient service hours, clean waiting room with internet access, friendly staff. I like that the service department gives me information on what service that my car will need in the next couple of internet access, friendly staff. I like that the service department gives me information on what service that my car will need in the next couple of months (ie. tires, brake pads, etc.) Helps me plan my budget! I have used this service department since I purchased my car here and have always been very satisfied with the work done. I also like the free car wash with any service down! Will continue to patronize this dealership. More

I have used this dealer since its inception years ago. It I have used this dealer since its inception years ago. It is the BEST in the business. Two years ago I purchased a new Civic Hybrid based on the I have used this dealer since its inception years ago. It is the BEST in the business. Two years ago I purchased a new Civic Hybrid based on the exceptional service and the reputation of the dealership. If the word PERFECT was available, that is what I use!!!!!!!!!! More

We have come to expect good quality, service, and exceptional courtesy and friendliness from the service department at Tom Wood Honda - that is because we have always gotten it! Brian, the head of t exceptional courtesy and friendliness from the service department at Tom Wood Honda - that is because we have always gotten it! Brian, the head of the service department, has always been straightforward with me; I do not feel like he is being patronizing or less than honest just because I don't know much about cars. He has always treated me with respect and courtesy, and that means a lot to me. If anything about the work is not quite right, they make it right without charging more money, but it is rare to have to take the car back for any reason after it has been serviced or repaired. More

I am always pleased with the service and the description of what is to be done and what has been done. The waiting area is clean and pleasant. I live about an hour away from this dealership, but I have al of what is to be done and what has been done. The waiting area is clean and pleasant. I live about an hour away from this dealership, but I have always been able to trust them. They are always very friendly. They also provide free coffee and internet service. More

In the past I have not had good things to say about the service department at Honda. I have been in for oil changes, that I had an appointment for, and sat waiting for well over an hour. I consider that ri service department at Honda. I have been in for oil changes, that I had an appointment for, and sat waiting for well over an hour. I consider that ridiculous, when I can walk into an oil change place and get in and out in 15 minutes without an appointment. This appointment, however, was the first time I have had the pleasure of dealing with Clarence. He was extremely polite and informative. Not only was his customer service outstanding, but I had actual service done on my car, not just an oil change, and I was out in less than an hour. Very positive experience! More

Good experience...Explained what needed to be done and delivered flawlessly! Everyone was courteous and work was completed quickly. This is our first Honda, and it wont be our last. Great car, very reliab delivered flawlessly! Everyone was courteous and work was completed quickly. This is our first Honda, and it wont be our last. Great car, very reliable, and service department is small but very good. Thank you! More

Clarence was extremely helpful in explaining the work that needed to be done and kept me informed on the findings and additional problems. He even talked with the Honda dealership in Florida and discuss that needed to be done and kept me informed on the findings and additional problems. He even talked with the Honda dealership in Florida and discussed the recent work they had performed. He was very professional and courteous. Betty Stoner More

Clarence is personable and courteous. He shows concern and care for the customer and explains the service that the vehicle needs thoroughly. He is careful to be sure that he explains things so the underst and care for the customer and explains the service that the vehicle needs thoroughly. He is careful to be sure that he explains things so the understanding and satisfaction of the vehicle owners. He is great guy to be representing the dealer! More